Review and analysis of 29 consumer complaints against Bank of America
Out of the 29 consumer complaints against Bank of America Other Financial Service, 38% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Fraud or scam | 11 |
| Customer service/Customer relations | 8 |
| Lost or stolen check | 4 |
| Incorrect exchange rate | 3 |
| Unexpected/Other fees | 2 |
| Excessive fees | 1 |
Bank of America credit decision / underwriting April 12, 2017 - On -/-/-, I contacted - - at Bank of America to apply for a Home Equity Line of Credit. I currently have a Home Equity Line of Credit with Bank of America for $ -. The draw period expires -/-/-. The available credit on the line is $ -. - told me my rate would be prime plus .- and my house should appraise around $ -, so I could receive 70 % of the home value. A couple of weeks later, I was contacted by - -. Issue 1 : - stated my rate would be prime plus .230 % and could not provide any explanation for the difference in rate. Issue 2 : - stated my hous... |
Bank of America loan servicing, payments, escrow account April 12, 2017 - - -, whom we do not and never have held a mortgage with, erroneously paid our -/-/- - County property taxes and is seeking reimbursement. I confirmed - - made the payments with the - County Treasurer 's Office. On -/-/-, a - - Claims Processing Representative explained our tax ID # is similar to one of - - 's customers ( differs by a digit ), thus, - - paid our property taxes in error. Based on internet research, - - has made many errors in regards to property tax payments. Initially, our mortgage ( a FHA loan ) was with Bank of America. Th... |
Bank of America application, originator, mortgage broker April 11, 2017 - Dear Officer I am writing to report that Bank of America has never listened to its customers and has never looked into their mistakes. I followed the instructions of Bank of America but Bank of America did not keep its own instruction. Please ask Bank of America why they have - policies for the same transaction? Thank you! -... |
April 11, 2017 - I was incapacitated recently and spent quite a bit of time in the - and dealing with - issues. Because of that, I was not as attentive to my other affairs which included my usual check of my credit card status. I noticed two charges on my card that I could not understand and contacted the Bank of America VISA offices for an explanation. We send funds on occasion to someone in a - through a company called " - ''. We expect to pay a fee for this service [ - or - dollars per transaction ] but we did NOT expect our credit card company to stack two additional fees for this transac... |
April 10, 2017 - I have paid my account balance to - with Bank of America, attempting to get a mortgage for a new home by improving my credit score. They are not updating my credit report to reflect this paid in full balance. Please help!... |
Bank of America account opening, closing, or management April 8, 2017 - In - of -, I opened a Health Savings Account ( HSA ) with Bank of America at the following website : myhealth.bankofamerica.com At no time during the set up of this account was any information regarding fees directly presented to me. Shortly after setting up this account, I received a debit card and and two pamphlets in the mail. The first pamphlet was an agreement pertaining to the debit card. The second pamphlet was entitled " Bank of America Health Savings Account Custodial Agreement. '' On page - of this agreement is a section entitled " Article VI. Fees ''. The first sentence r... |
Bank of America problems caused by my funds being low April 7, 2017 - Bank of America gave me a fee for being over extended for a period of time, but I was n't over drawn for an over extended period of time. I contacted them and they agreed that I should have not been received that fee, but they could not remove it. I get paid on - but they wont recognize the payment until Monday, even though its from their bank and they send it Thursday. I do n't make enough money to hand it away to a greedy bank who looks for ways to - over its customers... |
Bank of America credit card protection / debt protection April 6, 2017 - i was charged by a plumber for a job he did not complete. it was a bait and switch scam. bank of american denied my claim against the charge because i did n't have another plumber do a inspection of the previous plumbers work. so i got stuck repairing the plumbing myself and the fraudulent charge.... |
Bank of America improper use of my credit report report improperly shared by crc April 6, 2017 - I requested credit line increase and they did not notify me of the hard inquiry.... |
Bank of America problems caused by my funds being low April 6, 2017 - I have a checking account at Bank of America. I unexpectedly had - charges put through which overdrafted my account. But I covered them within hours with a transfer of $100.00 from another account, plus a cash deposit at the bank 's ATM of $60.00. But the bank still put through - $35.00 overdraft fees. This resulted in a negative balance again because the bank rearranged the charges to my account from high to low and I accidentally paid for a coupon to fill a prescription drug on a website called - -. The website automatically stores credit and debit card numbers and I accide... |
Bank of America account opening, closing, or management April 6, 2017 - Opened Business Checking account with Bank of America on or about -/-/2017. Terms stated that " Make at least $1000.00 in Qualifying Deposits ( less cash received ) into that new business checking account within sixty ( 60 ) days of account opening ''. I in fact funded the account with $3000.00 within the first 30 days from a third party bank. Given the account promotion, I should have been credited $200.00 for this account opening and funding. Bank of America sent a letter the end of -/-/2017, indicating that qualifying bonuses were not met. I have requested that Bank of America i... |
Bank of America account opening, closing, or management April 5, 2017 - Hello- I tried opening up a bank account with a credit union today. However, I was told that I was denied because of information that was submitted to - and -. The information that was disclosed to them about me was that I did several fraudently transactions to try and get money. However this is not a true statement or reflection of my character ... I have NO arrests and now they are making me feel like I 'm a criminal. As I recall, back in late -/-/- I was diagnosed with -. I was in and out of the hospital. I ca n't recall any transactions that they are stating that I did. I wou... |
April 4, 2017 - Bank of America - credit card. An annual fee was assessed even though i closed the account and havent used the card in many years. i called to have them reverse the fee as i closed the account in -/-/- and had paid - dollars of the - dollar fee. i told them to keep the - as it would more than cover two months of the year. they said since i used the card once ( who knows how long ago ) that a service fee is charged to the account no matter what and it is not refundable. I have not used the card in 4 or 5 years at least and feel that their previous fees more than cover any cost... |
Bank of America problems caused by my funds being low April 4, 2017 - Bank Of America, has engaged in deceptive and unfair practices in connection with my checking account. BOA, has excessively charged the account overdraft fees causing me hardship. The account overdraft fees are so excessive that i could not pay my creditors due to boa excessive overdraft fees imposed to the account. On -/-/2017, I was overdrawn by $1.00 and escalated to $410.00 in overdraft fess alone. If you carefully review the statement, you will find that boa never paid any of this items, instead continue to charge the account overdraft fees since -/-/2017, when initially was ov... |
Bank of America other transaction issues April 3, 2017 - I sent a mobile payment of $1000.00 via email to my Aunt using my Bank of America account and it was routed to a closed - account. After reaching out to both Bank of America and - to get the matter rectified Bank of America informed me that - would not be returning my money. When my aunt called - to get the information they tell her that they can not go into the account because it is closed, Yet when I called - they ask for my aunts information to look into the account.... |
Bank of America making/receiving payments, sending money April 3, 2017 - I have a Visa from Bank of America I used it to request services from a merchant -. Storage from - to - of $170.00 per month. in - I scheduled to have the container transported from - to - with a rate of $1900.00 paid in advance. For reasons not provided the transportation was cancelled by -, without notice. I 've tried to communicating with them with no results. It has been a nightmare dealing with the Bank and the merchant, seeing charges being made & paid, and not being able to stop them. - response has been " payments need to be made and disputed later '' ( fo... |
Bank of America credit line increase/decrease April 3, 2017 - I called to raise my credit limit, without authorizing or being told. I would have NEVER allowed a credit check, as I am trying to purchase a home and need to have a clean check history.... |
Bank of America problems caused by my funds being low April 3, 2017 - I have received late fee charges from Bank of America that are not legitimate. I 'm not say all fees from the life time of my account but there has been many of times where Bank of America has changed the order of my withdrawals to have me have 2-3 late fees instead of one late fee. example my first few charges will be for - and - dollar charges. then a charge for - will come after. Instead of paying the first 3 charges in the order they come out the bank account Bank of America will change the order of the withdrawals to make more late fees. The last three fees I had in one day. I di... |
Bank of America application, originator, mortgage broker April 3, 2017 - In -/-/- I had a home mortgage with Bank of America ( $300000.00 ). In -/-/-, I filed for bankruptcy. At this time, BOA sold this mortgage to -. I had this mortgage re-certified with - during the bankruptcy. Never missed ANY payments, loan was never in default either with BOA or -. In - of -, BOA filed or claimed that my mortgage was delinquent and in collections at the sum of $330000.00? This information is reflected on my - credit report as a " Collection Account ''. This false information affects my credit status, my credit score and is incorrect. I believe B... |
Bank of America settlement process and costs April 3, 2017 - i received your letter today ( -/-/- and in emailing you too tell you that i have sent a letter to the court appeals judge and requesting papers to file a suit against bank of america for mortgage fraud. now you people and the bank of america has all the information and proof you need to send me back my $14000.00 because the money is mine and not yours or the government. it came out off my - - money, mine, not yours or the government and when i get the forms ill send a copy of the check front and back. i was hoping it wouldnt have to go to court and we could settle it peaceable bu... |
Bank of America loan servicing, payments, escrow account April 2, 2017 - Diligently making my mortgage payments for the life of the loan, on -/-/2017, I was unable to make the final payment, due -/-/2017, for the $720.00 balance due. Unable to make the payment on-line at the BOA web site, I went to the local branch in -, where I live, presented the -/-/2017, monthly payment coupon and check for the $720.00 balance due to Teller " - '', who was unable to accept my payment due to a " computer error ''. Teller " - '' then contacted BOA Relationship Manager, -, to request assistance. - was also unable to accept my $720.00 balance due payment ... |
Bank of America loan modification,collection,foreclosure April 1, 2017 - Bank of America has put my home into foreclosure eventhough I was supposed to receive a modification package. Furthermore a Bank of America and it 's contractor caused damages to my home.... |
Bank of America loan modification,collection,foreclosure April 1, 2017 - we had one of the countrywide loans which was an interest only equity loan, at 2 % that originated in -. the bank was Bank of America. around -, my now ex husband and I started divorce procedures. he was refusing to sign off on the loan or be part of a modification. since the bank would n't modify the loan with just me on the more, and refused to accept payment, I was stuck and the loan went 5 years being unpaid until - came around in -. they explained that they were going to forclose on the note and would not offer me any help to modify and or allow me time to sell the house. I ha... |
Bank of America loan servicing, payments, escrow account March 31, 2017 - Bank of America sold my mortgage in -/-/-. - ultimately took on my home mortgage in -/-/- and they modified the loan in -/-/-. Bank of America continues to report my loan as delinquent in -/-/- even though they sold the loan in -/-/-. Since my modification, I have had stellar payment history only to have my credit ruined by Bank of America 's practices. I have disputed this several times with BofA through online disputes, only to have them not correct the issue and continue to report incorrectly. My husband is a fully retired - vet and due to this error on BofA '... |
Bank of America forbearance / workout plans March 31, 2017 - I have - credit cards with Bank of America. I experienced financial hardship over the course of 2 years. I called multiple times to request help and they would not assist me and said nothing could be done. I finally spoke with someone ( in -/-/- ) who said - ( - ) could help and provide the phone number to get things started. I set up an account with - and they sent the proposal to BOA. BOA denied the proposal but did not tell me why for weeks. I finally found out it was because I had - credit cards small balances and BOA demanded I included those in the proposal. I paid th... |
Bank of America transaction issue March 31, 2017 - Our computer stopped working with a number to call to clean it. We were talked into placing $290.00 on our Bank of America card payable to - and they would clean the scam off of the computer. We contacted Bank of America the next day to not pay the charge as by that time we realized it was a scam. We were told by Bank of America that the charge had not posted yet so it could not be disputed, to call back. We have called a number of times and supplied documentation from a computer repair co. as second opinion that this was a scam. Bank of America has paid the scam co. and can only suggest ... |
Bank of America other service issues March 31, 2017 - Money is transferred from Bank of America in New Jersey US to - ( - - : - ) in - - for $9900.00 USD. Even after 14 calendar days money is not deposited into the destination account. Complaint is filed to trace with Bank of America and waiting for their reply and will contact them in another 3 days to check on the status... |
Bank of America apr or interest rate March 31, 2017 - I have a Bank of America credit card. Last -/-/- I took advantage of 0 % APR balance transfer offer that they had that offered a balance transfer at 0 % APR until -/-/2018 for a one-time transfer fee. I have transferred balances to this credit card earlier without any issues so I was not expecting any problems this time. However, when I happened to check my credit card balance this month, I noticed that I was being charged a 1.99 % APR. I have tried calling Bank of America several times and even spoke to one of their supervisors but could not get anyone to help with fixing this. The Cus... |
Bank of America credit decision / underwriting March 31, 2017 - Bank of America took over the servicing of my home equity line of credit from LaSalle Bank. When the line of credit was just prior tomaturity they offered me a pre-approval on the refinancing of the home equity line of credit. I stated that I was going to be selling the home and I was assured that I was only going to be responsible for a $600.00 pre-payment penalty if it was paid off within the first year. I agreed to the terms on their recorded phone conversation and proceeded to submit all the necessary supporting documentation. At that time my credit scores were well in excess of - on ... |
Bank of America loan modification,collection,foreclosure March 30, 2017 - In - my husband and I refinanced out home with Country Wide Home Loan to consolidate a first and second loan, substantially lower interest rate and cash out some equity. When the original loan was started in -/-/- we were not married as of yet but was married prior to final documents being signed therefore the property remained solely in my husband 's name since he had purchased the property a couple of years earlier. In -/-/- a second was taken out which was a joint loan and therefore changed title on property. After finalizing the refinance in -/-/- a loan agent approached... |
Bank of America loan servicing, payments, escrow account March 30, 2017 - I purchased a home in -/-/-, through Bank of America. I made my payments on time every month. I then filed Chapter - bankruptcy on -/-/-. My mortgage payment was being paid through my bankruptcy plan on time. I sold my house in -/-/-, in which Bank of America was paid in full at that time. My credit report is now showing the last reporting was -/-/- and there are - delinquencies showing.... |
Bank of America loan servicing, payments, escrow account March 30, 2017 - Bank of America Sent a package of documents about FHA Loan : 1. Original FHA-Insured BoA Loan # : - ( - ) 2. Address : -, Maryland - 3. This loan was a 15-year fixed issued on -/-/- ( -/-/- ) 4. BoA affected a FHA-HAMP modification and altered the term to 32-years 5. BoA has not explained how a 15-year fixed is now a 32-year fixed loan which has been sold to - as of - -/-/-. Please require BoA to explain and fix the error so that we do not have to resort to litigation. Thank you... |
Bank of America loan modification,collection,foreclosure March 30, 2017 - I had a modified mortgage in - and my payments kept going up and I was having trouble making those payments. I am a -, I could be working one day and out of work for 8 months. This job is very unpredictable. -/-/- I was given a forbearance loan and made all the scheduled payments. I did not realize it was for only for 12 months. I made the payment in - and -/-/- at the forbearance rate. I tried making -/-/- payment and was told I was in foreclosure since -/-/-. I have not received any notice of foreclosure. They said I have to " repay '' the overdue balance as stat... |
Bank of America billing disputes March 30, 2017 - Although I had available line of credit $3700.00 I attempted to make a purchase in the amount of $840.00, from - and the purchase was declined. According to - Bank of America ( BOA ) denied the purchase. I immediately contact BOA and asked why the purchase was cancelled or declined according to BOA they had no knowledge of the declined although I had a copy of the cancelled purchase order. BOA referred me back to -. After going around in circles I immediately cancelled all purchased with - and again reached out to BOA and explained the problem. BOA then placed an hold on my acc... |
Bank of America loan servicing, payments, escrow account March 30, 2017 - I recently refinanced my mortgage with Bank of America. They offered a - Payment a year plan which I opted to participate in to help me due to the fact I have - mortgages at this time due to a recent divorce. My first application for this program was - - and it was to take place - - for the first deduction from my bank account. My loan number with BofA is -. This never happened as I was told it would. I reached back out to the bank and they told me I had to pay the loan in advance again and they would start it in - on the - and - of that month. Again it did not ha... |
Bank of America settlement process and costs March 30, 2017 - Bank of America Home Loans provided incorrect information as to where I should wire our down payment for our new home. We ended up following their instructions and wiring the money and were informed later that the funds had n't been received. Our funds are currently in limbo as a result of Bank of Americas 's complete incompetence.... |
Bank of America using a debit or atm card March 29, 2017 - I authorized a one time charge to my debit card in -/-/2016 to pay for personal training services for a friend. I was charged in -/-/- and -/-/- for these services. I disputed the charges with my bank. I received a copy of a contract that was signed. At no place did it have my signature because I did not sign or agree to recurring charges. My bank ( Bank of America ) told me that they would only refund one charge but would decide in the business 's favor in the other case. They told me to contact the business, which I did. The business told me they would accept any decision my bank... |
Bank of America account opening, closing, or management March 29, 2017 - I had a loan through a bank that was discharged and cancelled and I paid taxes on the amount as income. However they are still reporting the charged off amount on my credit report as a - dollar balance on my charge off when the debt was cancelled and not owed anymore.... |
Bank of America deposits and withdrawals March 29, 2017 - This is my second complaint towards Bank of America because still to this day they still have not removed the Fraud Alert from -. So basically to sum things up I was scammed in -/-/2015 and we all know being scammed is the worst feeling in the world and top it all off I lost out on a car and my bank account and to make it all worse Bank of America place a fraud alert on my social in -. I just feel like they should have been a little bit more understanding towards the situation. I never withdrawed any money from the account so they didnt take a lost. After submitting this complaint I am... |
March 29, 2017 - Bank of America charged an annual fee of $79.00. Although they were charging this fee for the first time ( they do n't charge it the first year to get people to sign up ) they would n't refund the fee even if the account was cancelled. They claim to have sent a notification email, however they made the subject of that email " Your Credit Card Legal Notices Are Now Available '' no mention of a fee. In fact, to see the details about the fee you 'd have to click on a link inside that email and be redirected to their website. Although the fee is for the coming year, 95 % of which is still unused... |
Bank of America loan modification,collection,foreclosure March 29, 2017 - My wife and I got a HELOC from Bank of America in - that had a 10 year draw period with no interest. Our payments fluctuated every month and reached more than $4100.00 a month in -. We applied and got approved for a HELOC loan modification in - with our payments reduced to $1800.00 a month. We made the trial loan modification payments on time every month and Bank of America was scheduled to send out a permanent loan modification package. We never received the loan modification package until we asked BoA to send the package again. By the time we received it, we did n't have time t... |
Bank of America loan modification,collection,foreclosure March 29, 2017 - My husband and I refinanced our home in -/-/-, so we could get a lower interest rate. So, after my husband setting up this meeting to sign the papers and in trusting the agent that came to our home and the bank my husband set this up with, we signed and got a lower rate. In -/-/-, my husband and I separated and he moved out, so called the bank to see about making partial payments until I got a full time job, then I would be able to make the full payment. The bank at that time told me to call back in a couple of days so I did. When, I called back in a couple of days, they told me the ... |
Bank of America account opening, closing, or management March 28, 2017 - I received from the Bank of America a - card that I did not ask for and did not want. Went to the Bank office here in - Ca. where I asked for an explanation and what I got was insistence that I should keep the card regardless if I wanted it or not. The argument lasted over half houer because the - put me on the phone talking to someone that also insisted that I keep the card, I was getting very aggravated when finally he had the nerve to ask me if I had other accounts with other banks, I responded that it was none of his business.... |
Bank of America deposits and withdrawals March 28, 2017 - Deposited a - check into my account, BOFA is telling me i cant have my money for 2 weeks because - will not verify. I spoke with - and they are telling me they have submitted everything they can and that my bank is lying to me and that the funds have been drawn from my employers account already. I am going to lose my job due to the fact i can not purchase gas and I am - miles from home in a new state... |
Bank of America money was not available when promised March 28, 2017 - On -/-/- I made an international transfer on line at bank of America as i have in the past. The funds were for a reservation at a vacation resort for myself and my family. Despite the fact that if I check on the bank website the transfer is completed, the funds were never received. Attempts tocall the bank at the number indicated were unsuccessful.... |
Bank of America billing disputes March 28, 2017 - I bought - airline tickets using credit card .but after three days get emergency ca n't fly on the dates .so I call credit card and did disputes. After few days they send me letter in mail explain to me about dispute. That 's was give me - credits for - airplanes tickets and they will process the dispute. I call that credit card to let them known l do n't want to loss that money if you ca n't getting the money so I could Chang that date for the tickets with airline but credit card company told me it 's no proces and we credit your account and that 's finally, l said that letter do ... |
Bank of America using a debit or atm card March 28, 2017 - I called Bank of America 's customer service line. Figuring I 'd be on hold for a while, I put my phone on speaker. I got an automatic message telling me to put in the last 4 digits of my card number. I did. An automatic message immediately stated the amount of money in my bank account! This is my private information. Bank of America should not have done this. I did n't ask for this information.... |
Bank of America loan servicing, payments, escrow account March 28, 2017 - We received a chapter - bankruptcy charge off in -. Bank of America ( BOA ) stopped reporting our payments to the credit bureaus in -. In -, BOA stated that the changed the way mortgages are reported to credit bureaus. This is based on a ruling that did not exist in -.... |
Bank of America deposits and withdrawals March 27, 2017 - On Thursday -/-/2017 I initiated a wire transfer with Bank of America to a - bank. By the next day, I received a confirmation email saying transfer successful. By Monday -/-/2017, the funds had not reached the recipient. By Tuesday -/-/2017 I painstakingly initiated a recall on the lost funds. I was first told I would have to pay $45.00 for BOA to locate the money that they lost themselves. This was then waived. It has been 3 weeks since this recall was initiated, I have had no contact from bank of america. I am now being told that if they can not find the money, they will not refun... |
Bank of America making/receiving payments, sending money March 27, 2017 - Today, -/-/2017, I attempted to cash a check from my son-in-law made out to his mother, my wife at Bank of America, - branch, -, NC. Since my wife is not only - but recently -, she is rather -. However, I have cashed 7-8 checks from him to us at the same location. I place our identification - Id/drivers license, both bank cards from the - banks we do use, not Bank of America. They use the " California security screens '' which consist of 1 '' of bullet proof glass and a 3 '' opening to place your identification. I had placed her ID on the left side and my ID 's on the r... |