Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I have a mortgage with Seterus Company, - - - -, - -, -, OR -. I have an automatic payment process through - - - that pays them on the - of each month for the upcoming month. In - 2015, I mailed in a $20000.00 check and wrote apply to principal - places on the check as well as a letter stating the same. Seterus applied the check to - future payments and applied only a portion of the check to overpayment. After numerous phone calls, emails and a letter from the Attorney General of Arizona my $20000.00 was applied to principal. Immediately after, Seterus without my consent changed my monthly automatic payment and applied it to principal instead of payment and charged my a late payment fee. This is gone on every month since that and when I call I get statements such as " Your Bank is not paying right '' and " The computer made a mistake ''. Now their creative accounting applies the payment on - - to - - and - - to - payment. This is incorrect and allows Seterus to ( wrongly ) collect additional interest. This company states it does not charge prepayment penalty but I feel this is what they are trying to do.