Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Pennsylvania

I bought a house in - - with an FHA mortgage. In - -, my mortgage was resold to Freedom Mortgage Corporation. Every month a portion of my payment to Freedom Mortgage is escrowed and they are responsible for paying my property taxes. In summary, my property taxes were due to the City of - by - -, - and as of - -, they have not yet been paid. I have spent over three hours on the phone with both Freedom Mortgage and the City of - revenue department ( which is not at fault in any way and is trying to help me through this process ) to resolve the situation. Here 's a chronological list of the steps taken : - - - I received a tax bill from the city and called - Mortgage to notify them. On this call they told me they received a copy of the bill and it was scheduled for payment by the due


- - - I received a notice, dated - -, from the city stating the tax bill was delinquent and interest had been added. - I called Freedom Mortgage about the delinquency. They told me a check was mailed to City of - on - - and advised me to call the city. - I called the city, which instructed me to get a copy of the check sent by Freedom Mortgage so they could try to track it down and as proof that a payment attempt was made. - I called Freedom Mortgage a second time and requested a copy of the tax payment check. The customer rep told me that my record showed the payment never reached the city because it was returned, and if the last customer rep had scrolled down my record they should have seen that. They then told me to send an email to -- to formally request a written statement that my check had been returned, so I could pass the statement on to the city to avoid further penalty and going to collections. This conversation was the first time I was able to get an email address for Freedom Mortgage, they do n't publish one on their website. - - - I sent an email on - - requesting the written note about the check being returned. - I received a second delinquency notice from the city, dated - - and stating the bill was still delinquent and more interest had been added to the amount due. - I called Freedom Mortgage a third time on - - to request a written statement, stating when the payment would be made and the payment amount. I spoke with - customer reps and both told me they were unable to send me anything in writing. They told me a check was initiated on - - and " the process would be complete '' by - -, so to follow up on -/-/- to make sure it was complete. Please help. Freedom Mortgage is 6 months overdue on my tax bill. My name and property are tied to delinquent tax balances on - public property and tax websites. My past due tax bill has now gone to a collection agency, jeopardizing my credit. Freedom Mortgage will not send me anything in writing either explaining where things stand or affirming that proper action is being taken, which leaves me to rely on their verbal word - which has proven to be untrue at every interaction thus far.