Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Utah

Hello, My mortgage company is Freedom Mortgage they are servicing my loan, but they are mishandling my loan and creating damages for me. The reason why I state this is because I received a notification from my home insurance that my policy had not been paid. I have an escrow account for property ins and taxes. On -/-/16, I spoke to Freedom Mortgage to try to see when the distribution was made, I was advised that I was insured with -, at this I stated that I have always been insured with - -, but that I would call - to get make sure that they did not have a parent company. once I spoke to the Ins the same day I found out that my policy had not been paid and was due on -/-/2016, and that they do not have a parent company that would be insuring my property. The ins representative called Freedom Mortgage while I was on the line we both spoke to a representative from Freedom mortgage on -/-/16 provided all of the updated ins information, was advised that the system would be updated and that once the declaration of ins was received a payment


Freedom we spoke to the rep and I was adv that they did not have any notes in the system about our last conversation on -/-/16 or any updates, while we were on the phone they updated the information and - send them another copy of the declaration page. My ins is due to be canceled for non payment on -/-/16. I have never been insured with another company, however Freedom mortgage made a payment to - on -/-/16 - $710.00 from my escrow account. This of course leaves a shortage on my escrow when the proper distribution for my ins is made. Somehow Freedom got a declaration page for a - - that has a New Jersey property address and updated my account with her information. Now my last name is -, but we live in Utah, I have a property address of Utah, I have never been to New Jersey, when I asked how freedom would get my funds back I was adv to call the -, they provided my with the policy # and the check amount and number. I adv freedom that they should be the one calling since this is a mistake on their part and their assistance is crucial. I was adv that they could be too busy on Monday to call, but they could try. I did emphasize how this mistake is their responsibility, yet no actual commitment for Freedom was ever give. I did call - and I was adv by their rep that I needed to have Freedom call of course by the time I got off the phone Freedom Ins dept is closed. Until today I had not been advised of the distribution that happen or the fact that it happen. I feel like Freedom Mortgage is not taking any action in getting my situation fixed however my account will have a shortage and then I will be penalized for this. I did all of my due diligence and yet my account is being neglected. I advised both rep from Freedom that I had never had - as an insurance company, if I had not asked if any distributions were made I would have never known and Freedom will charge me for their negligence. Please help me. Thank you