Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

Since the inception of my loan -/-/- with - and - - I have never had an Escrow account and I have always paid my homeowners insurance and property taxes. Just to give a little background ; I had a mortgage with - since -/-/-, effective -/-/- the mortgage was serviced by - - - -, with no issues with the transitioning of the loan, my monthly payments of $380.00 was due on or before the - of the month without receiving additional service charges. During -/-/-, I was informed that Seterus will be servicing my mortgage loan starting in -/-/-. Unfortunately, since Seterus has taken over the loan, the transition has been a nightmare for me. The proper documentation ( statement of account with loan account details ) was never received. The Notice of Servicing Transfer and Welcome letter was not received, hence I was not given the proper information as to where to send my monthly mortgage payments of $380.00.


I was delinquent. I informed the representative ( - ) that I was not made aware of where to send my payments, or the transfer loan amount. I further stated that I have the funds in my checking account, and the funds were transfer on - -, -, in the amount of $770.00 to Seterus, which represented -/-/- and -/-/- mortgage payment. I was charge late fees from Seterus, not due to my error but theirs for not sending out the proper documentation for me to pay my mortgage ( on recorded line, a representative stated that I was not mailed out any letters ). On - -, - I received a Escrow Account Statement for my loan, which stated that I will be paying $660.00, I contacted Seterus and made them aware verbally that I am responsible for my property taxes and insurance. I was informed to send fax a letter stating those facts. I did on - -, - and again on - -, -, the representative further stated for me to continue to make my monthly payments of $380.00. I have made my monthly mortgage payments of $380.00 and Seterus is not apply my payments and has put me in default. My credit report has been hindered, Seterus is stating that I am 31 days past due, I have spent hours on the phone with their representative stating that they are going to apply the fund properly. I have be threaten with foreclosure. Seterus needs to be evaluated with their business practices. I have lived in my house for 15 years and had no issues until Seterus has taken over my loan servicing mortgage.