U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Other bank product/service Account opening, closing, or management Minnesota

At branch located in a grocery store - MN on - - 2016 I help my kid set up a student checking account. The Branch Manager - -. asked if I would like to open a new credit card. I said no and explained I just opened - a couple of months ago and that I was good with that -. I received a letter dated - - that my application was denied because of gross income. I went back to the branch and questioned the manager and she agreed I declined a new card but said it would have only been a soft hit on my credit report. She said she would get back with me. After some time with No response I contacted her boss - -. He asked me to send documentation and a notary. He said he would take care of it. As of today it is still on my credit report under -. I have attempted to contact the boss this week with no response so this is now my third step to solve and issue the US bank caused.