Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I have a mortgage with Seterus, Inc. - payments due on the - of each month. In - 2015 I began paying a few days before the - of the month. I paid the - bill on -, the - bill on -, and the - bill on -. However, part of the payment made on - was applied toward fees and the remainder toward the principle and I was not credited for a mortgage payment. When I paid the - bill on - it was credited toward the - bill, even though I had paid the - bill on -, and I was charged a late fee. I did not notice this until I went to pay the - bill on - and saw that I still had an outstanding payment for -, although I had paid this bill on -. As such, I reviewed my statements and determined that the payment made on - was not credited as a payment, resulting in my payments now showing as late, rather than on time. I first contacted the company on - ( the next business day after I noticed the discrepancy ). Initially, they were unwilling to make the adjustment


waited to check until - when I was making my next payment for the payment due on - and noticed that the issue had still not been resolved. I contacted the company again, and they determined that the problem was that they had credited a partial payment entirely toward principle rather than crediting the payment as a mortgage payment and they had put the remainder toward fees. I was again assured that the issue would be corrected and I was informed that part of the problem was that I was paying early and that I should wait until the - of the month to pay. I was also advised not to pay the mortgage for - until -. On - - I received my next statement in the mail that now said I owed 2 months worth of mortgage and I was charged a late fee for - even though I had made the - payment on -. I went online to check the status since the paper statements are sometimes outdated and found that the online account reflected the same thing. I called the company again and was informed that there was a request to make the correction that was still pending. The rep stated she would check my account the next day to see if the correction had been made and that if it had still not gone through, she would correct it herself and call me the following morning. She never called. On - -, I again called the company and explained the entire situation. After speaking to a manager, who told me this was my fault for making partial payments ( I never made any partial payments ), she informed me she would fix the account, reverse the late fees and correctly credit my account but that I would owe an extra $76.00 on my next payment because according to her calculations, that 's how much extra I owed for paying my bill incorrectly. I was incredibly frustrated but just gave up and agreed to pay the extra $76.00 just to have this situation corrected. She also told me to wait and give the corrections a few days to go through and them make the - payment. I went in today ( -/-/15 ) to make the payment and found that nothing has been corrected and in addition, they have reported my account as " late '' on my credit report. So, as a result of me paying my mortgage early, I have been charged late fees, my payments have been incorrectly applied to make it look like my account is a month behind, and rather than getting a break in interest, their accounting system has set it up so that I now owe a full extra payment. Statements are attached - the statement dated - -, 2015 is where the discrepancies start ( -_2015_Seterus_Statement ).