Freedom Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Minnesota

Freedom mort assessed our loan over $400.00 in late fees that we do not owe. They refuse to communicate with me, except hiding behind a letter saying they wo n't reverse the fees with NO explanation or proof I owe these late fees. I have documentation that proves NO LATE payments have been made. I call them, they tell me to email, I email they do n't respond. They are lying about the late fees being owed on my account. They also raised our mortgage $200.00 a month with no warning.

Freedom Mortgage customer in Minnesota
Dec 30, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Consumer disputes how Freedom Mortgage handled their complaint

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