Seterus Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Georgia
Seterus will not send me copies of my statement from the month of - 2015 thru - 2015. Their excuse is that I was automatically enrolled ( without consent or notification ) in a program which called for me to use coupons ( which I never received ) to make my mortgage loan payments. I was told on - -, 2015 the statements from - thru - 2015 would be mailed to my address. It was also my understanding that I would have access to the statement online. - 2015 thru - 2015 are available online. - thru - 2015 are not available online.
Seterus customer in Georgia
Nov 25, 2015
* Source: CFPB Complaint Database
Seterus response to complaint:
In progress
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