U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management Missouri

My wife and I applied for a Home Equity Line of Credit ( HELOC ) with US Bank on -/-/-. We used US Bank 's online service. We received an online response approx. -/-/- with a welcome letter from - - from US Bank. The letter explained the process and required documents. Letter stated that - would also be a contact for our loan. From approx. -/-/- - -/-/- we supplied req. documents to US Bank through their online platform and through email. Rec. information the HELOC was in the process on approval around -/-/-. Never heard from US Bank for approx. 25 days. Emailed for a follow-up with - on -/-/- and rec. no response. Talked to - on -/-/- and - stated the our HELOC information had been lost or can not be found. We would have to start the entire process over again. I told - that I did not want to start loan process over. I emailed - on -/-/-, with information that our loan was showing " in-progress '' on US Bank website. Asked - again if we could proceed with loan. Asked for follow-up and never rec. response back from - A couple of concerns : 1. What happened to our sensitive document information that was sent to US Bank? Was our security compromised? 2. Could we have been discriminated against, for some reason? 3. Some of the worst customer service I have ever experienced. I want answers from - and US Bank as to what happened with the process and our information. I feel and experienced that -/US Banbk literally did not want our business.