Bank of America Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Bank of America Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Massachusetts

I had a modified mortgage in - and my payments kept going up and I was having trouble making those payments. I am a -, I could be working one day and out of work for 8 months. This job is very unpredictable. -/-/- I was given a forbearance loan and made all the scheduled payments. I did not realize it was for only for 12 months. I made the payment in - and -/-/- at the forbearance rate. I tried making -/-/- payment and was told I was in foreclosure since -/-/-. I have not received any notice of foreclosure. They said I have to " repay '' the overdue balance as stated in the forbearance agreement. I went thru the agreement and there is no such statement. My wife keeps in contact with Bank of America regularly. She is not listed on the mortgage but does all the work with them for me. When my wife went thru the forbearance contract it stated that after the forbearance period the payments would return to normal. There was nothing in there about making a payment for an overdue balance. My wife spoke to the manager in charge of my mortgage. He accused of her of not being able to read and understand the paper work involved in the contract of the forbearance. She asked him to send her a copy of the paper that states the balance must be paid at the end of the forbearance period. He stated he could not because one does not exist. He also told her that she could not speak to any one else but him. If she called she had to have the representative get in touch with him immediately. My wife is not on the mortgage and she received a bill in the mail in her name only for $11000.00.

Bank of America customer in Massachusetts
Mar 30, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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