Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Pennsylvania

In -/-/- we were making trial modification payments with - ( $710.00 # - ). We were approved in -/-/- for the permanent mod as we only have - income. The final papers were signed notarized and sent back to -. -/-/- the loan went to a new servicer SETERUS ( # - ). Since then I have - documented calls since - trying to straighten out the modification with SETERUS, they are stating my payment is $1000.00 which was before the modification. We have faxed, emailed and uploaded the documents to them - times, out of the - calls half of the representatives said they have to accept the agreement and the others said they did n't. On at least - calls the representatives told us they were reaching out to the loss and mitigation department with another email asking that the modification be accepted. We also had to explain the situation on all - calls, each representative assured us there would n't be an issue they have accepted all payments of $710.00 that I have sent and now we have received a letter threatening foreclosure and still do n't have an answer. My last call was - and they sent another email to the loss and mitigation department and when we asked what department we were speaking too they said it was mitigations. I 'm sure all calls are recorded if you need them. We have spoken to -, - - and - - just to name a few. If you could please assist it has been three months we have been calling them ( - - - - - - - - - - - - - - - ). We are very frustrated and now they are threatening to take our home and I have been ill unable to work and this added pressure is overwhelming.