Freedom Mortgage Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Freedom Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting California

I am a first time home buyer and am in the process of purchasing a home under FHA. I was suppose to close on - -, 2016. It is now - -, 2016 and Freedom Mortgage does not return my calls or emails. I am in fear I will loose my new home due to their neglect and lack of due diligence. I have submitted ALL items needed and this company is either toying with me or wants me to walk away as I have yet to close and they keep asking me for items I have already turned in. I have emails to back up all above statements. Also this home is only $86000.00 with the buyer paying my closing costs, this is a great deal to start off my future for my daughter and I and its all at stake because of this offices lack of business ethics. Please Help!!

Freedom Mortgage customer in California
Jul 19, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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