Seterus Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

My mortgage services seterus made a mistake with my county tax escrow account. I received the letter saying my regular payment was gona go from - to - in -. I immediately called and corrected there county tax info they did another escrow analysis. the new payment actually was now - for -.. They refuse to change my payment and say if you do n't pay the amount they will foreclose.

Seterus customer in Arizona
Oct 24, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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How Seterus handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusLoan servicing, payments, escrow account0.5%87.9%3.6%0.7%0.5%3.2%3.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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