U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management Colorado

On - -, 2016, my wife and I went to the US Bank at - - - in - -, Colorado to open a business checking account. While there we listened to another individual open a business checking account as well. The bank representative was - -. It was initially concerning to hear that the accounts were processed and opened in the commmunity area of the bank where personal information, credit disclosures, and monetary amounts were discussed. When - - assisted us, we made it clear we did n't want our personal information openly discussed in this forum. - - apologized, saying he had a loud voice and carried on. During the process of opening a business checking account, - - offered us a business credit card as well ( there is much more detail to this in the attached documentation ). We told - - if there was a 0 % interest offer, we would be interested. - - showed us we qualified for a 0 % interest rated for a period of 12 months and


After opening the account and receiving all of the pertinent information, we left and a few days later received credit cards in the mail for a higher interest ( 18 % ) card My wife contacted the credit card company that issues the cards for US Bank and they told her they provided the cards that US Bank approved for us and if we wanted the 0 % cards, we would have to apply again. My wife emailed the US Bank help email and was later contacted by area VP - - who confirmed he spoke with - - and confirmed we applied for and wanted the 0 % card. After back and forth emails, - - said we would have to re-apply for the 0 % card. This would cause a second hard hit on our credit report and when starting a new business that may later have investors, we do not want to begin with questions about why we applied for multiple lines of credit. This was a bank error and should be remedied by the bank. My wife sent an email asking for guidance and assistance after this and we have received no further response. I contacted - - Sheriff 's and filed a police report sharing the same information with the sheriff 's department. I believe we were misled and treated fraudulently, applying for and being told we were receiving a specific line of credit and later being provided with another. Then the remedy was to re-apply, affecting OUR credit to get what we originally told we were approved for.