Bank of America Mortgage Complaint

Bank of America Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Illinois

- -, whom we do not and never have held a mortgage with, erroneously paid our -/-/- - County property taxes and is seeking reimbursement. I confirmed - - made the payments with the - County Treasurer 's Office. On -/-/-, a - - Claims Processing Representative explained our tax ID # is similar to one of - - 's customers ( differs by a digit ), thus, - - paid our property taxes in error. Based on internet research, - - has made many errors in regards to property tax payments. Initially, our mortgage ( a FHA loan ) was with Bank of America. The following were escrowed in the loan : our home owners insurance, mortgage protection insurance, and property taxes. Historically, Bank of America made our property taxes to - County without issue. However, when Bank of America made our -/-/- property taxes, the payments were returned as they had been paid by - -. Bank of America failed to question the returned payments. Instead, they held the funds in our escrow account and issued partial refunds to us in the check form. When we received the refunds checks, we contacted Bank of America for an explanation. Customer Service simply stated that the refund reason was for an " escrow overage. '' They did not offer any further explanation and did not state our tax payments had been returned. Bank of America sold our mortgage to - in -/-/-. Our mortgage went to - 's books with an escrow balance. - issued us an escrow refund check, however, no explanation have been obtained from them. On multiple occasions, we 've contacted Bank of America and - to reconcile the escrow accounts and to resolve the issue. However, they have failed to respond or work with us on reaching a resolution.