Review and analysis of 7 consumer complaints against GE Capital Retail
Out of the 7 consumer complaints against GE Capital Retail Money Transfers, 0% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Other transaction issues | 3 |
| Fraud or scam | 2 |
| Money was not available when promised | 1 |
| Incorrect/missing disclosures or info | 1 |
GE Capital Retail credit line increase/decrease September 18, 2015 - lowered limit with out notification. keeps charging late fee, even thou i am paying on time. ... |
GE Capital Retail cont'd attempts collect debt not owed debt was paid September 17, 2015 - The collections agency received my account and everything was fine. They even offered to delete the account from my record as if it was never there if I paid the debt. However, after paying the debt, I could not get a copy of a letter saying it was paid. Recently, I ran my credit and not only is the file still on my report, but it is still marked as unpaid. ... |
GE Capital Retail billing disputes September 17, 2015 - Hello, I had a Walmart credit card account open in - and paid it in full in - - for the amount of $1400.00. I recently received a bill from the creditor with a opened balance of -. I called Synchrony Bank and they researched my account and stated that my account was paid in full and a new balance show up on - -. I stated to them how could I have a balance when my account been closed since - and paid off - -. ... |
GE Capital Retail identity theft / fraud / embezzlement September 17, 2015 - I am a victim of identity theft. I disputed this Belk account multiple times, and requested validation. This account does not belong to me and I want it deleted from my reports immediately. The debt validation including the original application was sent to me by the company, and shows the account was opened by someone living in another state that I have never lived in. The same state in which the majority of the identity theft took place. It is obvious this person just used my first name, date of birth, and social security number to open a fradulent account. Very clear cut identity theft. ... |
GE Capital Retail sale of account September 16, 2015 - I had an account with Old Navy, account # -, that account was charged off and sold to - account # - that is reporting the account with a different creditor GE Money, this is a double jeopardy, double damage for my credit report because it appears that I have - different accounts with different creditors. I called - and they did not even give me the option to dispute it. I already have a complaint -, is under investigation but they have not responded yet and is more than one month. - the accounts has to be removed. ... |
GE Capital Retail credit line increase/decrease September 16, 2015 - Basic background on my credit history, I recently got married and had some medical issues that moved me into some trouble with credit card debt. After 2 months or trying to re-establish and gain control of my credit score, I get a notice from Synchrony Bank that they lowered my oldest credit card limit to make it equal to the current balance. Basically a drop of about $1800.00. So, while personally monitoring my score, I watched my score rise from a - to - after resolving a bank error delinquency and paying off about - of my current cards ; about $7500.00 paid out to cards. After ... |
GE Capital Retail cont'd attempts collect debt not owed debt is not mine September 15, 2015 - i have held health insurance for over seven years. I found this account on my credit reports but have never had any correspondence from them regarding this account. My personal details where compromised in 2012. Please verify the address on this account because there has been attempts to open accounts from an address that is unknown to me in my credit files. ... |
GE Capital Retail improper contact or sharing of info talked to a third party about my debt September 15, 2015 - A representative from - - - contacted - relatives regarding an account in my name. 1. They contacted my daugther by phone, shared information with her about the account, and attempted to set up payment arrangements. 2. They also contacted my son-in-law about the same debt. During the phone call to my daughter 's husband, the representative shared information about the debt such as the asserted balance owed. ... |
GE Capital Retail managing the loan or lease September 15, 2015 - In - I was late making my payment by a few days and was charged a late fee. In - I filed timely and was charged a late fee. In - I made my payment timely and was charged a late fee. In - I made my payment timely and was charged a late fee. I have increased my payments and have never been late since. They have continued to charge late fees and others fees for the last 9 months. I have continued to be timely in my payments and have even increased my payments during this time. Now I am getting collection letters. ... |
GE Capital Retail cont'd attempts collect debt not owed debt is not mine September 15, 2015 - I recently ordered my credit files and found this account on my credit reports. I have never had any account with this institution and do not know of any account ever opened with them. My personal details where compromised in 2012 when my wallet was lost and included ; credit cards ; social security card and driving license but was found and mailed to me.. Please verify this account and the information used to open this account My credit files report an address that is not known to me and there have been attempts to open accounts from an address. ... |
GE Capital Retail delinquent account September 15, 2015 - My problem started in - 2013 when I had a credit card issued by Synchrony Bank and I had stopped getting monthly bills from them, at this point I was unable to login online, or contact anyone through their customer service line, because they stated that I had passed away. Now as you may or may not know I am writing this so therefore have not passed away, and am very much alive. I 'm left unsure of where to turn with my problem and thought that maybe it would eventually go away. Now I 'm stuck with a credit card that was Charged-Off due to non-payment, which they would n't take. Due to this ... |
GE Capital Retail advertising and marketing September 15, 2015 - On - - I applied for a credit card with walmart because they were offering $25.00 for applying for a credit card. I was approved and the sales clerk attempted to make firat charge on card ( even though it was never mentioned that you must make a purchase on the day approved to receive the $25.00 ). I stood around an hour waiting for the cashier to figure out why my new card was not working. Eventually, we ended up using my debit card for the purchase. They made me call customer service to see why the card was not working. Upon calling it turns out the cashier inputted my drivers lice... |
GE Capital Retail taking/threatening an illegal action threatened to sue on too old debt September 15, 2015 - I got a voice mail from a - - at - ( sp? ) - - in - threatening me with legal action and that they were sending someone to my house to serve me with legal documents and I need to call the - - '' at : - with reference number : -. I called this number and they said they had a Lawsuit filed for a GE Account ( - - ) and I have to pay them - '' amount in order to stop this Lawsuit. I explained to them him I am permanently - and am -. He did NOT care and was E-TREMELY rude, intimidating and threatening, then he hung up on me! This GE/SYNCB, - - acco... |
GE Capital Retail cont'd attempts collect debt not owed debt is not mine September 15, 2015 - Recently closed her Synchrony/JCPENNEY credit account ending in -. At the time of closing and cancelling of the account in question, She was told there was a zero balance. She continued to receive statements showing balances. She wrote a check for the balance $31.00, - check # - dated -/-/2015. She continued to get statements. On calling she was told that the reoccurring fee was for life insurance. She told the Synchrony /JCPENNEY agent that she never ordered life insurance. The fact that the account was closed with a zero balance fell on deaf ears. At this time it was communi... |
GE Capital Retail unsolicited issuance of credit card September 14, 2015 - Walmart sent me an unsolicited credit card from Synchrony Bank. The fine print says they have th right to share my information for marketing purposes. I do not want this credit card and do not want my information shared. I could not find information about how to have them stop sending me credit cards or offers. ... |
GE Capital Retail payoff process September 14, 2015 - I got the care credit card before they were owned by syncrony bank. Anyways, we used it because our dental insurance did not work for my husbands treatments. I was not explained that you needed to write in each time or call every time you made a payment in order for it to be going towards the right purchase to be paid off in time. ... |
GE Capital Retail billing disputes September 14, 2015 - When paying the Sams Club - online, the authorizing screen switches to the minimum payment, typically $25.00, if you do not wait for the previous screen to fully come in before clicking to proceed. The only indication that it has not come in fully is a small circle still spinning near the top left of the screen. This has caused me and I 'm sure countless others to end up with unwanted finance charges. I complained to the company. They returned my fees, but I see they have not fixed their website and it almost happened to me again, today. ... |
September 14, 2015 - I was offered $20.00 reward incentive to open a Sam 's Club - at the checkout line. At the time I signed up they said that the credit would show up on my first billing statement. I got my statement today and there is no credit! I called their customer service - and was told both times that the credit will show up in - to - billing cycles. Because of the deceptive practices I do not want this card at all. Sam 's Club - is issued through Synchrony Bank. I also have written letter disputing this and have mailed it to them per their instruction on the back of my statement. ... |
GE Capital Retail billing disputes September 14, 2015 - I applied for and received a Care Credit Card -/-/-. My understanding was that if I paid my balance in full by the deadline - -/-/- - I would accrue no interest. I have made regular payments, and when I had a late payment I paid the late fee along with the payment. I have never exceeded the limit of what I was told was the limit of my promotional balance. On -/-/- I submitted what I believed to be my final payment. For the first time ever, I did not receive a confirmation email. My payment was deducted from my account. When I called customer service this morning I was told that ... |
GE Capital Retail communication tactics frequent or repeated calls September 14, 2015 - I have been behind on payments on a line of credit from Synchrony Bank for SAMS CLUB ; and have been harassed daily by this bank on an average of - or more calls per day for well over one month. I can not pay the bill as of today, but will be able to make some payment within the next 30 days. I am simply tired of being harassed by the repeated phone calls and I refuse to answer them. This financial institution is more than capable of contacting me by letter as/if needed. I am well aware of the need and obligation for a consumer of financial services to pay one 's balance due on an outstandi... |
September 14, 2015 - I wanted to purchase a TV. I went on the HHGreg website and reviewed an opportunity to apply for a same as cash offer to buy a TV. I went through the purchase process and when it was time to get financing, there was no link to the application. So, I went back to the offer page and applied that way. I was approved and given an in store reference number. However, I could not use the reference number to pay online. I was also offered a - % discount by HHGreg if I signed up to get emails, I did that. I was also going to use that discount for my purchase. I then called Synchrony Bank to see if I... |
GE Capital Retail payoff process September 13, 2015 - After finishing school and relocating, we became a few months behind on our statements with CareCredit/GE Capital Bank due to unemployment. Ultimately, we were past due over $500.00. Once stabilized financially, we contacted them several times to work out a payment plan because paying over $500.00 was too much for us, but we stated to them several times that we were willing to pay back what we owed in smaller more reasonable amounts. They have refused to help us and insisted that we pay back the past due amount immediately. Even after talking to one of their financing specialists, they sti... |
GE Capital Retail customer service / customer relations September 13, 2015 - I received an offer to apply for the Synchrony Bank BP Credit card. I spend alot of money at - - - in my area and could use the rewards that were offered. I, therefore, applied for the BP Gas card on - -, 2015. I was immediately told to call to finalized my credit application because I had an fraud alert on my Transunion credit report. I called and was told by the representative that I had to be verified by receiving an text to my phone. I gave my number and received an text. However, I did n't get all - digits correct because I am partially -. I was told I would receive a... |
GE Capital Retail advertising and marketing September 12, 2015 - When I applied for a Wal-Mart credit card they told me that if I spend $75.00 today '' I will get $25.00 dollars of my purchase. I spent $88.00 and they did n't subtract the $25.00. They told me that I was supposed to spend it all at once for them to subtract the $25.00, yet they did not tell me this when I applied for the credit card. I am very upset and very dissatisfied with the service that I received. I feel that they fooled me into applying for a credit card. I need them to refund me the $25.00 right away or I will be taking legal action. ... |
GE Capital Retail communication tactics called outside of 8am-9pm September 11, 2015 - Multiple calls before - - in my time zone ... |
GE Capital Retail taking out the loan or lease September 11, 2015 - My loan has an interest rate of 27 % never disclosed to me.Care Credit is initiating loans at 0 % only to backload a 27 % charge if not paid within 12 months. They are sourcing cheap - and - like - - - of - ... |
GE Capital Retail billing statement September 11, 2015 - My wife has an Old Navy Credit card, and her total purchase for FY 2015 were $200.00. After several months of paying the minimum to pay off the balance she received a statement that now alleges she owes -. They will not send us an itemized statement showing how we reached this astronomical balance, nor will they explain it to us via phone. They immediately pressure my wife into a settlement discussion asking her to provide a date that she can pay 30 % of the balance and they will cover the rest. ... |
GE Capital Retail advertising and marketing September 11, 2015 - In -/-/-, I was sold '' a medical line of credit by my dentist called Care Credit ''. The line of credit was for a dental procedure for my - children. This was the only charge ever on this account. It was opened specifically for this procedure. I was told that the credit was interest-free for 12 months. I have paid the full, original charge. Today, -/-/-, I was notified via email of a $9.00 late payment. I called the credit card company, now called Synchrony Bank, and ask them why I was late? According to them, I still owe - $300.00. As it turns out, my card is not actual... |
GE Capital Retail cont'd attempts collect debt not owed debt resulted from identity theft September 11, 2015 - I do n't even know where to start. I 've done business with GE Capital Retail ( now Synchrony ) in the past, and always made my payments on time. When I stopped using the credit cards, I cancelled them. I have several closed positive accounts with this bank ; however there were a total of - fraudulent accounts opened with Synchrony Bank including Lowes, Home Design, Walmart -, Old Navy, PayPal, and Amazon. The Lowes account was finally removed from my - report, and thankfully is n't reporting with any of the other bureaus. These accounts were opened during a time when I was living and... |
GE Capital Retail customer service / customer relations September 9, 2015 - I am getting harassing phone calls from morning until night. I explain to my account holder that I was lay off at my job, for about 6 to 8 mths.But my company called me back to an new department. And can they please work with me until I get back on my feet.First I needed to find me somewhere to live because I was living in a women 's shelter. I am paying them something but not the full amount, l asked if they would wave some late fees to help me but that was a NO! All the robo calls is stressing me completely out - separate numbers back to back from morning to night.Last call tonight was at... |
GE Capital Retail closing/cancelling account September 9, 2015 - On - - I visited a dentist to have a -. The dentist had a plan for me to redue my complete mouth cost -. they said I could get a care credit card for part of the cost. The next day - - I went to have my - they scared me said my teeth were - and I could have a - -. I agreed to the - and signed what I thought was a electronic signature machine for the dental insurance. They again pushed for care credit I said NO I said call my wife and she said No.She said just - and at a later time when I felt better maybe I might do more. When I got home she looked at the pa... |
GE Capital Retail making/receiving payments, sending money September 9, 2015 - On my Amazon.com payment webpage in - 2015, Synchrony Bank promoted a financialoffer : 5 % cash back or 0 % APR on purchases. The page expressly stated that Amazon.comStoreCard members enrolled in the paid - membership would automatically '' receive these benefit choices. This ad on the Amazon.com payment page appeared for the next - months. I made several inquiries to Synchrony Bank about receiving this financial promo. No one, either reps nor supervisors, knew about the promo or how to follow-through. In - 2015 the Amazon.com payment webpage changed, the offer reappeared, yet it... |
GE Capital Retail billing disputes September 8, 2015 - I purchased furniture in -. They delayed a portion of my furniture which caused me to want to cancel my order. In order to keep my business, they discounted my purchase and I took the portion that was available with me. The portion that came with me did not fit so I returned it a day later and was refunded the amount. The discount never reflected on the credit card while the return did, so even when I finished paying my card off and closed it out, they still show a balance and I am getting late charges. ... |
September 8, 2015 - Synchrony Bank overcharged me by $100.00 on - -, 2015 and has failed to refund my money. I keep calling them and they say they sent me a refund check but I never got it. I called numerous times. It is very difficult to get a hold of a person because of the way they have their automated phone system set up and when I finally do get a hold of someone, such as the last time I called, which was today, and spoke with -, I got told things like, we issued the check on - -, but please keep in mind that it takes 10 to 15 business days to receive the check ''. When I pull up the calend... |
GE Capital Retail billing disputes September 8, 2015 - For a billing statement -/-/-, I had a due date of - - in the amount of $100.00. My payment of $110.00 - overpaid ) did not clear the bank until - - which made me 1 day late and caused me to have a $35.00 late fee added to my card. I did not receive a bill in by the - week of -, so I called to confirm that my account had a zero balance ( I was unaware the payment posted a day late and resulted in a late fee ). I was advised of the late payment and associated late fee. I made a payoff payment for $30.00 over the phone. I later found that no payment had been acc... |
GE Capital Retail communication tactics threatened to take legal action September 7, 2015 - My wife and I have been called repeatedly by Lowe's/.Synchrony Bank by their - call center. They stated we had not paid them since - 2015. That is because our account has been paid off in full. The call center agent accused us of not paying our bills and even asked my wife, ( she is not the card holder ), if she paid her bills. I have spoken with - of the call center reps when he threatened to turn us over to a collection agency. I would like to make other consumers aware that the Lowe 's Synchrony Bank demonstrates very poor business ethics. ... |
GE Capital Retail delinquent account September 4, 2015 - Paypal has reported me late and I have made payments. They also call all the time. They bother me by calling over and over again. I have been a victim of ID theft and house fire and I need time to get back on my feet. ... |
GE Capital Retail cont'd attempts collect debt not owed debt is not mine September 3, 2015 - On - - I received a letter from - located in - Nevada their phone number is - they have a reference account number of - - - - I contacted them and representative explain to me the debt is from 1995 I explained to her that I never had a credit card with Walmart she then hung up the phone ... |
GE Capital Retail billing statement September 3, 2015 - -Synchrony Financial- - -, FL - : Account Number # - - - - # - - - - Synchrony Financial - - : I am writing this letter in regards to a telephone call that I made on -/-/-. I called several months and asked for copies of the signatures that were used for every purchase that was made since my account was open. I have always suspected something was n't right with my account and after the fraudulent activities from - - I wanted copies of signatures. I want to dispute any purchase that was n't made by me. There are people that work at -... |
GE Capital Retail making/receiving payments, sending money September 2, 2015 - I did not activate a new - card issued by Synchrony Bank after a takeover when all -, FL - Stations closed and the account was paid up on the old card. They have now - received -/-/2015 ) sent me a bill for $12.00. I refuse to pay this blatant charge manufactured from pennies likely found in an audit. ... |
GE Capital Retail delinquent account July 20, 2015 - Obtained Credit Card from Lowes to purchase Washer & Dryer. Credit Card turned out being a Synchrony Bank Card. Original Balance at time of purchase was $1500.00. Since - 2014 I 've paid $1100.00. Synchrony Bank is still showing a balance of $1400.00. I have paid more than the minimum payment each month. They count payments as late even though I have paid ahead each month and have paid more than the minumum, and hit me with an additional late fee each month. In adddition they have reported my account as late to the credit bureaus. I 'm sure that I 'm not the only - they are doing t... |
July 20, 2015 - I have an open credit account with Synchrony Bank who back many different types of credit card financing, e.g. - financing for Appliances ; Care Credit for medical ; cosmetic and vetrinary care financing and - - Pay for car repairs which I have. My complaint is this : Business practices are barely legal to my way of thinking. When you visit their website, you are continuously steered in the direction of giving them all of your information, or they wo n't let you into your account ; even with the correct password. Once you 've passed that hurdle then you are steered toward letting them... |
GE Capital Retail communication tactics frequent or repeated calls July 19, 2015 - Keeps call 7 times a day. Also early in the mornings and on Sundays and wo n't let up. AMAZON ... |
GE Capital Retail improper contact or sharing of info contacted me after i asked not to July 19, 2015 - I am one month behind on my credit card bill due to changes to income and family sitatuion that were unexpected. I have cummunicated my current situation to the people at Synchrony Bank and it is like they do not care. They are calling my phone - times per day a lot of times right after - and within 2 hours of each other. This is harrassing and starting to affect my concentration at work as they are calling all day. I will pay them once I obtain the money ... told them this as well. My credit used to be - and now has decreased to the - since my hardship. I keep my word but trials c... |
GE Capital Retail payoff process July 18, 2015 - I was told that I should apply for a carecredit card by my surgery facility in order to pay for my surgery and that many patients have done it before and are happy with the decision. My surgery was in the summer of 2013 and costed $3000.00 but now since it is past the promotional period that I was not made aware of, the interest I pay on it monthly is 26 %. That is insanely high in my opinion. So now I have almost - dollars to pay and if I continue paying the minimum payment, I 'll pay it off by 2020. I feel like I was fooled into believing that this would help me pay for surgery yet it h... |
GE Capital Retail billing disputes July 18, 2015 - Banana Republic Credit Card Services intentionally obfuscates the process for changing your automatic billing. Whenever you try to change your autopay ( no matter how far in advance of the payment due date ), it cancels your your previously scheduled autopay but does not put in place your newly requested payment amount until the next scheduled payment. Banana republic does not clearly inform you that no payment will be taken out on the next payment due date until - day after the payment is due. This has resulted in fees. Secondly, Banana Republic took out - payments this last month : -... |
GE Capital Retail delinquent account July 18, 2015 - When I went to - to make a purchase I was asked to apply for their visa card to get a discount on my purchases. 3 months later ( - - 2015 ) I get a call from a collection agency telling me I owe a balance that I have not paid and they have put my Delinquent '' account in collections. I was shocked because I always pay my full balance as soon as I get my statements. In this case I never got even one statement from this company. They told me the address they sent it to and it was not my address. It turns out that the bank handling the card Synchrony Bank '' had made a mistake and sent... |
GE Capital Retail payoff process July 18, 2015 - I went in - 2013 to have - surgery. During the setup for the surgery when i was filling our paperwork they gave me a sedative for the surgery. They offered me a pay later form of payment and had me fill out the paperwork. I was never explained what deferred interest was or that there was any pertaining to the paperwork. I made payments for the next years and then in - saw a huge spike in my payments and balance. I went back through my emails and saw the balance go from $1400.00 approx to $3200.00 approx ( more than the initial surgery in full ) I called to figure out what was goin... |
July 17, 2015 - I was charged late fees on a account, because the bank raised the minimum payment without advising me.I had a recurring payment setup through my bank. I have a 100 percent ontime payment record for at least - years. ... |
July 16, 2015 - I have - credit cards - was Walmart and the other is Old Navy credit card. My credit was fine until Synchrony bank took it over. They lowered my credit line to - dollars above my credit limit for both cards.This to me is entrapment for bad credit reporting. this bank has created hardship for easy payment system on the internet. I had refuse to do automated payment with them because they take unauthorized payments from your bank account. their customer service is atrocious and rude. this bank is creating more debt for me because of the interest fees, late payments, over-limit charges a... |