U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management New York

I leased a vehicle in - and the lease was serviced by US Bank. At the end of the three year lease I decided to purchase my vehicle. I took a car loan with - for the payoff amount and a check was issued to US Bank on -/-/- for the purchase price of the car plus the sales tax due on the purchase of the car. I knew I had purchased the vehicle ; however I never gave any thought to the title. Out of sight out of mind, as the saying goes. I decided to trade in my car this month as I have had major costly mechanical problems this year. At this point I realized I never received the title for the car when I purchased it in -. I called US bank on - -, - and explained that I had never received my title. They confirmed the check they had allegedly mailed to me with the title was never cashed. I explained I was selling the car and needed the title as soon as possible. I called again on - -, - - the customer service representative stated US


with a credit card and the letter had not been mailed as of - -. I reiterated that I needed the title urgently and expressed my opinion that my title was being held hostage by US Bank. The did not send the original title by certified mail, why should I have to pay $55.00 for a title they were responsible for sending me 3 years ago? The customer service representative stated they sent a follow up letter in -, again not registered or certified. It is highly unlikely - very important pieces of mail from US Bank would get lost by the US Postal Service. I truly believe the title was never sent. It is now - - ; and I have yet to receive the letter from US Bank. I have obviously lost the car I had negotiaited to purchase, but even worse I am paying a car loan for a vehicle that is not being driven because of serious mechanical problems. It is disgraceful that US Bank accepts no responsibility for a ball they dropped almost three years ago. What do I need to do to secure my title and the check for the sales taxes that they have had for almost three years? I am desperately in need of some assistance to secure the title and the sales tax payment. Thank you in advance for your help.