Bank of America Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I recently refinanced my mortgage with Bank of America. They offered a - Payment a year plan which I opted to participate in to help me due to the fact I have - mortgages at this time due to a recent divorce. My first application for this program was - - and it was to take place - - for the first deduction from my bank account. My loan number with BofA is -. This never happened as I was told it would. I reached back out to the bank and they told me I had to pay the loan in advance again and they would start it in - on the - and - of that month. Again it did not happen. I again reached out to Bank of America and spoke to another person. Each one of these representatives indicated the application was recieved and they appologized but the same thing pursued. I had to pay the following months payment in advance and they would try again. So I have done this every month since - and again after their one Representative and Supervisor - - - assured me he would make sure it would not happen again

indicated to me several times it was due to representatives at the bank not following up on the request and their people failing to make sure this was implemented. I have been told 5 times that if I make the payment early they will get the payment program set up. I have had it with their failed commitments to implement and have elected to report them for false promises and failing on multiple occasions to set up a program I have been told would be set up. I want this set up once and for all. I 'm tired of all the games that are being played. I have been miss represented by this institution multiple times.

Bank of America customer in Pennsylvania
Mar 30, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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