Seterus Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

I am trying to refinance my home and it is eligible as a - refinance. The existing mortgage has mortgage insurance. So, the new harp refinance must carry the existing MI. The Existing MI company is - and they are no longer in business and they have indicated the policy has been canceled 1 month after my loan was originated. When I call my servicers they transfer me around for hours with out providing me any answers to whom the current MI provider is so that I can complete my refinance. My current servicer is Seterus.

Seterus customer in Arizona
Nov 18, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
In progress

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How Seterus handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201212/20121/20132/20135/20136/20137/20139/201311/20132/20145/20146/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusApplication, originator, mortgage broker1.6%73.8%3.3%9.8%11.5%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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