Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Maryland

Although I had available line of credit $3700.00 I attempted to make a purchase in the amount of $840.00, from - and the purchase was declined. According to - Bank of America ( BOA ) denied the purchase. I immediately contact BOA and asked why the purchase was cancelled or declined according to BOA they had no knowledge of the declined although I had a copy of the cancelled purchase order. BOA referred me back to -. After going around in circles I immediately cancelled all purchased with - and again reached out to BOA and explained the problem. BOA then placed an hold on my account in the amount of $840.00, and refused to removed said hold denied use of my full line of credit. BOA claimed the hold would drop off within 48 hrs. The hold was still on my card a week later, I again reached out to BOA explained I did not make the purchase, I wanted to use my entire line of credit and asked BOA to remove hold which they refused. The BOA placed the actual charge on my card and charged interest for the purchase and still refused to remove said charge with full knowledge I did not place the order, the order was declined and no merchandise was delivered.