Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

-/-/2015, my mortgage was transferred from - - to Seterus , Inc . I set up automatic bill pay with Seterus, the first payment was set to auto-draft on - -. They payment never went through ( I was checking my own - - bank account ). The loan was due by -/-/-, so on - I got onto the Seterus website and paid it manually ( not via auto-pay ) so as not to be late on my mortgage payment. Two days after I manually paid the mortgage online, now on -/-/15... 4 days after the payment was SUPPOSED to have gone through, Seterus withdrew my mortgage payment. This double-payment resulted in me over-drafting my account, which resulted in further fees from my own bank, and I now have no money until the end of the month. Seterus has no listed phone number or email address to contact them to get the issue resolved. Issues must be resolved via fax or via mail ( actual mail, not e-mail ). I have faxed them, but it has now been almost 24 hours and I have had no response, and no way to contact them. I am now unable to pay all of my other bills and will certainly incur late charges on those bills as well.