Seterus Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Washington

There has been no response from Seterus since -/-/- - -. to my answer concerning missing documents. I officially began this journey for a loan modification -/-/-, that is - months ago. -, -, and now Seterus have followed the same script that must have been developed by -. Lost documents, bogus loan modification offers, numerous requests for new loan modification applications ( - by Seterus in 10 months ), input of incorrect figures to produce negative NPV statements, just to name a few, the list is extensive. I have - large - ring binders with documented behaviors. It is apparent that they have no fear of the behaviors listed in the enclosed document dated-/-/- posted by CFPD.


to resolve the continued bad behavior towards borrowers asking for loan modifications. I have enclosed a NPV statement in accordance Modification Program Guidelines also I am uploading the latest set of documents sent by mail to Seterus for your consideration. Request for loan modification documents dated -/-/-Seterus denial documents dated -/-/- received my me -/-/-Letter from me disputing their denialAll documents listed below are available thru - search. -/-/-CFPB Rules Establish Strong Protections for Homeowners Facing ForeclosureNew Rules Prevent Servicer Surprises and Runarounds for Mortgage Borrowers1 - EMERGENCY ECONOMIC STABILIZATION ACT OF -/-/-2 - FINANCIAL AGENCY AGREEMENT for a HOME OWNERSHIP PRESERVATION PROGRAM under the EMERGENCY ECONOMIC STABILIZATION ACT OF -/-/- with Fannie Mae entered into with Dept. ofTreasury, -/-/-. 3 - Home Affordable Modification Program Guidelines issued -/-/- byDept. of Treasury. Pay particular attention to the portions as it relates to NPV, pages - and -, also Net Present Value Model Parameters on page -. 4 - Copy of NPV evaluation results derived from data extracted from loan modification denial on -/-/- by - -. - pagesSincerely, - -

Seterus customer in Washington
Nov 12, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusLoan modification,collection,foreclosure0.1%91.0%1.0%0.9%3.8%3.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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