Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Michigan

I applied for a mortgage refinance through Freedom Mortgage on -/-/16 and did not receive a request for needed documents until -/-/16. I then sent the documents requested to them by e-mail on -/-/16. I e-mailed them on -/-/16 because I had not heard anything and they let me know my appraisal would take place on -/-/16. On -/-/2016 I was informed by e-mail that they needed me to re-send the documents I had already sent ( they were identical and not changed in anyway ). I was then asked to send the same documents again on -/-/16. On -/-/16 I was asked to sign an additional document and returned it the same day. On -/-/16 I informed them by e-mail that I would be filing a complaint as I still had not heard anything on my loan. I received a phone call letting me know the loan was in underwriting and they would contact me. On -/-/16 I received an e-mail requesting updated information that I sent to them the same day. I have been told my loan is still in underwriting. Are there rules as to the time frame in which they need to be responding to me or a time frame for the underwriting process. This has really been a nightmare. They keep asking for the exact same things. They have contacted my employer multiple times and my employer informs me they keep asking the exact same questions. I would really just like to get the loan closed. Is there anyway you can please, please help me?