Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

Since -, I have been charged unexplained fees to my mortgage. On - - I became aware that my - payment came back NSF. At that time, I called and spoke with a representative and paid the past due payment, late charge, and NSF along with a $15.00 fee to make payment over the phone. When I went to pay my - payment, I noticed their were $70.00 of unexplained fees in the payment amount. At that time, I called and spoke with a rep who took my payment over the phone and told me the fees would be researched but he would waive the late charge and took my payment over the phone. As of - - when I reviewed my account the amount due was the normal monthly mortgage payment. I have not received a new billing statement as of -/-/17 and one is not available online. When I went to schedule my mortgage payment on -/-/17, the amount due has $70.00 of unexplained fees assessed again. At this point I am unable to schedule a payment and this will cause my payment to be late because I do not have the $15.00 to make the payment on the phone. This is causing a huge inconvenience. The mortgage company has still not followed up with me about last month and the fees that were assessed. I am afraid this will become a revolving cycle month after month. I