Review and analysis of over 397 Other Bank Product/Service complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 397 official complaints related to Other bank product/service. Out of the 397 consumer complaints against U.S. Bancorp, 22% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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U.S. Bancorp Bank account or service account opening, closing, or management April 3, 2017 - I had come to a settlement with US bank and after not receiving anything in the mail/email after that, I get a collections letter from collctns agency I had money problems and my account was past due. I contacted them because I was going to do contact a credit consulting company or file bankruptcy but decided to contact them. We agreed to a settlement and thought that everything was closed because I did not receive any kid on mail or email notifying me of the situation. Then, at the beginning of this year a get a letter from an agency stating that my account was in collections for the amount o... |
U.S. Bancorp Bank account or service using a debit or atm card March 31, 2017 - i went to use the atm whn i put it in it took it so whn the store open at - i walked in waited in line whn it was my turn itold them what happen an if ican talk to the manager thy said no an was rud ask them who can i talk to to get it back said thy dont no an the atm not part off the branch i called - i called ssi office thy said whn it getts serived they give the card to the branch the us bank works just makin fun of me tht just becouse im - didnt let me use the phone an kicked me out the cops came let them no whatb happed told me to file a repot think if they did this to me how man... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - elan financial made an unauthorized credit inquiry to my - credit file... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - US BANK made an unauthorized credit inquiry to my - credit file... |
U.S. Bancorp Bank account or service using a debit or atm card March 20, 2017 - I received a call stating my debit card had been locked and the automated call requested my card #, expiration date and # on the back. Half way through the call I realized it was not US Banks normal call when a card is locked and that I was being scammed. I immediately called US Bank and had my card shut off and ordered a new one. I was surprised this morning ( 3 days later ) that the number is still working and the recording says it is the " 24 hour security line '' and asks for the information. I want to pass the phone number along so some one can shut it down. I only answered the call becau... |
U.S. Bancorp Bank account or service using a debit or atm card March 16, 2017 - I was given a Visa debit card as a - gift by my employees. When I attempted to use the card I learned that it had a zero balance. Following a little more investigation I learned that several transactions had been made using the card number and had exhausted the cash value. I called - at - but could not talk to a person. I left my phone number with a request for a phone call I received nothing. A few days later I called again but was still unable to speak with anyone so I faxed all the information to - at - on - -, 2017. I was assigned - case numbers - and - via a ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money March 8, 2017 - I am trying to make a payment to US Bank. There is no way to reach them. Online does n't work ; they no longer answer their hone at the branch. They offer no way to make payment. If I mail it, it takes up to 10 or 11 days to get there. HELP!!!... |
U.S. Bancorp Bank account or service account opening, closing, or management March 3, 2017 - US Bank : -/-/17 : Trying to make a payment in my fraudelent accounts and being rerouted from - department to another. Making my account even more debt, and no resolution and no result. Not liable to this accounts : Reserve Line - and Credit Card ending in - with adding late fees and interest charges and cash advances when not making purchases, making payments and not responding to my requests & disputes & messages and only rerouting, and blaming - department to another. Thanks.... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 24, 2017 - On -/-/2017 the US Bank branch manager, - -, refused me service. Although she claimed it was for not presenting valid identification, in reality it was because of my general appearance which she automatically interpreted as " homeless '' - street clothes and a book bag. Evidently, " her '' bank automatically refuses services to anyone who appears or fits the description as " homeless ''. - did n't know and did n't care that I 'm a - who works to pay her own bills for her own apartment. She probably does not care that I will neither recommend nor refer any of my friends to the ... |
U.S. Bancorp Bank account or service account opening, closing, or management February 22, 2017 - Our daughter worked for U. S. Bank Home Mortgage in -, MN. She passed away unexpectedly on -/-/2016. We, her parents, were beneficiaries of her - savings plan. We have collected the proceeds from that account. We have since received a - which shows there is income tax due on a distribution of - of dollars, which was supposedly used to pay off a loan against this account. We have no knowledge of this loan or payment. We have been trying for weeks to get an annual statement of this account which shows us the dates of loan and payment, how the request for a loan was made, to whom th... |
U.S. Bancorp Bank account or service account opening, closing, or management February 22, 2017 - On -/-/17 I called the credit card help line to inquire why I had received a credit card I did not ask for. I was greeted by an automated response telling my all agents were busy. 8 minutes later my call was answered. The agent began speaking before the connection was complete so I got a monotone garble and 'what is your account number '. No hello. No how can I help you. No my name is. Just robotic 'what is your account number '? Mind you it 's already been types in. Before I waited the 8 minutes. I gave the number. This person was not happy at her job. And I was not happy to have w... |
U.S. Bancorp Bank account or service making/receiving payments, sending money February 21, 2017 - I applied for auto loan with US Bank and they relied on - Credit report to denie me credit. I requested a copy of my credit report from - refused to give it to me.... |
U.S. Bancorp Bank account or service deposits and withdrawals February 19, 2017 - I have an Equity line of credit with US Bank. The total of the loan was $55000.00. I unfortunately was scammed by a guy I met on -. He told me his name was - -. He suckered me into giving him my Equity Line of credit information. He paid it off and then all of a sudden it was back up to the max. I received a letter from the bank asking me if I wanted to raise my limit and never sent the letter back. Yes it was my fault that I gave this scammer my info but I never gave the bank the authorization to raise my line of credit. I was a victim of a scam. I did n't find out about this until... |
U.S. Bancorp Bank account or service deposits and withdrawals February 14, 2017 - On -/-/2017, - - of - ( VENDOR ) - - - - or - - ) - issued a credit card credit to my - Mastercard account using credit card processor : Elavon Inc. - - -, - - - GA - USA https : //www.elavon.com- I believe that Elavon Inc. is holding these funds for an unreasonable period of time in order to earn interest on them and profit from them while denying access to them to me. I also believe that if this practice is taking place with all transactions it handles, that the profit generated and the corresponding damages suffered by the affe... |
U.S. Bancorp Bank account or service deposits and withdrawals February 6, 2017 - I was receiving unemployment benefits via US Bank -. On - -, I noticed a fraudulent charge of $280.00 from a place I 'd never used. I reported it that day and was told that I would receive a form to fill out. 10 days later, I called because I had n't received the form. They sent another, which I received and sent back to them right away. On - -, I called to check the status of my funds being returned and - at - said they had n't received my form. I asked her how can I mail it so that I have a receipt next time and she said I could not. I spoke to her supervisor, - -... |
U.S. Bancorp Bank account or service account opening, closing, or management February 1, 2017 - My wife and I applied for a Home Equity Line of Credit ( HELOC ) with US Bank on -/-/-. We used US Bank 's online service. We received an online response approx. -/-/- with a welcome letter from - - from US Bank. The letter explained the process and required documents. Letter stated that - would also be a contact for our loan. From approx. -/-/- - -/-/- we supplied req. documents to US Bank through their online platform and through email. Rec. information the HELOC was in the process on approval around -/-/-. Never heard from US Bank for approx. 25 days. Email... |
U.S. Bancorp Bank account or service account opening, closing, or management January 26, 2017 - I applied for a used auto loan through usbank.com. The automobile I was looking to take a small loan on ( ~ $6000.00 - ) was a 10 year old vehicle with 140,000 miles on it. After I completed an application and my credit was pulled, a representative from USBank called me, and told me there was no chance I was going to be approved, not because my ( outstanding ) credit was bad, but because they have an internal policy at USBank that they can not loan on vehicles of a certain age or mileage. I expressed my concern that they pulled my credit, something that will affect my credit score for... |
U.S. Bancorp Bank account or service account opening, closing, or management January 18, 2017 - I have a mortgage account with US Bank at a fix rate of 4.25 %, monthly payment of $1300.00 includes principle, interest and escrow. I bought my house in 2001. Until recently, my mortgage monthly payment has increased to $1300.00. KEEP IN MIND THAT THIS IS A FI- RATE. I called customer service and spoke to both the rep and the manager whom informed me that the increase of my monthly payment was due to an increase in my property tax, a difference of $220.00 ( $3000.00 - $2800.00 ). I had asked if I can send them a one time payment of the difference in the increase of my property tax b... |
U.S. Bancorp Bank account or service account opening, closing, or management January 14, 2017 - I bank with US Bank in -, KY. Sometime around late -/-/2016 I went through the teller line in the drive through as I had my - small children with me. I made a withdrawal and the teller at the window asked me if I 'd heard about their new credit card. I stated I had not and she proceeded to give me some information and a - page piece of information on the card. She asked me if she could send me some information about the credit card and I said sure. She confirmed my mailing address, which I advised was correct and I went about my way. Approximately - weeks later I received a lette... |
U.S. Bancorp Bank account or service account opening, closing, or management January 10, 2017 - On - -, 2016, my wife and I went to the US Bank at - - - in - -, Colorado to open a business checking account. While there we listened to another individual open a business checking account as well. The bank representative was - -. It was initially concerning to hear that the accounts were processed and opened in the commmunity area of the bank where personal information, credit disclosures, and monetary amounts were discussed. When - - assisted us, we made it clear we did n't want our personal information openly discussed in this forum. - - apologized, ... |
U.S. Bancorp Bank account or service using a debit or atm card December 30, 2016 - On -/-/2016 I used my US Bank ATM card to withdraw $400.00 twice from a non-US Bank ATM machine located only 1.5 blocks from the US Bank branch in -, -, where I have been banking since -/-/2016. My - US Bank monthly statement showed that I had withdrawn $400.00 twice on Friday - and again $400.00 twice on Monday -/-/-. - at the US Bank looked at the ATM receipts and explained to me the process of contesting the additional withdrawals. On -/-/- my account was credited with the $400.00 twice. However, in late - I received two identical and separate letter... |
U.S. Bancorp Bank account or service problems caused by my funds being low December 22, 2016 - I received a letter from a stranger stating that US Bank sent a letter to him that was meant for me. Being a bank they know how important it is to protect an individual 's account and being a recent victim of identity theft this really alarming. Please find that I 've enclosed all necessary documents so you can see how careless this company is. No wonder someone who stole my identity was able to open an account in my name with this bank.... |
U.S. Bancorp Bank account or service account opening, closing, or management December 15, 2016 - I hired a usbank mortgage banker to give us a mortgage for a house we bought in - California. Our mortgage banker recommended that we apply for a HELOC and use it to complete our down payment for our house. We told him for a period of - months that we do not need it and we would be okay just paying the balance before escrow closes. At the day of the closing, my mortgage banker told me to go and get a check for $29000.00 because the underwriter " goofed up '' and the HELOC will only be availbale After escrow is done. Even thought we did not really want the HELOC, we wanted to make sure... |
U.S. Bancorp Bank account or service making/receiving payments, sending money December 3, 2016 - Hello! My name is - - and U have a credit cash rewards card with US bank and I earned - $ rewards card on -/-/- and I never got it! Placed a multiple calls in -/-/-, then in -/-/- - hours on hold ... get transfers to differend departments and it seemed like nobody new what was going on. Finally got a call from supervisor 2 weeks ago and as per supervisor I would receive my replacement card within 7-14 days. Today is 15th day and I am in the Bank ( 1.5 hours!!! ) to find out if my replacement card was sent and same story - no one know what is going on!!! The card was n't... |
U.S. Bancorp Bank account or service account opening, closing, or management December 2, 2016 - In - I opened a business and, at the suggestion of a U.S. Bank agent, applied to U.S. Bancorp for a - sales system that would be administered through - -/Elevon, both divisions of U.S. Bancorp. This was under a four year lease and the fees as established come out to $52.00 a month along with a $ 25 yearly admin fee for -. I ended up not needing or using the system and have never done a sales through it in the three years that I have owned it. Instead I use a competitor system which was more comparable to my use. For three years I have paid on the lease without complaint as I d... |
U.S. Bancorp Bank account or service deposits and withdrawals November 21, 2016 - This bank refuses to change worn bills that do not qualify as - currency.... |
U.S. Bancorp Bank account or service deposits and withdrawals November 15, 2016 - On - - around -i went to us bank drive up atm..I went to withdrawal - in process it said unable to process transaction and then atm went down.I even took picture of atm.I called my bank while still St atm filed dispute and even went into bank to tell them atm went down but - still was deductedfrom balance.teller told me file dispute nothing they could do.well us bank went give me my - they said I got money but if they pulled camera they would see different.this is not right... |
U.S. Bancorp Bank account or service account opening, closing, or management November 14, 2016 - I set up a checking account with US Bank on Saturday -/-/2016 in -, KY. The bank was offering a promotional bonus at the time for new checking account customers and US bank credit card holders. So I close both of my local bank accounts that I have been a customer with for years to open my new accounts with US bank. The option I chose was setting up a checking account that had a $150.00 bonus and also opened a credit card which was an additional $50.00 bonus. When I set up the account at the branch the banker specifically informed me that I would receive this bonus within 60 days of se... |
U.S. Bancorp Bank account or service account opening, closing, or management November 11, 2016 - I was not allowed to purchase a - at my bank, with no valid explanation, and treated with disrespect and sarcasm.... |
U.S. Bancorp Bank account or service account opening, closing, or management November 4, 2016 - I have a business checking account with U S Bank for more than 10 years.The bank CHARGES E-CESSIVE FEES at the expense of the struggling, hardship and misery of a small businessman like me..I ask them to help me to process credit card transaction on my place of business last - -. After 9 weeks of no activity, people are not buying or spending anything and no transactions on credit card machine, I inform the bank that I can not continue to operate at loss every week, told them I will be GOING OUT OF BUSINESS. The bank told me FOR THE FIRST TIME after 9 weeks, that the credit card machine ... |
U.S. Bancorp Bank account or service account opening, closing, or management November 3, 2016 - The US Bank changed my Business account which had no fees to a savings account -/-/2016. This change included the right of the bank to take out fees if the account operated with a balance of $1000.00 or less. I tried to talk to their customer service person - and was told the bank did n't change the account at first, but in the end of the conversation he admitted they had changed the account. This account is now closed as it went into an overdue amount. We did not give the bank the right to change the account as we only intended the account to be used by our start up business. Kind ... |
U.S. Bancorp Bank account or service account opening, closing, or management October 28, 2016 - We have a home equity line of credit with US Bank and have just refinanced our home mortgage. In order for us to keep that home equity line of credit, we paid a fee of $250.00 so we did n't have to close it for the new mortgage and then reopen another line of credit again. The mortgage lenders with whom we financed, are selling our loan and needed to get a copy of the home equity line of credit agreement. It has taken them over - - - - weeks to finally get someone to help us. When my husband called, no one knew what to do or what area to possibly contact. Our mortgage lenders hav... |
U.S. Bancorp Bank account or service account opening, closing, or management October 25, 2016 - I went to the bank and was encouraged to open a platinum banking account, as I was told it was a more appropriate match for my banking needs. They left open the old account and opened a new one. I then learned -/-/- that the bank, without my written or verbal permission, at the same time also opened a line of credit directly linked to my bank account. Due to the multiple accounts and confusion with which account was being debited, there were charges which overdraft one of the accounts. Instead of covering the overdraft with another one of my bank accounts which had plenty of available fun... |
U.S. Bancorp Bank account or service using a debit or atm card October 20, 2016 - I USED MY - ATM CARD @ USbank ATM IN - GROCERY STORE ON -/-/16. I REQUESTED A $500.00 WITHDRAWAL. I 'VE DONE THIS FOR SEVERAL YEARS AT THIS ATM. I USUALLY GET - BILLS 0F $20.00 DENOMINATION. MY RECEIPT SHOWED A $500.00 WITHDRAWAL, & WHEN I IMMEDIATELY CHECKED FOR ACCURACY @ THE CUBICLE TO THE LEFT OF THE MACHINE, I DISCOVERED I HAD - $20.00 BILLS, - $5.00 BILLS, & - $1.00 BILLS FOR A TOTAL OF - BILLS WORTH $390.00! I IMMEDIATELY WENT TO THE USbank BRANCH NE-T TO THE ATM TO THE ATM MACHINE & COMPLAINED TO A TELLER. SHE CALLED HER BRANCH MANAGER, & HE D... |
U.S. Bancorp Bank account or service account opening, closing, or management October 17, 2016 - I leased a vehicle in - and the lease was serviced by US Bank. At the end of the three year lease I decided to purchase my vehicle. I took a car loan with - for the payoff amount and a check was issued to US Bank on -/-/- for the purchase price of the car plus the sales tax due on the purchase of the car. I knew I had purchased the vehicle ; however I never gave any thought to the title. Out of sight out of mind, as the saying goes. I decided to trade in my car this month as I have had major costly mechanical problems this year. At this point I realized I never received the tit... |
U.S. Bancorp Bank account or service making/receiving payments, sending money October 12, 2016 - I have - credit cards : - -, - and U.S. Bank. In about - 2016, I received an offer from - to transfer balances from my other cards to - for a 0 % interest rate until - -. There were - checks attached. I wrote - checks ; - for - and - for US Bank. The check to - went through without a problem. I forgot the transfer fees so the check to US Bank was returned because the - amounts went over my credit limit. I called - and it was re-submitted ( with a different amount ) to US Bank. I received a statement from - showing the check was submitted to... |
U.S. Bancorp Bank account or service problems caused by my funds being low October 12, 2016 - SPECIAL REQUEST TO CFPB : CFPB FILINGS OF -, US BANK IN - -, I WOULD LIKE TO LINK IN TO THE FOLLOWING PLEASE : - - -, -, ESTATE, LEGACY AND ASSET CRIMES FILE. - ID NUMBER -. - - -, MANAGER OF US BANK, ( - CFPB Filings ) - - SHOULD BE NOTIFIED OF THIS - FILE IN THIS INCORPORATION REQUEST. POSSIBLE PARTICIPATION OF - COMMON ASSISTANT MANAGER EMPLOYEE, ( ACTIONS SIMILAR TO FILING -, -/-/-, a previous bank where US Bank Assistant Manager once believed to have worked ). Participating In A " BANDWAGON, '' BRINGING MILLIONS IN DAMAGES TO A... |
U.S. Bancorp Bank account or service making/receiving payments, sending money October 10, 2016 - I recently wrote to US Bank regarding a reporting error on my credit card # -. I have had this card for almost 10 years and have never, ever missed a payment. I recently applied ( and was approved ) for a - card. I had not looked at my credit report for many years. They told me that in 2010 US Bank reported a late payment. I have made over 240 payments and have never, ever sent in a late payment. The sent me back a letter saying that they verified it as being correct ( see attached document ). They did not supply me with any information, any proof that it had not been paid. I was to jus... |
U.S. Bancorp Bank account or service account opening, closing, or management September 27, 2016 - I have an IRA at US Bank, and they issue account statements for my type of IRA account only once per year. I 'm trying to close this account and transfer the money in my US Bank IRA to an IRA that is held by a different financial services company. I 'm working with the other company to complete the transfer process. To complete the transfer, the other company requires a statement from US Bank that is dated within the past 90 days. This requirement seems reasonable to me. I recently spoke with a US Bank representative by phone, and I also visited a branch several weeks ago. US Bank conside... |
U.S. Bancorp Bank account or service account opening, closing, or management September 16, 2016 - At branch located in a grocery store - MN on - - 2016 I help my kid set up a student checking account. The Branch Manager - -. asked if I would like to open a new credit card. I said no and explained I just opened - a couple of months ago and that I was good with that -. I received a letter dated - - that my application was denied because of gross income. I went back to the branch and questioned the manager and she agreed I declined a new card but said it would have only been a soft hit on my credit report. She said she would get back with me. After some time with No... |
U.S. Bancorp Bank account or service account opening, closing, or management September 15, 2016 - I recently was asked by a friend who is a banker, and, had just started a new job at U.S. Bank, if I would be willing to change my business banking to her bank. So we met and I thought I had agreed to open a business checking account and credit/debit card account. Over the next six weeks, I received multiple mailings from U.S. Bank with multiple new accounts. So far, I have counted - different account numbers with variable balances. For most of these, I have no monthly statements. Needless to say, I have not activated the credit cards, except for the first credit and debit cards which I had... |
U.S. Bancorp Bank account or service making/receiving payments, sending money September 9, 2016 - The US Bank has posed itself at the College throughout the Semesters as, a protection in the Monies of College Students that is, in Management of - Monies, Merchant Disputes as well as, Monies Management for Veterans and Students - and their Incomes. I was very Satisfied with their Service for the 1st Year yet, I feel as if have fell Victim of a Managed Change, in Discrimination and Harrsassment of the Dispute and Resolution Department. The Bank should stand behind its Clients especially, in the Honesties, Care and Respect of Students, Veterans and Students -. Repeat Domestic Fina... |
U.S. Bancorp Bank account or service account opening, closing, or management September 7, 2016 - US Bank and - - violated NJ and federal law by forcing a buyer of a real estate property ( - - ) to purchase title insurance using the sellers title company.... |
U.S. Bancorp Bank account or service account opening, closing, or management August 27, 2016 - In - -, I leased a vehicle that was financed via USBank in - WI. At the time I assigned my low number Massachusetts registration plate to them for the term of the lease ( - - plate # - ). On - -, - I returned the vehicle to the dealer and asked them to be sure to have the bank reassign the plate back to me. The dealer gave me a form USBank faxed them showing that the lease had been paid off. ( For some reason they could n't fax a form releasing my plates. ) On - -, - when I went to the Massachusetts Registry of Motor Vehicles to reassign my registration pla... |
U.S. Bancorp Bank account or service account opening, closing, or management August 26, 2016 - I recently paid off my car loan on - and have been contacting US bank every day to get the lien released. Every day I get a different answer, 7 - 10 days to process 4-5 days to process, I have been told 3 times the load was paid on the -, until today which is - and was told it was just processed today and another 7 - 10 days to process then mail to me. It is electronic and I have someone who wants to buy the car but ca n't until the lien is cancelled. I have been hung up on three times when asking to talk to a supervisor, or put on hold for a brief moment to check the status and 35 mi... |
U.S. Bancorp Bank account or service account opening, closing, or management August 23, 2016 - I overpaid my US Bank - - - by $0.00. The credit sat there for about 3 months, then it disappeared under a " Small Balance Adjustment '' on - -, 2016. It is my - cents, not the banks, and I called about it. The nice lady told me the $0.00 had been added to my credit limit, which would have made it $5000.00, but that 's not what happened. My credit limit remains $5000.00 ; my - cents disappeared. I requested a call from a supervisor but did n't receive -. While I realize it 's piddly, nonetheless, it is my money, not the bank 's, and if the bank is taking everyon... |
U.S. Bancorp Bank account or service using a debit or atm card August 16, 2016 - Dear CFPB representative, On - -, 2016, I tried to withdraw $800.00 cash from a U.S. Bank ATM ( - : - - - - -, WA - ) using my foreign bank debit card ( -, - -, - - -, -, - - ). The ATM initially displayed " Please take your cash '' but no cash came out, and then it displayed something like " There was an fault and the transaction was cancelled ''. However my debit card was debited $800.00 and a transaction fee of $3.00 was charged. I talked with the teller of U.S. Bank in -, and they admitted that ATM had been having some problem ... |
U.S. Bancorp Bank account or service account opening, closing, or management August 2, 2016 - Due to the transfer of the Fidelity Rewards credit card from - - - - - - - ) to Elan Financial Services, I was no longer able to access my account online and retrieve my online statements and pay the bill. - no longer had records of my account and I had trouble logging into Elan Financial Services. I had a past due amount of $9.00, but a late fee of $10.00 was imposed instead, which violates the CARD Act amount of the late fee equaling minimum payment due ( which would have been $9.00, not $10.00 ).... |
U.S. Bancorp Bank account or service account opening, closing, or management July 18, 2016 - This is an addendum to my original complaint number -. My last " dispute '' regarding this number was made on - -, 2016 in a phone call with -. Since that time I have tried to contact US bank at their corporate office as well as at the Oregon phone number they gave me for their District Manager. I have been unable to reach anyone over the phone. I wanted to speak with someone who could tell me where I could send my documentation that REFUTES allegations made in their letter dated - -, 2016 written by a - - at the corporate office in - -, Minnesota. I have been tol... |
U.S. Bancorp Bank account or service making/receiving payments, sending money July 18, 2016 - Sent my savings via US bank for a purchase overseas. The money never arrived thus could not make the purchase. Went back to ask for the money and have been for the last five weeks to no avail. Will appreciate help just getting my money back. They can keep the charges... |
U.S. Bancorp Bank account or service account opening, closing, or management July 13, 2016 - I presently have US Bank which operates my loan. I have paid them on time and the same amount for over a year without any issue. I am a good customer with a good credit score. I applied to US Bank for a VA Home Refinancing with Cash-out. I wanted to do home improvements and clean debt. My home appraisal came out to $320000.00 and cost $400.00. During the initial process, I explained to - - and - - that I work for a captive law firm, and while my law firm was in existence for just over 14 months, the firm itself had operated in the same location, with the same client base for ... |
U.S. Bancorp Bank account or service using a debit or atm card July 10, 2016 - While attempting to withdraw - from a US Bank atm in - Oregon with an - atm card, I was sent to a screen asking me if I wanted the currency converted from my - bank account to - before withdrawal or whether I just wanted to proceed with the transaction. The conversion rate offered on the screen was significantly lower ( -4 % ) than the market rate - would receive by simply proceeding with the transaction. Meaning that the bank would make a significant profit over an above the fees already charged from unsuspecting customers who elect to exchange the currency on this screen... |
U.S. Bancorp Bank account or service account opening, closing, or management July 7, 2016 - This is a follow up from a complaint against US Bank from - -, 2016. I went in to the local office on - -, 2016 to close the account. I spoke with the Vice President - -. - - had no idea how to close the account and spent 90 minutes on the phone with her corporate office to try and figure it out. She stated a check would be cut to me that day and mailed. Today is - -, 2016 and I have not received a check. She has not responded to an email on - -, 2016 or a phone call today.... |
U.S. Bancorp Bank account or service account opening, closing, or management July 6, 2016 - Called bank to get acct info.employee- - read off routing number very fast she was about to hang up I said wait ca n't I read the numbers back? I read the numbers back. She said that 's not what I told you. She read the numbers off again. Then hung up. I called back. Asked if I could have my acct #. She said no I would have to come in. I told her I just got out of the hospital could n't I be asked my personal info that no one knows but me? she told me no and hung up again. I get out of my sickbed, go to the bank and asked to speak to a supervisor. She said I am the supervisor. I explaine... |
U.S. Bancorp Bank account or service account opening, closing, or management June 27, 2016 - This is a follow up, with additional information, to Case number : - In the original complaint, I stated that I was reapplying for the line of credit ( per US Bank 's instructions ), so that my interest rate would be based on the correct credit score. However, I received a piece of mail from US Bank today reflecting the credit score used for the reapplication. It reflected it at - credit score as of -/-/16. However, I now have proof from - that my credit score was - as of -/-/16. While I was trying to give them the benefit of the doubt in the first place, it now seems t... |
U.S. Bancorp Bank account or service account opening, closing, or management June 27, 2016 - Dear CFPB, I received a call from - - - - ( originator ID : - ) from my local US Bank branch, offering me a credit card I was eligible for, which I declined. He also mentioned that I currently had a $500.00 overdraft protection account, and I could be eligible for a line of credit up to $5000.00 at a lower interest rate. I told him I was interested and authorized him to proceed with a credit check to determine the amount and terms of my eligibility. The very next contact I received was a VOICEMAIL from - -, telling me that I have been approved at $5000.00, that the ... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 21, 2016 - U.S. Bank - I was speaking with a bank representative named - that suggested I transfer funds from - bank card to another at a lower interest rate. I did and asked that my payments be due on the first of the month. After everything was transferred over from - cards, I received my first statement and it stated 11 % which was higher than the 5 % he quoted me, also, there were transfer fees. To top it all off, any account I have has a grace period of at least 5 days. If my account was n't paid on the - of the month exactly ( which was never explained to me ) I finally discovered I 'd ... |
U.S. Bancorp Bank account or service account opening, closing, or management June 16, 2016 - I am a victim of identity theft. A bank that I had not heard of before the identity theft is US bank. I live in Georgia and I do not believe they are located in Georgia. The person trying to take my identity according to the bank opened bank accounts and credit card accounts. I denied the debt and they requested information from me which I sent to them, i.e., copy of license, proof of residence, such as mortgage payments and I even sent copies of mortgage statements dating back some years and other statements to prove my residence. I also sent the police report that I filed with hopes that the... |
U.S. Bancorp Bank account or service account opening, closing, or management June 14, 2016 - I began a mortgage process with U.S. Bank. A traditional 30 year-loan with an - grant assistance for recent graduates to contribute 5 % of down payment. I worked with the mortgage loan originator, various management and was able to include underwriting in all email communications. My loan originator stretched numbers in order to overestimate my ability to buy, I once found this out while in contract. For the pre-qualify portion I gave all exact numbers to know my ability and my max was around - for debt to liability according to the mortgage loan originator. Although later on I found out... |
U.S. Bancorp Bank account or service making/receiving payments, sending money June 12, 2016 - By mistake I made a payment to a closed credit card account. The closed account is U.S. Bank account number - - - -. The overpayment was for $400.00. U.S. Bank will not refund the overpayment and I have asked 5 times on the phone and twice via a letter. Three ( 3 ) months and no money. ... |