Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Indiana

I have a FHA loan with Freedom Mortgage and my mortgage insurance was scheduled to fall off on -/-/2017 I have called several different times to confirm this date. I 've been staying one month ahead on my payments so last month I called because I was wanting to make my - payment, but the online site was still showing the mortgage insurance was still included on the payment. So I called a customer service agent with Freedom Mortgage who checked and verified the date of -/-/2017 and stated that was correct, and that the online site had just not updated yet since I was a month ahead, and told me my payment would go from $420.00 to $380.00 so if I wanted to I could go ahead and pay the $380.00 and that it would probably be better to mail it than pay online so she mailed me out another statement and said it would't hurt to make a note on it that the mortgage insurance was due to fall off on -/-/2017 I was paying for - so it was no longer due and that this was my new amount. Well I decided to just wait and let


insurance to remove in writing and mail or fax it to them. That really upset me, I told her I just spoke to an agent the previous month & what she had told me, so she said she would talk to her supervisor to see about having it expedited. when she returned to the phone she said her supervisor stated that the mortgage insurance payments ran a month behind so I would have to pay them for - and it should be updated before my - payment.I told her I did n't agree with that that a date was set of -/-/2017 and that should be the date they honor & that I would find someone to check into this matter for me to see if what they are saying is true or not.