Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Seterus sent me a letter stating that I am eligible for a $5000.00 incentive in coordination with my Home Affordable Modification ( HAMP ). Their letter states, 'this new benefit of $5000.00, which will be applied to your unpaid principal balance after the sixth anniversary date of your first trial period payment due date ' ( which for me -/-/- so I should be receiving the benefit six years later, -/-/- ). But when I called Seterus, they said that they are changing the date to when the loan was transferred to Seterus instead. Which would mean I would have to wait another year. First of all, what they are saying is not in accordance with the letter THEY sent me. Secondly, the sentence that I quoted from their letter is also stated on various websites of the Federal Government ( of which I have referenced at the bottom of this complaint ). So by changing the dates to match their own interests, they are not just breaking their own pledge, but also that of the Federal government. Effective -/-/-, borrowers who remain in good standing in accordance with Guide Chapter -, Home Affordable Modification Program, and who have submitted the appropriate Dodd-Frank Certification form or Guide Form -, Real Estate Fraud Certification, may be eligible to receive a HAMP Year Six " Pay for Performance '' incentive. This incentive, which is in the form of a one-time, lump sum principle reduction of $5000.00, is payable the month after the sixth anniversary of the HAMP Trial Period Effective Date.