Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Minnesota

We have $450.00 of late fees on our account that are not valid. I have tried for over a month to resolve this issue but NO ONE will respond to me. I called customer service, they said it needed to be in writing, so I have sent - emails with no response. I have google searched loan officers, sent - emails ( they stated someone would call, no call has come ). I found someone on -, again no response. I have provided documentation on the fact that the late fees are bogus and we have not had any late payments since - of 2016. In - of 2016 we received a foreclosure notice because apparently I missed paying the cents on our bill, instead of paying the $1200.00 and some change, I only paid the $1200.00. I spoke with a gal and she stated I needed to pay $150.00 and some change to get caught up with late fees, which I paid with our - payment, but separately. Since then NONE of my payments have been late. Therefore I do not owe any additional late fees. I provided a list of my payments to Freedom Mortgage noting that none of them were late since I got caught up in -. Their refusal to contact me only confirms that the late fees are not valid.