Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Washington

We received our annual escrow account disclosure statement from Freedom Mortgage on -/-/2016. They said we have an escrow shortage of $1400.00. In looking at the escrow account history we were confused by the way payments were going in and out of our account and why we started off with a negative balance. Our loan was bought out from First Mortgage Corp in - At that time we were informed all escrow was in order during our previous statement. Things started to go wrong with our new company in - with - mortgage payments coming out within 2 days of each other causing issues with our checking account. In researching our escrow history we see our homeowners insure getting paid twice then credited back. - - taxes that had been paid by previous lender were double paid, then credited back and went in and out of our account 6 times! No one at Freedom Mortgage could explain why this happened. In following the trail we believe our account is negative by - of - - tax payments that was taken out multiple times never getting credited back into escrow. Were were told this shortage was an increase in taxes which


has gone. They are now blaming the old company. We will pay any money that is due, but it needs to be clearly shown to us why. The accounting from escrow account history just does n't make sense, and if our taxes only changed $260.00 how are we short $1400.00. What bothers us is that no one in this company can show us the paperwork. We are making our house payments, but are not including the prorated escrow shortage amount until this get explained to us. We have never been late and are worried this will affect our credit and will accumulate late fees on that amount.