Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

We have - mortgage accounts with the same company which misapplied the payment for - account to the other making the payment late. When we ask for a correction - payments was put into an expense account, not crediting either account making the payments late and reporting it to the credit bureau. - account we 've had for 11 years and the other for 9 years and have never been late on either -. The problem started back in - and have not been totally corrected as of this month and it 's now -. We are still receiving calls from them stating that our payments are late although they have received payment and the checks have been cleared. How do we stop the harassment and get our credit back to the way it was?