U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management Nevada

In - I opened a business and, at the suggestion of a U.S. Bank agent, applied to U.S. Bancorp for a - sales system that would be administered through - -/Elevon, both divisions of U.S. Bancorp. This was under a four year lease and the fees as established come out to $52.00 a month along with a $ 25 yearly admin fee for -. I ended up not needing or using the system and have never done a sales through it in the three years that I have owned it. Instead I use a competitor system which was more comparable to my use. For three years I have paid on the lease without complaint as I did sign the lease and it is a legal agreement between two parties. In - of this year, - I began to see an additional $30.00 a month being deducted and approached the U.S. Bank sales department, whom I had signed through, for information as to why it was being deducted. Elevon agents initially would not return my calls. When I was referred to an agent who was willing to work the case she did not know what the charges were for, but believed


relayed to me that she thought - was going to end the lease since it had never been used, but she did not think that the incorrectly removed funds were earmarked for return. This was in -, -. The next monthly billing I noticed that the fees accumulated. I sent an email to - indicating that the funds should be returned to my account. In -, - sent a return email claiming that it was a - and not an Elevon issue. - is a division of Elevon. On - -, - I contacted - who told me that the lease for my business was current and that excessive fees were from Elevon and not -. Both are divisions of U.S. Bancorp. I was connected to Elevon through the - switchboard so that I would not be put on hold. The Elevon agent said the increased fees were indeed for - non-compliance and whereas the first three years the compliance was through -, now it was through -. I contacted - who told me that they did manage my account, but that it had been closed in - ( about the time that U.S. Bank rep told me it had ). I could not access the site or update compliance even if I wanted to. The - agent referred me back to Elevon who sent me an email indicating I would continue to be charged ( even though the account was closed months ago ). The Elevon agent then referred me to - who I was told by an earlier agent no longer handled the account. It appears that this is U.S. Bancorp 's version of " - - - ''. Although an attempt by all divisions is being made to waive jurisdiction, U.S. Bancorp would be " estopped '' in a court venue from doing so under the doctrine of Reliance-based estoppels. Rather than proceeding in another direction at this time I asking for your assistance in this issue. [ Note : my current bank statement shows that Elevon credited back $150.00 to my account with no explanation or itemization as to what it was for while at the same time they charged me $47.00 in new fees. I am at a total loss for an explanation.