Review and analysis of over 1,028 Conventional Fixed Mortgage complaints against Seterus
Seterus consumers have reported over 1,028 official complaints related to Conventional fixed mortgage. Out of the 1,028 consumer complaints against Seterus, 25% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Seterus Mortgage loan servicing, payments, escrow account December 18, 2015 - As of - -, 2015, my mortgage was transferred from - over to Seterus. -/-/-, I received my transfer letter from - stating everything I needed to know and that I should expect a welcome letter from Seterus shortly. Today is - -, 2015, and I have yet to receive my welcome letter, which reading the FTC website they must send me by -/-/-. I called Seterus this evening and got the runaround, now keep in mind that I am new to them and they already are treating me this way. I 've read a ridiculous amount of complaints about this loan servicing company, but now I 've actuall... |
Seterus Mortgage application, originator, mortgage broker December 17, 2015 - I am refinancing my home and have mortgage insurance. My current mortgage provider is Seterus Inc. Loan number : -. I have requested a copy of my current mortgage insurance certification. I have personally called 8 times and have spent about 6 hours on the phone only to be put on hold, transferred and then never provided what I am requesting. This is holding up my refinance and rates are going up. I would like a copy of my current mortgage insurance sent to me directly -- or fax to me - - asap. I also file a complaint a month ago with no response. ... |
Seterus Mortgage loan servicing, payments, escrow account December 15, 2015 - Informed by - that the servicing rights to my mortgage loan was to be handled by another company and as of - -, 2015 they could no longer accept my mortgage payment. Also, informed by - that they were missing a payment that I show through - - - the payment was negotiated ( cashed ) as all payments are sent through credit union. - also increased my escrow requirements more than - just before the transfer and did not justify. I made contact with local tax office and insurer and the billings do not justify the increase. - letter provided a number and address of SETER... |
Seterus Mortgage loan servicing, payments, escrow account December 14, 2015 - Recently we went through a bankruptcy, we were not late or in foreclosure, I had surgeries that failed and left me unable to work and - - - worked with us to do a loan modification. That process was completed and everything was good to go, and then - - - has notified us by letter dated - - 2015, that they are transferring our loan to Seterus Inc, a company that has had bad customer relations. I asked my loan modification rep to send a letter requesting - not to transfer our mortgage as we 've been customer for nearly 20 years, obviously declined. We received a statem... |
Seterus Mortgage loan servicing, payments, escrow account December 13, 2015 - Seterus Inc. is continuing their harassment. I have already filed a complaint case # - which was resolved but in their response to you they were completely misleading and just plain lied. What they did while they had the money they wrongfully had taken out is do a financial report and said there was not enough money in escrow and charged me more money to make up the gap. I demanded a new report be done now that you guys made them give the money back and have heard nothing since. Now they have changed the name - the policy and say they can not talk to me because I do not have authorizatio... |
Seterus Mortgage loan servicing, payments, escrow account December 12, 2015 - Seterus will not send us paper statements, they falsely put out loan in their bankruptcy department when the loan ( sold from - after being bought from - ) was *never* part of the bankruptcy. We have been trying for months to get paper statements or at least view them online ever since the loan was sold over a year ago. This is insanity. ... |
Seterus Mortgage loan modification,collection,foreclosure December 12, 2015 - We have submitted the application through my servicer " Setrus Inc '' in late - and verbally offered loan modification with the same rate in - - ( Note that, we did n't received any formal offer letter by post at all ). As the monthly payment amount was not reduced, we will be continue in a hardship situation. Immediately know the news, we wrote appeal letter dated around - - asking for further review. I did made a few calls to - the status but up to date, we still have n't got any response from Setrus Inc and - -, but not much response from them. Around - -, we... |
Seterus Mortgage loan modification,collection,foreclosure December 11, 2015 - I got a divorce in -/-/-. My ex-wife and I owned - propertys ( a primary home and a weekend cabin ) In the divorce decree I kept the primary home and she got the cabin property and we each were given 45 days to have the other person 's name removed from the respective mortgage accounts. The property that kept was finance with - - - at the time and the one that she kept was finance with - -. We were upside down in the mortgage for the property that I kept and therefore refinancing was not an option ( we could n't afford to pay and make up the difference ). But - - ... |
Seterus Mortgage loan servicing, payments, escrow account December 11, 2015 - I have a mortgage with Seterus, Inc. - payments due on the - of each month. In - 2015 I began paying a few days before the - of the month. I paid the - bill on -, the - bill on -, and the - bill on -. However, part of the payment made on - was applied toward fees and the remainder toward the principle and I was not credited for a mortgage payment. When I paid the - bill on - it was credited toward the - bill, even though I had paid the - bill on -, and I was charged a late fee. I did not notice this until I went to pay the - bill on - and saw ... |
Seterus Mortgage loan servicing, payments, escrow account December 10, 2015 - Called Mortgage company several times to have my PMI removed. As of yet nobody has been able to help me but to tell me that its not to be removed till i only have % 20 of loan left to pay off there showing -. I took my mortgage out in - my house value was - and i balance on my loan is - according to my math i had reached my 78 % at which point legally should have come off. ... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - We had our mortgage sold by - to Seterus, They never sent us any information about our mortgage, no statements amount owed or due dates. We called repeatedly and they would not give us any information. Finally we had an attorney call and he got us an address to start making payments to. We have no information on any charges or fees, until yesterday when we got a bill for over 8 thousand dollars due in four weeks. We called and finally a person talked to us and they told us to file for a modification, and maybe we could avoid foreclosure. ... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - Sent my payments back and said could n't locate account. Its the same account I 've always used. Charged me late fee and ruined my credit report so I can ' refinance. They said they would remove late fee but ca n't fix my credit raiting. ... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - Since the inception of my loan -/-/- with - and - - I have never had an Escrow account and I have always paid my homeowners insurance and property taxes. Just to give a little background ; I had a mortgage with - since -/-/-, effective -/-/- the mortgage was serviced by - - - -, with no issues with the transitioning of the loan, my monthly payments of $380.00 was due on or before the - of the month without receiving additional service charges. During -/-/-, I was informed that Seterus will be servicing my mortgage loan starting in -/-/-. U... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - I unintentionally sent - payments [ $850.00 & $920.00 ] to Seterus via - - Bill Pay. The mortgage payment had recently gone up to $860.00 so I planned to pay $920.00 instead of $850.00. Thinking I was editing the payment which was scheduled to go out the next day, I actually created a new payment of $920.00. By the time I realized what I had done, it was impossible to undo it. I initially contacted - - hoping they could stop/retrieve the payment. Because I created the payment after - there was nothing they could do until the next morning. But since the payment was... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - My mortgage was paid in full on - -, 2015 to Seterus Inc. ( see attached letter from Seterus ). On - -, 2015 in a routine check of my credit history and FICO score all three major credit reporting agencies ( -, - & - ) indicated that I had an outstanding mortgage open and unpaid with Seterus Inc. thus harming my credit. When my mortgage was paid in full on - -, 2015 Seterus Inc. failed to alert the - major credit reporting agencies that my mortgage was paid in full on that date. Subsequently I have learned, once I complained to Seterus Inc., that they reported to ... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - I reference previous case number : -. My present complaint is against SETERUS , Inc., a loan servicing company, to which the collections on a mortgage loan # -, for property at - - -, -, CA - ( " the Property '' ), was transferred in -/-/-. The transfer was done by - - -, -. SETERUS has ignored the - - County Superior Court of California 's -/-/- Divorce Dissolution Decree ( Case # - ), in which " the Property '', and all its debts, was awarded to my ex-spouse, - - -. Further SETERUS, has ignored the Court 's -/-/- Orde... |
Seterus Mortgage loan servicing, payments, escrow account November 29, 2015 - Dear CFPB, I submitted a complaint against the above Servicer on - -, 2015. I have received their response and would like to address several key issues that remained unresolved. The Servicer has not made any efforts to resolve these issues and instead provided explanations that are completely untrue and deceptive.I stated several deceptive practices and unscrupulous ways that this Servicer is involved in. above all, I described how this Servicer has been trying to engineer a default on my property by not applying funds they received on time and in a proper manner so they can foreclose on... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - In -/-/- we were making trial modification payments with - ( $710.00 # - ). We were approved in -/-/- for the permanent mod as we only have - income. The final papers were signed notarized and sent back to -. -/-/- the loan went to a new servicer SETERUS ( # - ). Since then I have - documented calls since - trying to straighten out the modification with SETERUS, they are stating my payment is $1000.00 which was before the modification. We have faxed, emailed and uploaded the documents to them - times, out of the - calls half of the representatives ... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - About 2 years ago I became -. In -/-/- I had to have a -. My wife struggled to keep up with the mortgage and did so until - 2014 when we started to fall behind. By - we were about $4000.00 behind and foreclosure was started on -. I was awarded - in - and received back pay in -. When we contacted Seterus we were told that it would cost us over $11000.00 to stop foreclosure and make everything fine. After speaking to a few attorneys we agreed to pay them. They told us that the $11000.00 would make us current including - mortgage and would cover all legal fee... |
Seterus Mortgage loan modification,collection,foreclosure November 27, 2015 - I started this process back in the beginning of this year. I was approved for a modification and trial plan back in the beginning of the year. The documents were originally sent to the wrong location so when I receive them I called and spoke to Seterus to make sure the modification trial was still valid. I spoke to a representative who assured me she had spoken to underwriting and approved the trial plan to be active. Following that conversation, I made all - of the trial plan payments as agreed and received confirmation numbers from each of the live representatives who took the respective ... |
Seterus Mortgage loan servicing, payments, escrow account November 25, 2015 - Seterus will not send me copies of my statement from the month of - 2015 thru - 2015. Their excuse is that I was automatically enrolled ( without consent or notification ) in a program which called for me to use coupons ( which I never received ) to make my mortgage loan payments. I was told on - -, 2015 the statements from - thru - 2015 would be mailed to my address. It was also my understanding that I would have access to the statement online. - 2015 thru - 2015 are available online. - thru - 2015 are not available online. ... |
Seterus Mortgage application, originator, mortgage broker November 21, 2015 - Our Loan has sold a few times, Now trying to do a loan mod we see that our loan is almost - grand Higher, and we have missed something in the process of Fees. Seterus, now Has our loan an can not explain what happened. We are now trying to take Part of what they deferred and put our loan back together. So many people got help, but we are stuck with a high interest rate, owning a home since 2006 upside down, willing to keep our loan/ home, but did recently file BK, Is there anyone who can help us get a good loan? and who tells us why our Home that we bought for -, ( top of the Market ) pu... |
Seterus Mortgage loan servicing, payments, escrow account November 21, 2015 - Seterus Inc services my mortgage which is owned by -. Over the last 7 months Seterus has initiated an escrow account in which they have tried to place flood insurance on my home even though my home is not in a flood zone. They have attempted to charge me for future property tax payments ... ..even though I pay my own taxes. After much haggling and extensive damage to my credit report ( Seterus absolutely crushed my credit rating because of my refusal to pay escrow ) I managed to get Seterus to take away out the flood insurance and taxes off my escrow account. Now they have decided to start ... |
Seterus Mortgage application, originator, mortgage broker November 20, 2015 - Currently we have a mortgage with a mortgage company called Seterus. We have already set up a login information for the electronic transfer of information. All our information is current and update including phone numbers. Apparently this bank made a change in our monthly mortgage payment in the month of -, 2015 without notifying us about the change. We made our regular monthly mortgage payment for the month of - according to our payment schedule being unaware of any changes in the amount. Finally only few weeks ago we got a - letter about the change in the amount after this bank had ... |
Seterus Mortgage loan servicing, payments, escrow account November 20, 2015 - Seterus Inc.took $5000.00 out of my checking account without my permission. This occurred on - - 2015. ... |
Seterus Mortgage loan servicing, payments, escrow account November 19, 2015 - -/-/2015, my mortgage was transferred from - - to Seterus , Inc . I set up automatic bill pay with Seterus, the first payment was set to auto-draft on - -. They payment never went through ( I was checking my own - - bank account ). The loan was due by -/-/-, so on - I got onto the Seterus website and paid it manually ( not via auto-pay ) so as not to be late on my mortgage payment. Two days after I manually paid the mortgage online, now on -/-/15... 4 days after the payment was SUPPOSED to have gone through, Seterus withdrew my mortgage payment. This double-pa... |
Seterus Mortgage application, originator, mortgage broker November 18, 2015 - I am trying to refinance my home and it is eligible as a - refinance. The existing mortgage has mortgage insurance. So, the new harp refinance must carry the existing MI. The Existing MI company is - and they are no longer in business and they have indicated the policy has been canceled 1 month after my loan was originated. When I call my servicers they transfer me around for hours with out providing me any answers to whom the current MI provider is so that I can complete my refinance. My current servicer is Seterus. ... |
Seterus Mortgage loan servicing, payments, escrow account November 15, 2015 - My loan transferred to a new servicing company called Seterus, from - in - 2015. -, which my total payment including escrow of homeowners and flood insurance, exempt of taxes was $760.00, advised us in a letter the service was transferring, but no account information was provided, so I called the new company to be informed that I would have to wait to receive a welcome letter with the account information. In -/-/- I received a hardship modification package from the new servicer, but no welcome package, so I contacted them to be told that they were still setting up the new loans... |
Seterus Mortgage loan servicing, payments, escrow account November 13, 2015 - Our mortgage was sold to Seterus Inc . Shortly before we filed Chapter - Bankruptcy. From the time it was sold, we have had a very difficult time getting any information regarding our loan. Immediately upon filing Chapter - -/-/-, our - sent over authorization ( as requested by Seterus Inc. ) so they could speak to us regarding our account. It has been over 4 years and our Lawyer 's office has sent the required paperwork for them to discuss our account and send us the necessary documents so that we can continue making payments on our account numerous times. It has been sent to th... |
Seterus Mortgage loan modification,collection,foreclosure November 12, 2015 - There has been no response from Seterus since -/-/- - -. to my answer concerning missing documents. I officially began this journey for a loan modification -/-/-, that is - months ago. -, -, and now Seterus have followed the same script that must have been developed by -. Lost documents, bogus loan modification offers, numerous requests for new loan modification applications ( - by Seterus in 10 months ), input of incorrect figures to produce negative NPV statements, just to name a few, the list is extensive. I have - large - ring binders with document... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I applied for a business transaction with a company, and was told by the company that my mortgage company had reported me as making a late payment for the month of - 2015. I informed this company that its impossible for my - payment to be late, because my mortgage company had taken payments from my bank account ( they made it mandatory ) for the first three months ( 3 ) of a modification that I had done with them. these payments had started in - 2015. The company informed me that they could not go further with my application, because of the late payment that was evidenced on my credit... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Seterus, Inc filed a false report with the - major credit bureaus indicating that my - 2015 mortgage was late when in fact they received the total loan payoff on - -, 2015. It should be noted that late fees are not assessed until the - of each as per the terms and conditions of our contract. I am unable to secure a mortgage for my new home because of their actions. ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - I have a mortgage with Seterus Company, - - - -, - -, -, OR -. I have an automatic payment process through - - - that pays them on the - of each month for the upcoming month. In - 2015, I mailed in a $20000.00 check and wrote apply to principal - places on the check as well as a letter stating the same. Seterus applied the check to - future payments and applied only a portion of the check to overpayment. After numerous phone calls, emails and a letter from the Attorney General of Arizona my $20000.00 was applied to principal. Immediately after, ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Back in - of this year, Seterus - opted me into a coupon program and stopped providing me with online statements. I had been paying on their website at the time and was retrieving my statements online. I did not ask to be opted into the " coupon '' program. I called in - to have this resolved and was told that they were sorry. Then they opted me out of the coupon program and said I should be able to view my statements online. Subsequently I stopped receiving statements of any kind. I no longer received the paper statements by mail and was still unable to view statements online. On -... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - We are writing you regarding our mortgage that we previously held with Seterus. This property was sold on - -, 2015 and was paid in full on - -, 2015. We are trying to get our escrow balance of $3600.00. We have made several calls to the customer service department and have gotten very poor customer service and inconsistent information. Below is a summary of our communication with Seterus. At closing, we were told that we would receive our escrow balance within 30 days of closing. We called Seterus on - -, 2015 because we had n't received the escrow balance. We spoke wit... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - Hello, Setursus mortgage lender took over my mortgage from - - - and we have had problems with our payments going up because of our insurance, we purchased our own insurance where we have our car insurance, seturus was contacted from our agent and was told we will not be paying our insurance through them that it will be bank drafted through our personal banking account because my insurance agent and I had already had this taken care of, they were faxed the declaration by my agent and I also faxed it myself just to insure they received it. Seturus writes a check to my insurance company... |
Seterus Mortgage loan modification,collection,foreclosure November 4, 2015 - This letter was sent to mortgage company Seterus INC. Now my house is in foreclosure, and they wo n't talk to me, since loan is in my ex-husbands name. I have made every payment since being awarded the house last - -. This letter I am attaching will explain more. Seterus , Inc . -Re : Loan # ---/-/-To Whom it may concern : I am writing to request information on my home ; at property address - This is my house. It was my child hood home I inherited in - from my deceased parents. When my ex-husband and I refinanced this property with your company, we used only his... |
Seterus Mortgage loan servicing, payments, escrow account November 2, 2015 - I was sent a letter of escrow shortage from the servicer Seterus, Inc. formy mortgage and paid it so that the new payment would not increase toomuch. Seterus has yet to properly apply the $590.00 payment and for thelast - months the statements that have been issued still shows anincorrect payment due amount. I 've tried calling Seterus, Inc. severaltimes to no avail. I was told that by - the statement shouldshow correct amount due, but when I went online to make payment today, it isstill incorrect. They are also adding a $5.00 processing fee that is paid when Imake my mortgage paymen... |
Seterus Mortgage loan modification,collection,foreclosure November 2, 2015 - -/-/- I did a modification with Seterus. I had the document mailed to me and it required to be signed and notarized. I took the modification document to my bank and had it notarized and mailed it back to Seterus. I then received a letter stating that my modification was denied. I called Seterus and spoke with a representative who told me everything was alright, I just had to go through the 3 payments try outs. I confirmed the amount of the payments since the documents were conflicting. One stated $1400.00 and the other $ -.The representative told me my monthly payment was $1400.00 ... |
Seterus Mortgage loan modification,collection,foreclosure October 31, 2015 - We had a home for 15 years in - -, NJ and my husband lost his job in - of -. We tried to sell the property in short sale, but - denied - separate short sale offers. We went into a backdated foreclosure in - of - and had moved out of the house at that time. - then got caught up in the robo-signing mess and our foreclosure was put on hold. In -, we were told that the - forgiveness act was expiring and we should file for bankruptcy against the house due to it still being in our name and again in active foreclosure. The home was discharged in - -. Our loan ha... |
Seterus Mortgage loan servicing, payments, escrow account October 30, 2015 - Last year I contacted Sterus, Inc. about my inability to contact them with regard to my mortgage modification I have with them, I was not receiving documentation and was unable to send communication or speak with key departments, such as escrow or insurance. After about three months of this last year, the communication was fixed and I did receive my documents and the link on my account with this company seemed to be corrected. In -, 2015, I contacted customer service to discuss my insurance which is included in my payments, actually thinking I was speaking to Seterus, Inc., but in fact was... |
Seterus Mortgage loan servicing, payments, escrow account October 29, 2015 - Seterus sent me a letter stating that I am eligible for a $5000.00 incentive in coordination with my Home Affordable Modification ( HAMP ). Their letter states, 'this new benefit of $5000.00, which will be applied to your unpaid principal balance after the sixth anniversary date of your first trial period payment due date ' ( which for me -/-/- so I should be receiving the benefit six years later, -/-/- ). But when I called Seterus, they said that they are changing the date to when the loan was transferred to Seterus instead. Which would mean I would have to wait another year. Fi... |
Seterus Mortgage settlement process and costs October 28, 2015 - I requested my payoff on my mortgage with Seterus inc . They will not give me the payoff on my loan. I told them I had sold my house and needed it. They said it would 48 hrs then next time I called them they said it would take 7-10 days. Then I called them again told them it was urgent and needed my payoff and that I was closing in 2 days. They told me this time it would take 3-5 days. I am having a very hard time just getting my payoff. ... |
Seterus Mortgage loan servicing, payments, escrow account October 27, 2015 - Unreasonable delays ; long waits on every phone call. Generally, I wait for over - minutes to speak to someone. No one point of contact is assigned and they fail to review the file and update the requests. Repeated ask for things they have and request things that are not relevant to the process. ... |
Seterus Mortgage loan modification,collection,foreclosure October 27, 2015 - Seterus has been dragging out our 'deed in lieu ' proceedings for over a year, now ( -/-/--/-/- ). it is now -/-/-. We were unable to keep up with our mortgage due to unscrupulous renters and our overwhelming medical bills. Seterus advised us that 'deed in lieu ' was the best option for us. But since then, they have repeatedly 'lost ' papers/docs and ask us to resubmit. Then, because of these suspicious or even manufactured delays, other docs expired and those had to be resubmitted. This, as far as I can remember, was all done by phone. I 'm not sure about there being a paper t... |
Seterus Mortgage loan servicing, payments, escrow account October 26, 2015 - TO WHOM IT MAY CONCERNNOTICE OF ERRORACCOUNT # -ADDRESS : - - -, - NJ -I am contacting CFPB with a Notice of Error committed by Seterus the servicer of my mortgage loan account. This inquiry for clarification or documentation as a notice of a billing error, including correcting the account in accordance with - ( - ). Please be advised that the following errors are contained in the - -, 2015 Account Statement issued by Seterus. ( Atttached ) The first error - Amount Due is incorrect. The sum of $2800.00 is in excess of the agreed upon monthly payment amount of ... |
Seterus Mortgage loan servicing, payments, escrow account October 26, 2015 - My mom has passed away and I am just trying to make payments for the house that is now under my dad 's name while it is waiting for a closing date. I have made payments on the account previously but as soon as I told them we are closing in few months, and is - month behind on payment, they are just hanging up on me making it impossible for me to make any sort of payment. I know that in state of Virginia, mortgage companies can foreclose the house in 90 days. We have significant equity in the house so I do not want to preassume anything but this situation makes it seem like Seterus Inc is tr... |
Seterus Mortgage loan servicing, payments, escrow account October 25, 2015 - From a letter to you on - -, 2015, stating that I was waiting on a loan modification and was three months behind on my mortgage. The - - - will pay these payments. I faxed paper work to Seterus, Inc., on - -, 2015. They gave me an email confirmation but it has been 25 days and this paper work has not been returned to me. Once I brought CFPB in to make an inquiry I felt this company would try to mess me around. The last time I talked with Seterus on the phone they wanted me to comment on a bank statement I sent to them some time ago. They asked for a bank statement and -... |
Seterus Mortgage loan servicing, payments, escrow account October 24, 2015 - My mortgage services seterus made a mistake with my county tax escrow account. I received the letter saying my regular payment was gona go from - to - in -. I immediately called and corrected there county tax info they did another escrow analysis. the new payment actually was now - for -.. They refuse to change my payment and say if you do n't pay the amount they will foreclose. ... |
Seterus Mortgage application, originator, mortgage broker October 22, 2015 - Trying to get an updated payoff from Sterus on my home loan. ... |
Seterus Mortgage loan servicing, payments, escrow account October 21, 2015 - I had my mortgage with - - -. In -/-/-, - - - sold my mortgage to Seterus. I had no prior notification from Seterus about my loan is being transferred. I ca n't make my -/-/- payment on the due date because I have no information where to make my payments. I wanted to verify my ending balance with - - - but all of my prior information, including my prior monthly statements are all gone. I was finally able to sign up an online account with Seterus and got a copy of my initial statement. But there is no way I can verify the beginning balances with Seterus are ... |
Seterus Mortgage loan servicing, payments, escrow account October 20, 2015 - I refinanced under the Home Affor. Act several years ago w/Seterus. My payment later went from - to - ( temporarily to catch my escrow up ). That was several years ago. Now, they 're raising it again to -, even though I have a fixed rate. ... |
Seterus Mortgage loan modification,collection,foreclosure October 19, 2015 - I am a widow. Seterus is preventing me to assume the mortgage loan to avoid foreclosure. - helped me file a complaint with CFPB, but CFPB said I had to file the complaint myself, case number : -. I have faxed Seterus the original deed, wedding certificate and death certificate. Seterus keeps telling me to go trhough probate. I 've been informed that under the federal code regulations and - 's guidelines, Seterus is supposed to speak to me and allow me to assume the loan. They are going to take my house and no one seems to care. I have already lost my husband, and my son, I am trying t... |
Seterus Mortgage loan servicing, payments, escrow account October 18, 2015 - It has now been more than a year that I have no information on my mortgage account. Seterus has systematically refused to send me any information on my mortgage account for more than a year now. They have also shut me off any online access. I spoke with them at least 3 times in the past year. They responded that they needed to receive a " reaffirmation of debt '' from my ( bankruptcy ) lawyer. Even though my mortgage was never part of the bankruptcy, my lawyer still faxed them a Revocation of Legal Representation letter -/-/-. This did not change anything. I am still barred from my accoun... |
Seterus Mortgage loan modification,collection,foreclosure October 17, 2015 - Due to reduce of income I did applied for a loan modification with my mortgage provider ( Saturus Bank ) This process began on -/-/- after sending all modification requirements I received a four month Trial package on -/-/- the trial began I payed on time as the modification agreement.after completing the trial the modification approval arrive on -/-/-. I keep making my payments on time. and Contacting the lender every week. as of today the modification is not finalized due to - - is the owner of my loan and they are reviewing and eventually approve it. my lender keeps con... |
Seterus Mortgage loan modification,collection,foreclosure October 16, 2015 - My mother passed away on -/-/11 and resided in her home in - NC. I have been paying the mortgage through Seterus Inc and petitioning the bank to transfer the loan in my name as the legal heir. The bank wants me to have a court document for this financial transaction. I have retained - different attorneys who states that NC law allows realty to be transfer to heirs without legal proceedings and now the statue of limitations has expired for any required court documents.. I also sent Seterus Inc. a special warranty deed demonstrating my financial relationship to the property and home ... |
Seterus Mortgage loan modification,collection,foreclosure October 14, 2015 - Debtor filed for bankruptcy and requested referral to the - program. This program gives the borrower a chance to modify his/her mortgage loans while in -. Although the borrower submitted the complete package to Seterus, it refused to submit the borrower 's complete package to - underwriting. ... |
Seterus Mortgage application, originator, mortgage broker October 14, 2015 - In attempt to take advantage of HARP i 've been attempting to get my home refinanced. My existing mortage holder ( Seterus ) has done everything to put up obstacles to prevent me from doing such. The latest is for my Loan Payoff, submitted my first request through my new mortgage provider ( - ) on -/-/2015 and we still have not received the payoff that we requested and at least 3 other attempts have been made for figures. My closing was set for Friday, - -, 2015. ... |
Seterus Mortgage loan servicing, payments, escrow account October 12, 2015 - I am writing this regarding my mortgage servicing company Seterus, Account # -. The phone # is -. -/-/- I received an escrow statement from Seterus the statement indicated that my mortgage payment of $850.00 was increasing to $1000.00 due to the fact that the escrow was $1200.00 short and that my town taxes had gone from $1900.00 to $3600.00. I contacted Seterus and told them that my taxes were the same as they have always been and there was no increase. Then asked why they were billing me $3600.00 for town taxes. They instructed me to call their escrow company - at -... |
Seterus Mortgage loan servicing, payments, escrow account October 9, 2015 - We have - mortgage accounts with the same company which misapplied the payment for - account to the other making the payment late. When we ask for a correction - payments was put into an expense account, not crediting either account making the payments late and reporting it to the credit bureau. - account we 've had for 11 years and the other for 9 years and have never been late on either -. The problem started back in - and have not been totally corrected as of this month and it 's now -. We are still receiving calls from them stating that our payments are late although t... |