Seterus Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Seterus will not send us paper statements, they falsely put out loan in their bankruptcy department when the loan ( sold from - after being bought from - ) was *never* part of the bankruptcy. We have been trying for months to get paper statements or at least view them online ever since the loan was sold over a year ago. This is insanity.

Seterus customer in California
Dec 12, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

Consumer disputes how Seterus handled their complaint

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How Seterus handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusLoan servicing, payments, escrow account0.5%87.9%3.6%0.7%0.5%3.2%3.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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