Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I was sent a letter of escrow shortage from the servicer Seterus, Inc. formy mortgage and paid it so that the new payment would not increase toomuch. Seterus has yet to properly apply the $590.00 payment and for thelast - months the statements that have been issued still shows anincorrect payment due amount. I 've tried calling Seterus, Inc. severaltimes to no avail. I was told that by - the statement shouldshow correct amount due, but when I went online to make payment today, it isstill incorrect. They are also adding a $5.00 processing fee that is paid when Imake my mortgage payment into a suspense account. I do n't under-stand why the $5.00 fee should show on my statements at all because theamount is paid to - - for processing - a totally separatecompany of Seterus.