GE Capital Retail Debt Collection Complaint

GE Capital Retail Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Alabama

The collections agency received my account and everything was fine. They even offered to delete the account from my record as if it was never there if I paid the debt. However, after paying the debt, I could not get a copy of a letter saying it was paid. Recently, I ran my credit and not only is the file still on my report, but it is still marked as unpaid.