Freedom Mortgage Mortgage Complaint

FHA mortgage Settlement process and costs

Freedom Mortgage Mortgage department,

FHA mortgage Settlement process and costs Texas

Back on -/-/- we did a Loan Modification on my home. At the time that the modification was done the principal balance was around $190000.00. But, keep in mind that when Freedom Mortgage took over the loan -/-/- my principal was $190000.00. So, when the loan was modified back on -/-/- my principal balance was $140000.00 and $58000.00 was put to a Subordinate Note. Adding that up come to $200000.00. That is more than the original principal balance of $200000.00. When all the paper work came to me from - - the only things was the Subordinate Note and Subordinate Instrument. NEVER HAVE WE GOT A FEE BREAK DOWN SHEET OF ANY SORT. I HAVE TRIED TO CALL LOANCARE BUT NO ONE WILL TALK TO ME, THEY TELL ME TO CALL FREEDOM. WHEN I CALL FREEDOM MY CONTACT PERSON DO NOT UNDERSTAND WHAT I AM TALKING ABOUT. AT NO TIME I WAS TOLD THAT ADDITIONAL MONEY WOULD BE ADDED TO MY LOAN. ONCE AGAIN, WE NEVER GOT A BREAK DOWN OF THE FEES EVEN WHEN WE RQUESTED THE INFORMATION AGAIN. Please understand that LoanCare, may have done a fraudulent and or misrepresentation on your behalf. This will sever as notice to you. And a copy of this is been sent to Loancare as well.

Freedom Mortgage customer in Texas
Oct 11, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Consumer disputes how Freedom Mortgage handled their complaint

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints4/20126/20128/201210/201211/20121/20132/20138/201310/201311/20131/201410/201412/20141/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/20166/20169/201610/201611/201612/20162/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageSettlement process and costs96.2%1.9%1.9%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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