Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

I am refinancing my home and have mortgage insurance. My current mortgage provider is Seterus Inc. Loan number : -. I have requested a copy of my current mortgage insurance certification. I have personally called 8 times and have spent about 6 hours on the phone only to be put on hold, transferred and then never provided what I am requesting. This is holding up my refinance and rates are going up. I would like a copy of my current mortgage insurance sent to me directly -- or fax to me - - asap. I also file a complaint a month ago with no response.