Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Account opening, closing, or management New York

In - of -, I opened a Health Savings Account ( HSA ) with Bank of America at the following website : myhealth.bankofamerica.com At no time during the set up of this account was any information regarding fees directly presented to me. Shortly after setting up this account, I received a debit card and and two pamphlets in the mail. The first pamphlet was an agreement pertaining to the debit card. The second pamphlet was entitled " Bank of America Health Savings Account Custodial Agreement. '' On page - of this agreement is a section entitled " Article VI. Fees ''. The first sentence reads " You agree to pay the applicable fees as set forth in the enclosed Schedule of Fees ''. At this point, I would like to emphasize that there was NO SCHEDULE OF FEES ENCLOSED, only the two pamphlets and a cover letter.


over four months ), I DID NOT receive any correspondence from Bank of America. I did not receive any emails from them letting me know that a quarterly statement was ready for viewing online. After logging in to make another contribution, I noticed that my initial $1000.00 contribution had been reduced to $980.00, and I was outraged to say the least. Bank of America is using deceptive tactics on their website that is nothing short of criminal. I feel like I was robbed and violated on a continuous basis for the several months the account was open. I immediately closed the account and rolled the remaining money into a much more consumer-friendly institution - -. The final amount I got back from Bank of America was $960.00 - a disgusting amount from a disgusting company. Because I was NEVER directly shown any schedule of fees, either online or in the information sent to me in the mail ( which informed me that it was enclosed ), AND because they never informed me by email that a quarterly statement had been prepared, I feel that all fees should be returned to me. Had I seen the quarterly statement they prepared in -, I would have promptly closed the account. I should note that the schedule of fees is " available '' online, but you have to dig to find it. AND It is NEVER presented to you in a clear and fair way while setting up the account. I would also like to point out that their Custodial Agreement does say that I would be notified when statements are ready - this never happened. It really is shameful, and I am surprised that these tactics are legal. It 's as if I bought a car, but the dealer never told me how much it was and secretly withdrew whatever he wanted from my bank account every month - forever. Thank you for your time, and I would appreciate any help with this matter. It 's not a lot of money, it 's the principle ( no pun intended ) of the matter, and I do n't want this to happen to anyone else.