Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

My loan was transferred to Freedom Mortgage starting on -/-/2016. I had sent a payment to the wrong company -/-/-, and talked to - different customer service reps to make sure that a late fee would not be charged. They both stated that they had removed the unauthorized fee, yet they keep showing up in my statements. Under federal law, a person can not be charged a late fee within the first 60 days after a loan is transferred, and a loan is transferred according to the - payment to the new provider ( -/-/2016 ). I am also unable to pay the amount without the late fee, unless I call in, in which they charge me a $15.00 convenience fee! I have my previous conversation with the customer service rep recorded, where she agrees that I am right about the fees, and also promising that it will be removed from the next statement.