Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I had my mortgage with - - -. In -/-/-, - - - sold my mortgage to Seterus. I had no prior notification from Seterus about my loan is being transferred. I ca n't make my -/-/- payment on the due date because I have no information where to make my payments. I wanted to verify my ending balance with - - - but all of my prior information, including my prior monthly statements are all gone. I was finally able to sign up an online account with Seterus and got a copy of my initial statement. But there is no way I can verify the beginning balances with Seterus are correct. And I realize that they had charged me $250.00 legal fee to my account. I dont believe its fair for me to pay for any legal expenses on sales transactions between - - - and Seterus. When I called Seterus to complaint, they refuse to refund this $250.00 legal fee. Instead they gave me a PO box address and told me to write a letter to that address. This is completely unacceptable.