U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management Kentucky

I bank with US Bank in -, KY. Sometime around late -/-/2016 I went through the teller line in the drive through as I had my - small children with me. I made a withdrawal and the teller at the window asked me if I 'd heard about their new credit card. I stated I had not and she proceeded to give me some information and a - page piece of information on the card. She asked me if she could send me some information about the credit card and I said sure. She confirmed my mailing address, which I advised was correct and I went about my way. Approximately - weeks later I received a letter in the mail from USBank stating my credit application for the card had been denied. I was confused as to why I was getting this communication and then it clicked that the teller in the drive through line must have submitted an application in my name WITHOUT my consent. I called the number listed on the paperwork USBank had sent me regarding the denial of credit and they indicated the only thing they would be able to do is remove my application for credit, they could not take it off of my credit report as an inquiry. I never had any intentions of applying for this card as I know my credit is not great. I just wanted to get my cash and go and instead credit was applied for in my name without my written or verbal consent. I was told the - inside the branch may or may not be able to do anything about the inquiry but that I should I try to contact them. This is a huge inconvenince and extremely unfair considering I never applied for this in the first place. I would have to take time off of my job to speak to this - who may or may not be able to even assist me. To date this issue has still not been resolved.