Seterus Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Michigan
From a letter to you on - -, 2015, stating that I was waiting on a loan modification and was three months behind on my mortgage. The - - - will pay these payments. I faxed paper work to Seterus, Inc., on - -, 2015. They gave me an email confirmation but it has been 25 days and this paper work has not been returned to me. Once I brought CFPB in to make an inquiry I felt this company would try to mess me around. The last time I talked with Seterus on the phone they wanted me to comment on a bank statement I sent to them some time ago. They asked for a bank statement and - Awards letter. They did not state that I should comment on any of the documents sent to them.
Seterus customer in Michigan
Oct 25, 2015
* Source: CFPB Complaint Database
Seterus response to complaint:
Closed with explanation
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