Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I am writing this regarding my mortgage servicing company Seterus, Account # -. The phone # is -. -/-/- I received an escrow statement from Seterus the statement indicated that my mortgage payment of $850.00 was increasing to $1000.00 due to the fact that the escrow was $1200.00 short and that my town taxes had gone from $1900.00 to $3600.00. I contacted Seterus and told them that my taxes were the same as they have always been and there was no increase. Then asked why they were billing me $3600.00 for town taxes. They instructed me to call their escrow company - at -. Upon contacting them I told them about the mistake in the town taxes and that the reason why the town levied them for $3600.00 was because Seterus failed to pay the school taxes of $1500.00 for the year -/-/-. The town - then added that figure to the town taxes of $1900.00. They also included interest of $170.00 which they are holding me liable for. - indicated to me that they would run a new analysis and correct the situation within 10 business days from -/-/- I then proceeded to contact Seterus -/-/- and they said


interest on the $1500.00 from the school taxes that they failed to pay -/-/-. The money was escrowed and still is being escrowed I was informed by Seterus that if I did not make the - payment of $1000.00 it would go against my credit report and that if I paid less than the $1000.00 they would not apply the payment and I would still be held responsible for the full amount making me late on my mortgage. This is totally unacceptable I am being charged $250.00 more per month on a mistake they made by not paying the taxes -/-/- and my normal mortgage payment of $850.00 is no longer valid. My town taxes consist of $1900.00 insurance of $530.00 and school taxes of $1500.00 for a total of $4000.00 instead they are escrowing $5800.00 a $1700.00 which is the school taxes plus the interest that they did not pay for -/-/- which they are penalizing me for. Please help us in this matter for Seterus and - have given us nothing but a song and a dance and are illegally collecting money that they do not have coming. Thank you for your time. Sincerely - - and - - - -, NY - # - # - # -