Seterus Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Georgia

In attempt to take advantage of HARP i 've been attempting to get my home refinanced. My existing mortage holder ( Seterus ) has done everything to put up obstacles to prevent me from doing such. The latest is for my Loan Payoff, submitted my first request through my new mortgage provider ( - ) on -/-/2015 and we still have not received the payoff that we requested and at least 3 other attempts have been made for figures. My closing was set for Friday, - -, 2015.

Seterus customer in Georgia
Oct 14, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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How Seterus handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201212/20121/20132/20135/20136/20137/20139/201311/20132/20145/20146/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusApplication, originator, mortgage broker1.6%73.8%3.3%9.8%11.5%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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