Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Diligently making my mortgage payments for the life of the loan, on -/-/2017, I was unable to make the final payment, due -/-/2017, for the $720.00 balance due. Unable to make the payment on-line at the BOA web site, I went to the local branch in -, where I live, presented the -/-/2017, monthly payment coupon and check for the $720.00 balance due to Teller " - '', who was unable to accept my payment due to a " computer error ''. Teller " - '' then contacted BOA Relationship Manager, -, to request assistance. - was also unable to accept my $720.00 balance due payment to pay the outstanding mortgage in full. Additionally, though the web site notes a charge of $6.00 for making an on-line payment 10 days or more past the due date, my attempt to make the payment due on -/-/2017 on -/-/2017, noted a charge of $6.00 to make that on-line payment the day that it is due. While that was clearly a glitch, the important concern is ; why should Bank of America be allowed to charge an additional $6.00 fee to make an on-line payment when there is already a provision to charge a late fee for payments made greater than 16 days past the payment due date. Seems lie Bank of America is pyramiding an unjustified charge of $6.00 for the privilege of making one 's monthly mortgage payment on line before a standard late charge would kick in as in their standard mortgage contract.