Resources for resolving common issues with Seterus products and services
You can reduce the number of unwanted calls from Seterus you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Seterus Mortgage credit decision / underwriting December 18, 2015 - - - sold my mortgage payments to Seterus or - and they are trying to foreclose my home saying iam two or three payments behind when iam not.Everytime I talk to them add a month and saying I owe $2500.00 for two payments and my house payment is $ -.Two payments is about $ -.I believe they 're trying to rip me off.I know they 're trying to get more monies off me andy family. ... |
Seterus Mortgage loan servicing, payments, escrow account December 18, 2015 - As of - -, 2015, my mortgage was transferred from - over to Seterus. -/-/-, I received my transfer letter from - stating everything I needed to know and that I should expect a welcome letter from Seterus shortly. Today is - -, 2015, and I have yet to receive my welcome letter, which reading the FTC website they must send me by -/-/-. I called Seterus this evening and got the runaround, now keep in mind that I am new to them and they already are treating me this way. I 've read a ridiculous amount of complaints about this loan servicing company, but now I 've actuall... |
Seterus Mortgage loan servicing, payments, escrow account December 17, 2015 - I purchased my property in -/-/- and the original lender was -. The lender on the second was - -. For the first 10 years, I was to pay interest-only. Then, the financial crisis of -/-/- caused me to lose my job and I found it difficult to make my monthly payments. So -, through HARP, I spoke with a certified HUD advisor from Hope Now, and she suggested that I contact - to see if - - or - - owned my loan, write a hardship letter stating my financial situation, and that I would like either a Homeowner Affordability Stability Plan ( 30 year fixed that combines... |
Seterus Mortgage application, originator, mortgage broker December 17, 2015 - I am refinancing my home and have mortgage insurance. My current mortgage provider is Seterus Inc. Loan number : -. I have requested a copy of my current mortgage insurance certification. I have personally called 8 times and have spent about 6 hours on the phone only to be put on hold, transferred and then never provided what I am requesting. This is holding up my refinance and rates are going up. I would like a copy of my current mortgage insurance sent to me directly -- or fax to me - - asap. I also file a complaint a month ago with no response. ... |
Seterus Mortgage loan modification,collection,foreclosure December 16, 2015 - We have been trying to a modification on our property for 3-4 years and still have not been settled. Started with CitiMortgage. First attempt, " denied '', income too great. They looked at previous years, not the reduced income to occur in the immediate future. Second attempt, " denied '' currant on payments, we were told we would have to get behind in payments, which we ended up doing. Third attempt, they lost paperwork and we were told we had to get currant with payments. We could not do that and they would not accept partial payment. they said all or nothing. Then it went into Forclosure an... |
Seterus Mortgage loan servicing, payments, escrow account December 15, 2015 - Informed by - that the servicing rights to my mortgage loan was to be handled by another company and as of - -, 2015 they could no longer accept my mortgage payment. Also, informed by - that they were missing a payment that I show through - - - the payment was negotiated ( cashed ) as all payments are sent through credit union. - also increased my escrow requirements more than - just before the transfer and did not justify. I made contact with local tax office and insurer and the billings do not justify the increase. - letter provided a number and address of SETER... |
Seterus Mortgage loan servicing, payments, escrow account December 14, 2015 - Recently we went through a bankruptcy, we were not late or in foreclosure, I had surgeries that failed and left me unable to work and - - - worked with us to do a loan modification. That process was completed and everything was good to go, and then - - - has notified us by letter dated - - 2015, that they are transferring our loan to Seterus Inc, a company that has had bad customer relations. I asked my loan modification rep to send a letter requesting - not to transfer our mortgage as we 've been customer for nearly 20 years, obviously declined. We received a statem... |
Seterus Mortgage loan servicing, payments, escrow account December 13, 2015 - Seterus Inc. is continuing their harassment. I have already filed a complaint case # - which was resolved but in their response to you they were completely misleading and just plain lied. What they did while they had the money they wrongfully had taken out is do a financial report and said there was not enough money in escrow and charged me more money to make up the gap. I demanded a new report be done now that you guys made them give the money back and have heard nothing since. Now they have changed the name - the policy and say they can not talk to me because I do not have authorizatio... |
Seterus Mortgage loan servicing, payments, escrow account December 12, 2015 - Seterus will not send us paper statements, they falsely put out loan in their bankruptcy department when the loan ( sold from - after being bought from - ) was *never* part of the bankruptcy. We have been trying for months to get paper statements or at least view them online ever since the loan was sold over a year ago. This is insanity. ... |
Seterus Mortgage loan modification,collection,foreclosure December 12, 2015 - We have submitted the application through my servicer " Setrus Inc '' in late - and verbally offered loan modification with the same rate in - - ( Note that, we did n't received any formal offer letter by post at all ). As the monthly payment amount was not reduced, we will be continue in a hardship situation. Immediately know the news, we wrote appeal letter dated around - - asking for further review. I did made a few calls to - the status but up to date, we still have n't got any response from Setrus Inc and - -, but not much response from them. Around - -, we... |
Seterus Mortgage loan modification,collection,foreclosure December 11, 2015 - I got a divorce in -/-/-. My ex-wife and I owned - propertys ( a primary home and a weekend cabin ) In the divorce decree I kept the primary home and she got the cabin property and we each were given 45 days to have the other person 's name removed from the respective mortgage accounts. The property that kept was finance with - - - at the time and the one that she kept was finance with - -. We were upside down in the mortgage for the property that I kept and therefore refinancing was not an option ( we could n't afford to pay and make up the difference ). But - - ... |
Seterus Mortgage loan servicing, payments, escrow account December 11, 2015 - I have a mortgage with Seterus, Inc. - payments due on the - of each month. In - 2015 I began paying a few days before the - of the month. I paid the - bill on -, the - bill on -, and the - bill on -. However, part of the payment made on - was applied toward fees and the remainder toward the principle and I was not credited for a mortgage payment. When I paid the - bill on - it was credited toward the - bill, even though I had paid the - bill on -, and I was charged a late fee. I did not notice this until I went to pay the - bill on - and saw ... |
Seterus Mortgage loan servicing, payments, escrow account December 10, 2015 - Called Mortgage company several times to have my PMI removed. As of yet nobody has been able to help me but to tell me that its not to be removed till i only have % 20 of loan left to pay off there showing -. I took my mortgage out in - my house value was - and i balance on my loan is - according to my math i had reached my 78 % at which point legally should have come off. ... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - We had our mortgage sold by - to Seterus, They never sent us any information about our mortgage, no statements amount owed or due dates. We called repeatedly and they would not give us any information. Finally we had an attorney call and he got us an address to start making payments to. We have no information on any charges or fees, until yesterday when we got a bill for over 8 thousand dollars due in four weeks. We called and finally a person talked to us and they told us to file for a modification, and maybe we could avoid foreclosure. ... |
Seterus Mortgage credit decision / underwriting December 9, 2015 - When I originally took out a refinance mortgage, - - the underwriter for - - required that I pay some creditors on my credit that did not belong to me. The title company cut checks to each of these creditors. They gave me the checks, when I called the creditors to get mailing address they stated that they did not have an account for me. I explained about them being on my credit reporting and again they stated that there was no where to apply funds because they do not have an account for me. I tried for years to get some one to help me I could not afford an attorney ... .I am - y... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - Sent my payments back and said could n't locate account. Its the same account I 've always used. Charged me late fee and ruined my credit report so I can ' refinance. They said they would remove late fee but ca n't fix my credit raiting. ... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - To whom it may concern, I am writing in regards to my mortgage loan being transferred to Seterus and was given less than 2 weeks noticed and now Seterus says they can not inform me of any information regarding my account. I received a letter from - on - - telling me that my loan will be serviced by Seterus on - -. Today is - - and I called Seterus and was told that they could n't give me any information regarding my loan. They said that they have over a - clients and that they were still working on my loan. When I attempted to ask a question, the representative said " n... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - Since the inception of my loan -/-/- with - and - - I have never had an Escrow account and I have always paid my homeowners insurance and property taxes. Just to give a little background ; I had a mortgage with - since -/-/-, effective -/-/- the mortgage was serviced by - - - -, with no issues with the transitioning of the loan, my monthly payments of $380.00 was due on or before the - of the month without receiving additional service charges. During -/-/-, I was informed that Seterus will be servicing my mortgage loan starting in -/-/-. U... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - We have a mortgage with Seterus ; it is an interest only loan ; We were contacted in - - that they changed the terms in - - without notify us. At that time I asked for the details on this and contesting the loan, which by the terms of the loan stop all late fees and additional interest at that time. I have, in writing both via letter and fax sent them the request for this and it took them until - - to get me the details, and then only after the Attorney General of MN office had been contacted and was working on this case. During this time Seterus called us weekly and we alway... |
Seterus Mortgage loan modification,collection,foreclosure December 6, 2015 - I filed a complaint previously ( - ) about serious concerns and practices of Seterus including threatening to take funds out of my bank account without authorization. The response did not address those serious matters and the author of the letter, - - - said she would send response to those issues. I never heard back from - - and was informed later she is no longer employed by Seterus. Those concerns in the original complaint have never been addressed. I applied for modification/forbearance back in - 2015 and never received any notification of the status although I called ... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - I unintentionally sent - payments [ $850.00 & $920.00 ] to Seterus via - - Bill Pay. The mortgage payment had recently gone up to $860.00 so I planned to pay $920.00 instead of $850.00. Thinking I was editing the payment which was scheduled to go out the next day, I actually created a new payment of $920.00. By the time I realized what I had done, it was impossible to undo it. I initially contacted - - hoping they could stop/retrieve the payment. Because I created the payment after - there was nothing they could do until the next morning. But since the payment was... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - My mortgage was paid in full on - -, 2015 to Seterus Inc. ( see attached letter from Seterus ). On - -, 2015 in a routine check of my credit history and FICO score all three major credit reporting agencies ( -, - & - ) indicated that I had an outstanding mortgage open and unpaid with Seterus Inc. thus harming my credit. When my mortgage was paid in full on - -, 2015 Seterus Inc. failed to alert the - major credit reporting agencies that my mortgage was paid in full on that date. Subsequently I have learned, once I complained to Seterus Inc., that they reported to ... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - I reference previous case number : -. My present complaint is against SETERUS , Inc., a loan servicing company, to which the collections on a mortgage loan # -, for property at - - -, -, CA - ( " the Property '' ), was transferred in -/-/-. The transfer was done by - - -, -. SETERUS has ignored the - - County Superior Court of California 's -/-/- Divorce Dissolution Decree ( Case # - ), in which " the Property '', and all its debts, was awarded to my ex-spouse, - - -. Further SETERUS, has ignored the Court 's -/-/- Orde... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - My loan was serviced by -, then Seterus Inc purchased the servicing rights. Their initial letter informing me of the transfer, from Seterus, did not come until the end of -, more then 10 days from the date the letter was written. Right after that, I received a letter stating they were going to escalate my loan if the - payments I was behind, - & -, we 're not caught up. I contacted them on - -, spoke with a rep named -, told her I 'd be making a payment Thursday, through their online system, as that was the least expensive method. Their website was literally " under mai... |
Seterus Mortgage loan servicing, payments, escrow account December 3, 2015 - On -, 2016, - Mortgage Company sold my home mortgage to a company named Seterus , Inc . I was not send a " Goodbye Letter '' from - notifying me of the sale, and to date, despite numerous requests to - by phone, have never received -. So then did not handle the sale in the manner they are required to do ; they never notified me. This complaint concerns a " mortgage company '' called Seterus , Inc . I learned my mortgage had been sold when I called - to make my monthly payment and they told me they could not take payment ; the loan had been sold. They did not know who they... |
Seterus Mortgage loan servicing, payments, escrow account November 29, 2015 - Dear CFPB, I submitted a complaint against the above Servicer on - -, 2015. I have received their response and would like to address several key issues that remained unresolved. The Servicer has not made any efforts to resolve these issues and instead provided explanations that are completely untrue and deceptive.I stated several deceptive practices and unscrupulous ways that this Servicer is involved in. above all, I described how this Servicer has been trying to engineer a default on my property by not applying funds they received on time and in a proper manner so they can foreclose on... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - In -/-/- we were making trial modification payments with - ( $710.00 # - ). We were approved in -/-/- for the permanent mod as we only have - income. The final papers were signed notarized and sent back to -. -/-/- the loan went to a new servicer SETERUS ( # - ). Since then I have - documented calls since - trying to straighten out the modification with SETERUS, they are stating my payment is $1000.00 which was before the modification. We have faxed, emailed and uploaded the documents to them - times, out of the - calls half of the representatives ... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - About 2 years ago I became -. In -/-/- I had to have a -. My wife struggled to keep up with the mortgage and did so until - 2014 when we started to fall behind. By - we were about $4000.00 behind and foreclosure was started on -. I was awarded - in - and received back pay in -. When we contacted Seterus we were told that it would cost us over $11000.00 to stop foreclosure and make everything fine. After speaking to a few attorneys we agreed to pay them. They told us that the $11000.00 would make us current including - mortgage and would cover all legal fee... |
Seterus Mortgage loan modification,collection,foreclosure November 27, 2015 - I started this process back in the beginning of this year. I was approved for a modification and trial plan back in the beginning of the year. The documents were originally sent to the wrong location so when I receive them I called and spoke to Seterus to make sure the modification trial was still valid. I spoke to a representative who assured me she had spoken to underwriting and approved the trial plan to be active. Following that conversation, I made all - of the trial plan payments as agreed and received confirmation numbers from each of the live representatives who took the respective ... |
Seterus Mortgage loan servicing, payments, escrow account November 25, 2015 - Seterus will not send me copies of my statement from the month of - 2015 thru - 2015. Their excuse is that I was automatically enrolled ( without consent or notification ) in a program which called for me to use coupons ( which I never received ) to make my mortgage loan payments. I was told on - -, 2015 the statements from - thru - 2015 would be mailed to my address. It was also my understanding that I would have access to the statement online. - 2015 thru - 2015 are available online. - thru - 2015 are not available online. ... |
Seterus Mortgage loan modification,collection,foreclosure November 24, 2015 - We received a notice on -/-/- from Seterus, Inc indicating we were in default and owed $3200.00 to cure the default as of -/-/-. The -/-/- letter also indicated that Seterus, Inc had filed a Notice of Intent to Foreclose. The letter indicated no legal action would be filed for 45 days from -/-/-. I notified Sererus - - - - at - and by fax at -by phone, by fax and by mail that we would be able to pay the default amount in two installments in - and -. The amount needed to cure the default as of the -/-/- notice is $3200.00. I i... |
Seterus Mortgage application, originator, mortgage broker November 23, 2015 - Seterus lied regarding a short sale. We had an approved offer and they sold it at sheriff sale out from under us. They repeatedly told us that there was NO ACTIVE SHERIFF SALE. SALE WAS CANCELED, according to them. ... |
Seterus Mortgage application, originator, mortgage broker November 21, 2015 - Our Loan has sold a few times, Now trying to do a loan mod we see that our loan is almost - grand Higher, and we have missed something in the process of Fees. Seterus, now Has our loan an can not explain what happened. We are now trying to take Part of what they deferred and put our loan back together. So many people got help, but we are stuck with a high interest rate, owning a home since 2006 upside down, willing to keep our loan/ home, but did recently file BK, Is there anyone who can help us get a good loan? and who tells us why our Home that we bought for -, ( top of the Market ) pu... |
Seterus Mortgage loan servicing, payments, escrow account November 21, 2015 - Seterus Inc services my mortgage which is owned by -. Over the last 7 months Seterus has initiated an escrow account in which they have tried to place flood insurance on my home even though my home is not in a flood zone. They have attempted to charge me for future property tax payments ... ..even though I pay my own taxes. After much haggling and extensive damage to my credit report ( Seterus absolutely crushed my credit rating because of my refusal to pay escrow ) I managed to get Seterus to take away out the flood insurance and taxes off my escrow account. Now they have decided to start ... |
Seterus Mortgage application, originator, mortgage broker November 20, 2015 - Currently we have a mortgage with a mortgage company called Seterus. We have already set up a login information for the electronic transfer of information. All our information is current and update including phone numbers. Apparently this bank made a change in our monthly mortgage payment in the month of -, 2015 without notifying us about the change. We made our regular monthly mortgage payment for the month of - according to our payment schedule being unaware of any changes in the amount. Finally only few weeks ago we got a - letter about the change in the amount after this bank had ... |
Seterus Mortgage loan servicing, payments, escrow account November 20, 2015 - Seterus Inc.took $5000.00 out of my checking account without my permission. This occurred on - - 2015. ... |
Seterus Mortgage loan servicing, payments, escrow account November 19, 2015 - -/-/2015, my mortgage was transferred from - - to Seterus , Inc . I set up automatic bill pay with Seterus, the first payment was set to auto-draft on - -. They payment never went through ( I was checking my own - - bank account ). The loan was due by -/-/-, so on - I got onto the Seterus website and paid it manually ( not via auto-pay ) so as not to be late on my mortgage payment. Two days after I manually paid the mortgage online, now on -/-/15... 4 days after the payment was SUPPOSED to have gone through, Seterus withdrew my mortgage payment. This double-pa... |
Seterus Mortgage application, originator, mortgage broker November 18, 2015 - I am trying to refinance my home and it is eligible as a - refinance. The existing mortgage has mortgage insurance. So, the new harp refinance must carry the existing MI. The Existing MI company is - and they are no longer in business and they have indicated the policy has been canceled 1 month after my loan was originated. When I call my servicers they transfer me around for hours with out providing me any answers to whom the current MI provider is so that I can complete my refinance. My current servicer is Seterus. ... |
Seterus Mortgage loan servicing, payments, escrow account November 15, 2015 - My loan transferred to a new servicing company called Seterus, from - in - 2015. -, which my total payment including escrow of homeowners and flood insurance, exempt of taxes was $760.00, advised us in a letter the service was transferring, but no account information was provided, so I called the new company to be informed that I would have to wait to receive a welcome letter with the account information. In -/-/- I received a hardship modification package from the new servicer, but no welcome package, so I contacted them to be told that they were still setting up the new loans... |
Seterus Mortgage loan servicing, payments, escrow account November 14, 2015 - BELOW IS AN ABSTRACT OF LETTER WRITTEN TO SETERUS, INC on -/-/2015 : My loan, formally with Bank -, is currently being serviced by Seterus - Inc., effective - -, 2015. After the loan was transferred ( around mid-/-/- ), I called in to get my loan balance and the general status of the loan. I was then told that the principal balance was $360000.00, however ; according to the " - - '' script, my loan balance was $370000.00. That peaked my curiosity because the loan modification documents I have indicate that my new loan balance, as of -/-/- 2015, was $3600... |
Seterus Mortgage loan servicing, payments, escrow account November 13, 2015 - Our mortgage was sold to Seterus Inc . Shortly before we filed Chapter - Bankruptcy. From the time it was sold, we have had a very difficult time getting any information regarding our loan. Immediately upon filing Chapter - -/-/-, our - sent over authorization ( as requested by Seterus Inc. ) so they could speak to us regarding our account. It has been over 4 years and our Lawyer 's office has sent the required paperwork for them to discuss our account and send us the necessary documents so that we can continue making payments on our account numerous times. It has been sent to th... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - -/-/2015 I closed on the sale of my home. The property was previously in a foreclosure proceeding, therefore my attorneys contacted the bank 's attorneys - to obtain a payoff amount. A payoff letter was sent to my attorney -/-/2015. This payoff figure was confirmed by the title closer on the day of closing. Approximately three weeks after the closing, I contacted the new owners of the property to determine if any mail was still being sent to my old address. Inspection of the mail I received resulted in my locating a letter sent by regular mail from Seterus ( the debt collector process... |
Seterus Mortgage loan modification,collection,foreclosure November 12, 2015 - There has been no response from Seterus since -/-/- - -. to my answer concerning missing documents. I officially began this journey for a loan modification -/-/-, that is - months ago. -, -, and now Seterus have followed the same script that must have been developed by -. Lost documents, bogus loan modification offers, numerous requests for new loan modification applications ( - by Seterus in 10 months ), input of incorrect figures to produce negative NPV statements, just to name a few, the list is extensive. I have - large - ring binders with document... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I applied for a business transaction with a company, and was told by the company that my mortgage company had reported me as making a late payment for the month of - 2015. I informed this company that its impossible for my - payment to be late, because my mortgage company had taken payments from my bank account ( they made it mandatory ) for the first three months ( 3 ) of a modification that I had done with them. these payments had started in - 2015. The company informed me that they could not go further with my application, because of the late payment that was evidenced on my credit... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I have a mortgage with Seterus inc. that has been modified about 5 years ago. Seterus inc. has worked with me when I needed the most and I truly appreciate it, but they had become my worst nightmare after they started making various mistakes in handling my mortgage correctly and effective. They first made a mistake in applying money to my escrow, they raised my payment saying I did n't have enough money in the escrow account to cover insurance and taxes. I found that odd, cause I new how much I had to pay a month to take care of that and they were charging me a lot of time and money. After... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Seterus, Inc filed a false report with the - major credit bureaus indicating that my - 2015 mortgage was late when in fact they received the total loan payoff on - -, 2015. It should be noted that late fees are not assessed until the - of each as per the terms and conditions of our contract. I am unable to secure a mortgage for my new home because of their actions. ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - I have a mortgage with Seterus Company, - - - -, - -, -, OR -. I have an automatic payment process through - - - that pays them on the - of each month for the upcoming month. In - 2015, I mailed in a $20000.00 check and wrote apply to principal - places on the check as well as a letter stating the same. Seterus applied the check to - future payments and applied only a portion of the check to overpayment. After numerous phone calls, emails and a letter from the Attorney General of Arizona my $20000.00 was applied to principal. Immediately after, ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Back in - of this year, Seterus - opted me into a coupon program and stopped providing me with online statements. I had been paying on their website at the time and was retrieving my statements online. I did not ask to be opted into the " coupon '' program. I called in - to have this resolved and was told that they were sorry. Then they opted me out of the coupon program and said I should be able to view my statements online. Subsequently I stopped receiving statements of any kind. I no longer received the paper statements by mail and was still unable to view statements online. On -... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - We are writing you regarding our mortgage that we previously held with Seterus. This property was sold on - -, 2015 and was paid in full on - -, 2015. We are trying to get our escrow balance of $3600.00. We have made several calls to the customer service department and have gotten very poor customer service and inconsistent information. Below is a summary of our communication with Seterus. At closing, we were told that we would receive our escrow balance within 30 days of closing. We called Seterus on - -, 2015 because we had n't received the escrow balance. We spoke wit... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - My reason for reaching out to you is in hopes that someone can possible help our situation. Our client has been paying a trial period in a timely matter to your client beginning - -. The approval required for - trial payments in which she did, and has continued to do so for 5 months now. Seterus advised us after the - payment that the file was being reviewed and that the final modification documents should be generated and set out before the end of the month ; this was in -. For 2 long ongoing months we have been trying to retain these final modification documents which we know ... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - Seterus told me if I paid an amount by a due date then my house would be out of foreclosure. I did & they kept invoicing me for " more $ ''. On three occasions ( -/-/-, -/-/-, -/-/- ) their customer service employees told me to disregard the amount on the invoice as it takes their legal team several months to balance out. They confirmed that the money was n't owed. Today I learned that they filed foreclosure on me AGAIN for those legal fees from the - foreclosure. WARNING!!!!! Seterus Customer Service Team is stearing you into foreclosure with their statements. ... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - Hello, Setursus mortgage lender took over my mortgage from - - - and we have had problems with our payments going up because of our insurance, we purchased our own insurance where we have our car insurance, seturus was contacted from our agent and was told we will not be paying our insurance through them that it will be bank drafted through our personal banking account because my insurance agent and I had already had this taken care of, they were faxed the declaration by my agent and I also faxed it myself just to insure they received it. Seturus writes a check to my insurance company... |
Seterus Mortgage loan modification,collection,foreclosure November 4, 2015 - This letter was sent to mortgage company Seterus INC. Now my house is in foreclosure, and they wo n't talk to me, since loan is in my ex-husbands name. I have made every payment since being awarded the house last - -. This letter I am attaching will explain more. Seterus , Inc . -Re : Loan # ---/-/-To Whom it may concern : I am writing to request information on my home ; at property address - This is my house. It was my child hood home I inherited in - from my deceased parents. When my ex-husband and I refinanced this property with your company, we used only his... |
Seterus Mortgage loan servicing, payments, escrow account November 3, 2015 - I received a letter from our Mortgage lender ( Seterus Inc. ) on - -, 2015. The letter states that " an escrow refund in the amount of $650.00 has been requested and will be sent to you under separate cover once processed ''. To date, I have not received this refund. I have called - times and each time I am asked to call back. ... |
Seterus Mortgage loan servicing, payments, escrow account November 2, 2015 - I was sent a letter of escrow shortage from the servicer Seterus, Inc. formy mortgage and paid it so that the new payment would not increase toomuch. Seterus has yet to properly apply the $590.00 payment and for thelast - months the statements that have been issued still shows anincorrect payment due amount. I 've tried calling Seterus, Inc. severaltimes to no avail. I was told that by - the statement shouldshow correct amount due, but when I went online to make payment today, it isstill incorrect. They are also adding a $5.00 processing fee that is paid when Imake my mortgage paymen... |
Seterus Mortgage loan modification,collection,foreclosure November 2, 2015 - -/-/- I did a modification with Seterus. I had the document mailed to me and it required to be signed and notarized. I took the modification document to my bank and had it notarized and mailed it back to Seterus. I then received a letter stating that my modification was denied. I called Seterus and spoke with a representative who told me everything was alright, I just had to go through the 3 payments try outs. I confirmed the amount of the payments since the documents were conflicting. One stated $1400.00 and the other $ -.The representative told me my monthly payment was $1400.00 ... |
Seterus Mortgage loan modification,collection,foreclosure October 31, 2015 - We had a home for 15 years in - -, NJ and my husband lost his job in - of -. We tried to sell the property in short sale, but - denied - separate short sale offers. We went into a backdated foreclosure in - of - and had moved out of the house at that time. - then got caught up in the robo-signing mess and our foreclosure was put on hold. In -, we were told that the - forgiveness act was expiring and we should file for bankruptcy against the house due to it still being in our name and again in active foreclosure. The home was discharged in - -. Our loan ha... |
Seterus Mortgage loan servicing, payments, escrow account October 30, 2015 - Last year I contacted Sterus, Inc. about my inability to contact them with regard to my mortgage modification I have with them, I was not receiving documentation and was unable to send communication or speak with key departments, such as escrow or insurance. After about three months of this last year, the communication was fixed and I did receive my documents and the link on my account with this company seemed to be corrected. In -, 2015, I contacted customer service to discuss my insurance which is included in my payments, actually thinking I was speaking to Seterus, Inc., but in fact was... |
Seterus Debt collection taking/threatening an illegal action seized/attempted to seize property October 30, 2015 - I received a Notice to Foreclose on court house step for - -, -. The notice is dated - -, - from - - - -. On - -, I sent a Dispute for the Foreclosure Notice requesting - - - - to identity who they are, such as a holder in due course, a creditor, etc., and who authorized or gave them the authority to foreclosure along with a list of other questions I needed answered. - - - is a - party debt collector and do n't have standing to foreclose. I asked for payoff information as well. On - -, -, I received a copy of the security dee... |
Seterus Mortgage loan servicing, payments, escrow account October 29, 2015 - My aging veteran father is in the early stages of dementia and unable to handle his finances. We discovered this upon learning that several of his monthly financial obligations ( Mortgage, Utilities, life insurance premiums, etc. ) were in arrears. Through my already established power of attorney, I contacted all his vendors, began to manage his finances and have brought all his accounts current. All of his vendors received and acknowledged my power of attorney, thus allowing me to establish online access to manage his accounts. The - exception is Seterus Mortgage. While they have received ... |