Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

It has now been more than a year that I have no information on my mortgage account. Seterus has systematically refused to send me any information on my mortgage account for more than a year now. They have also shut me off any online access. I spoke with them at least 3 times in the past year. They responded that they needed to receive a " reaffirmation of debt '' from my ( bankruptcy ) lawyer. Even though my mortgage was never part of the bankruptcy, my lawyer still faxed them a Revocation of Legal Representation letter -/-/-. This did not change anything. I am still barred from my account. I am not even sure how much I am supposed to pay monthly. Since -/-/- I am paying $540.00. Is that still the monthly payment 2 years later? I do not know. Twice, I spoke with Seterus Customer Service, the last time -/-/-. They promised me access to my account online, but it turned out to be a lie. I then filed a complaint with the -. They responded they had contacted my lawyer but it was another lie.