Review and analysis of over 1,170 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 1,170 official complaints related to Account opening, closing, or management. Out of the 1,170 consumer complaints against U.S. Bancorp, 22% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 15% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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U.S. BANCORP Bank account or service account opening, closing, or management April 22, 2017 - Bank accounts ( CD & Money Markets ) w as opened by single account owner with - - . - - closed. The bank accounts wound up with - - , and now with U.S. Bank. Somehow during this time, an additional name was added to account, without original owner knowing or authorizatio n. U.S. Bank r efuses to correct error and refuses to produce the SIGNATURE CARDS. We have been trying to get cooperation fr om U.S. Bank for over six ( 6 ) months. We have contacted their Executive Offices and spoken to several persons in Fraud Department and Senior Banker a t ( - ... |
U.S. Bancorp Bank account or service account opening, closing, or management April 9, 2017 - On -/-/2017 deposit - - debit card checks each ( $2500.00 ) totaling $ - US bank Atm. Unable to access Acct on -/-/-. Called US bank customer service -/-/2017 and told my account closed due to fraudulent checks deposit made -/-/2017. I Obtained copies of checks in question from US bank and took to -, where checks originated. Informed by - that checks are valid. - contacted by phone, emailed this information to US bank with no call I to resolve this matter. I Called -, mgr at US bank - branch and told he spoke with someone over him. He informed me my account... |
U.S. Bancorp Bank account or service account opening, closing, or management April 7, 2017 - I SUBMITTED A HANDWRITTEN NOTICE US BANK - BRANCH DEMANDING TO CLOSE MY ACCOUNT. MONTHS LATER I RECEIVE DISCRIMINATORY TELEPHONE TACTICS OF DEBT COLLECTION EFFORTS IN E-CESS OF $230.00 BY A THIRD PARTY DEBT COLLECTOR. MY LETTER STATED THAT THE ACCOUNT WAS TO BE CLOSED AND REMIT THE CLOSING ACCOUNT BALANCE DUE STATEMENT TO MY PO BO- IN - OF THIS YEAR. I SINCE HAVE BEEN HARASSED AND THREATENED BY THEIR DEBT COLLECTORS DECEITFUL ACTIONS. THIS ACCOUNT IS PAID IN FULL. REFERENCE NUMBER -. CONFIRMATION NUMBER -.... |
U.S. Bancorp Bank account or service account opening, closing, or management April 3, 2017 - I had come to a settlement with US bank and after not receiving anything in the mail/email after that, I get a collections letter from collctns agency I had money problems and my account was past due. I contacted them because I was going to do contact a credit consulting company or file bankruptcy but decided to contact them. We agreed to a settlement and thought that everything was closed because I did not receive any kid on mail or email notifying me of the situation. Then, at the beginning of this year a get a letter from an agency stating that my account was in collections for the amount o... |
U.S. Bancorp Bank account or service account opening, closing, or management March 30, 2017 - -/-/- Dear Sir or Madam : This dispute regards a US Bank " Easy Checking account '' -, opened at the -, -, WA - branch. In essence, I asked for and opened a simple checking account with US Bank with $25.00. Not known to me, this account also contained a $6000.00 Line of Credit, a Visa Card, and a monthly fee. Despite - activity on the account from inception through today, my credit is in tatters and US Bank will do nothing to help. ( See attached US Bank letters ). What happened : I opened the checking account -/-/- to handle the proceeds of a real estate transa... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - Hello, US Bank has charged me 7 Overdraft fees that are due to a bank error. I had a pending transaction that dropped off and never cleared my account. During the time that the charge was pending and now, US Bank has charged me seven overdraft fees due to a pending charge that NEVER hit my account. This is a violation of my terms and conditions along with the funds availably act. US Bank can NOT charge me a fee for being " overdrawn '' if the charge never hit my account. After speaking with the rep, she told me I would need to call back later since all the managers were in a meeting ... She th... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - elan financial made an unauthorized credit inquiry to my - credit file... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - US BANK made an unauthorized credit inquiry to my - credit file... |
U.S. Bancorp Bank account or service account opening, closing, or management March 29, 2017 - I had a checking and savings account with US Bank from around -/-/- until -/-/- or -/-/- ( not sure on the dates ). Around that time I was purchasing some items, - of these items were $.00 cents each, and received overdraft charges for these items, I was aware that US Bank was capable of forgiving Overdraft fees in discretionary instances and asked them if they could do so. They told me that they would not reverse the overdraft charges to which I asked them to close my account and told them I would not be banking with them any longer. I have since not received one letter, p... |
U.S. Bancorp Bank account or service account opening, closing, or management March 23, 2017 - I had US Bank for approx. 30 yrs but I wanted to change banks for several reasons but then somebody got ahold of my debit card and purchased an it from - it was not me so I did a fraud charge they returned the money and I closed my account they tried to talk me out of it but I did anyway Then six months I get a statement I had $370.00 in there that is the amount of the fraud charge so I go down there they reopened my account without my approval I told them I didnt want to owe them or them to owe me again they tried to get me to stay with there bank I talked to the manager and the assissta... |
U.S. Bancorp Bank account or service account opening, closing, or management March 13, 2017 - On -/-/- my wife and I went into the -, IL. branch of US Bank to transfer out two IRA 's to another bank, each IRA had matured on -/-/-. At the time of the transfer the assistant manager processing the paperwork reduced the amount of each IRA by $30.00 as a fee. We had brought all our IRA paperwork with us to the branch and asked the agent to show us where this fee was disclosed. After looking through all the IRA paperwork the assistant manager - called an internal US Bank support line for help. After the call he provided us a " Consumer Pricing Information '' brochure ( prin... |
U.S. Bancorp Bank account or service account opening, closing, or management March 9, 2017 - Firstly I had an account with US Bank for 2 yrs during my college. When I went out of the country there were a couple of overdrafts which were paid off as soon as I came back and my account was fine for a year. After 2yrs, when I reached out to a nearby bank to deposit money I was told my account was closed and I would receive a cashier cheque through the mail which was told to me when I went to the bank a week ago. It 's been more than a month and I have n't received any mail from the bank and when I try to call the people at the bank they try to avoid me by not picking my calls and I persist... |
U.S. Bancorp Bank account or service account opening, closing, or management March 3, 2017 - US Bank : -/-/17 : Trying to make a payment in my fraudelent accounts and being rerouted from - department to another. Making my account even more debt, and no resolution and no result. Not liable to this accounts : Reserve Line - and Credit Card ending in - with adding late fees and interest charges and cash advances when not making purchases, making payments and not responding to my requests & disputes & messages and only rerouting, and blaming - department to another. Thanks.... |
U.S. Bancorp Bank account or service account opening, closing, or management March 3, 2017 - I received two fake emails from - at - pm on -/-/2017. The emails contained my personal email address with a large deposit approved notification that was n't mine. I contacted USBANK and spoke to four different employees that were unwilling to log the potential IT problem into supervisory systems. My concern was that they are either USBANK internally is unintentionally sharing customer information or that their customer email addresses were stolen. I asked to have all my accounts frozen and then have the item reported. I was then hung up on by the representative. I did get some action ... |
U.S. Bancorp Bank account or service account opening, closing, or management February 26, 2017 - I have multiple complaints. I have been a customer with US Bank a number of years now. One of the reasons I chose them was because when I spoke with them I was told that there would not be fees associated with the acct. I was looking at my acct online and noticed on - they charged me a $5.00 fee call Analysis charge. I never requested any analysis to be done on my acct. I first contacted the bank by email through their secure email attached to my acct. I asked them to remove the fee. I received an auto-response that I would receive an answer within 2 business days. I did not receive an a... |
U.S. Bancorp Bank account or service account opening, closing, or management February 22, 2017 - Our daughter worked for U. S. Bank Home Mortgage in -, MN. She passed away unexpectedly on -/-/2016. We, her parents, were beneficiaries of her - savings plan. We have collected the proceeds from that account. We have since received a - which shows there is income tax due on a distribution of - of dollars, which was supposedly used to pay off a loan against this account. We have no knowledge of this loan or payment. We have been trying for weeks to get an annual statement of this account which shows us the dates of loan and payment, how the request for a loan was made, to whom th... |
U.S. Bancorp Bank account or service account opening, closing, or management February 22, 2017 - On -/-/17 I called the credit card help line to inquire why I had received a credit card I did not ask for. I was greeted by an automated response telling my all agents were busy. 8 minutes later my call was answered. The agent began speaking before the connection was complete so I got a monotone garble and 'what is your account number '. No hello. No how can I help you. No my name is. Just robotic 'what is your account number '? Mind you it 's already been types in. Before I waited the 8 minutes. I gave the number. This person was not happy at her job. And I was not happy to have w... |
U.S. Bancorp Bank account or service account opening, closing, or management February 11, 2017 - I opened a checking account with a targeted new account bonus, which I correctly entered into the online application. I fulfilled the direct deposit requirement and all other bonus requirements, and was even told by a customer service rep that I would receive my $200.00 bonus in - - as of -/-/2017 I have filed several requests and have not been paid my bonus, as well as having been charged a monthly maintainance fee of - twice, while i wait around for my bonus which is almost 3 months late now. I am very unhappy with US Bank in this situation, as they got a new customer without p... |
U.S. Bancorp Bank account or service account opening, closing, or management February 1, 2017 - My wife and I applied for a Home Equity Line of Credit ( HELOC ) with US Bank on -/-/-. We used US Bank 's online service. We received an online response approx. -/-/- with a welcome letter from - - from US Bank. The letter explained the process and required documents. Letter stated that - would also be a contact for our loan. From approx. -/-/- - -/-/- we supplied req. documents to US Bank through their online platform and through email. Rec. information the HELOC was in the process on approval around -/-/-. Never heard from US Bank for approx. 25 days. Email... |
U.S. Bancorp Bank account or service account opening, closing, or management January 29, 2017 - -/-/-, an illegally anonymous individual at US Bank falsfied claims about a single $330.00 check normally endorsed and deposited, processed 1x per the customer who provided copies of both sides of the check, and involved a business protected by the debt collections laws as a strategy the bank staff are not familiar with, who were served with a Cease and Desist almost the same day, and went on for $15000.00 in damage infliction with mail fraud, wire fraud, accounting fraud, bank fraud, blocking the use of their names, sending anonymous letters from other states US Bank offices with ret... |
U.S. Bancorp Bank account or service account opening, closing, or management January 28, 2017 - I received a letter from US Bank saying they would close the account on -/-/2017 and would send me the amount in the account NOT A PORTION VIA CERTIFIED MAIL. On -/-/2017 US Bank withdraw ONLY A PORTION OF MONEY, " leaving some there. '' I have a print out ATTACHED. ON -/-/2017 I went in the - - - branch where the banker called several people who said they ALREADY SENT me MY MONEY via certified mail. -/-/2017 I go in - branch and - - tells me that the - branch who sent me the letter INSTEAD OF SENDING IT TO ME AS PREVIOUSLY TOLD, US BANK REDEPOSITED THE MONEY TO TH... |
U.S. Bancorp Bank account or service account opening, closing, or management January 26, 2017 - I applied for a used auto loan through usbank.com. The automobile I was looking to take a small loan on ( ~ $6000.00 - ) was a 10 year old vehicle with 140,000 miles on it. After I completed an application and my credit was pulled, a representative from USBank called me, and told me there was no chance I was going to be approved, not because my ( outstanding ) credit was bad, but because they have an internal policy at USBank that they can not loan on vehicles of a certain age or mileage. I expressed my concern that they pulled my credit, something that will affect my credit score for... |
U.S. Bancorp Bank account or service account opening, closing, or management January 22, 2017 - A hold was placed on my savings account so I was unable to transfer money into it. I called the customer service number and was told I have to contact a banker in Colorado to receive any kind of information regarding why I was unable to access my money. The next day I found the same hold on my checking account as well, and was told the hold on my savings account had been in place since -/-/2015. This is absolutely untrue as I 've processed transactions using this savings account frequently over the past year. I now have no access to my money. I have tried calling the number provided to me an... |
U.S. Bancorp Bank account or service account opening, closing, or management January 18, 2017 - I have a mortgage account with US Bank at a fix rate of 4.25 %, monthly payment of $1300.00 includes principle, interest and escrow. I bought my house in 2001. Until recently, my mortgage monthly payment has increased to $1300.00. KEEP IN MIND THAT THIS IS A FI- RATE. I called customer service and spoke to both the rep and the manager whom informed me that the increase of my monthly payment was due to an increase in my property tax, a difference of $220.00 ( $3000.00 - $2800.00 ). I had asked if I can send them a one time payment of the difference in the increase of my property tax b... |
U.S. Bancorp Bank account or service account opening, closing, or management January 17, 2017 - Hello. I like US Bank, so I decided to open checking and savings accounts there. To fund the new accounts I submitted - cashier 's checks from people that I knew only as clients. The amounts were $2400.00 and $1900.00, so I did n't ask for any money back, and I stressed that these were from people I did not know well. Still, they were official cashier 's checks, so I felt all would be well. However, the bank 's fraud dept determined later that they were forgeries. And HERE is my complaint : they closed my new accounts, marked me as a risk, said I could never have another US Bank account... |
U.S. Bancorp Bank account or service account opening, closing, or management January 14, 2017 - I bank with US Bank in -, KY. Sometime around late -/-/2016 I went through the teller line in the drive through as I had my - small children with me. I made a withdrawal and the teller at the window asked me if I 'd heard about their new credit card. I stated I had not and she proceeded to give me some information and a - page piece of information on the card. She asked me if she could send me some information about the credit card and I said sure. She confirmed my mailing address, which I advised was correct and I went about my way. Approximately - weeks later I received a lette... |
U.S. Bancorp Bank account or service account opening, closing, or management January 12, 2017 - Within the letter dated -/-/2016 written by - -, are many explicit lies, contradictions, and unethical falsehoods that - - and US Bank have contrived in a nonsensical effort to fool the CFPB, Federal Reserve Claims department, and the customer regarding the illegal withholdings of a check deposited on -/-/2016. Firstly, - - - has no business responding to a complaint himself in which brings into question his integrity and proper handling of - - 's complaint of the unjust withholding of his cleared check deposit. - - should have been professional enough to... |
U.S. Bancorp Bank account or service account opening, closing, or management January 10, 2017 - On - -, 2016, my wife and I went to the US Bank at - - - in - -, Colorado to open a business checking account. While there we listened to another individual open a business checking account as well. The bank representative was - -. It was initially concerning to hear that the accounts were processed and opened in the commmunity area of the bank where personal information, credit disclosures, and monetary amounts were discussed. When - - assisted us, we made it clear we did n't want our personal information openly discussed in this forum. - - apologized, ... |
U.S. Bancorp Bank account or service account opening, closing, or management January 9, 2017 - US Bank 's customer service is way too slow and really bad. i have had issue with my account 2 months ago and still it has n't been resolved. A lady at US bank made mistake and i got charged over draft fees 6 times. She suppose to reverse the charges 2 months ago. i have to call the bank everyday for last 2 months and keeps telling me that she will do it today but her today never came. now, im tired of calling bank because every time i call, a phone rep. tells me that she is either with customer or in meeting so i leave my phone number but she never calls back. i have to catch her on the phone... |
U.S. Bancorp Bank account or service account opening, closing, or management January 4, 2017 - I am a US Bank customer, I went to a branch at - - -. I was approached by the teller to participate in their checking promotion, " Just spend $75.00 and we will give it back to you. '' I replied, my wife is in the hospital nearby and was in a hurry. He said it would only take 5 minutes. I agreed. He handed me a flyer and atm card and said just spend and call us when you are done. I call to redeem the my money the terms of the deal were chanced. Now that I just want to undo the deal they need me to come in again.... |
U.S. Bancorp Bank account or service account opening, closing, or management December 28, 2016 - I 'm writing about a personal banking issue I had with U.S. Bank. In 2013, U.S Bank opened a reserve line on my behalf, at the suggestion of a personal banker. It was pitched to me as overdraft protection. The problem is that the instrument was not properly explained to me over the phone and thus I was unaware that in the event of a negative checking balance, the reserve line would be drawn upon, rather than simply dipping into my savings. The banker did not tell me this crucial fact. Over the course of 3 years, I received a number of unnecessary and extreme interest charges totaling around $... |
U.S. Bancorp Bank account or service account opening, closing, or management December 27, 2016 - I had a checking account with US Bank that I requested to be closed in -. It was never done and they continued to charge me fees. Then they forced the account closed in - with an outstanding balance for -. I have been making payments to the collection agency on that balance since as I was unable to get US Bank to waive any of those fees. There is a payment plan in place. The account is closed and I 'm paying fees for them forcing the account closed. Then in - there was a refund issued to that closed account of - ( not sure where the refund came from ), US Bank then reopened my a... |
U.S. Bancorp Bank account or service account opening, closing, or management December 24, 2016 - Us bank located at - - in - - - recently opened up some financial service in my name and private information. I am being forwarded recent letters from an address in - in 2013 stating my accounts are active and to contract them immediately due to usps address change. They also sent emails which were forwarded to an investigation company where I learned that the account has been closed yet they are unaware as to whom is contacting me from the bank. I had a team of investigation on the phone mediating contact.And they kept trying to get more information from me... |
U.S. Bancorp Bank account or service account opening, closing, or management December 23, 2016 - I opened an account online with US Bank -/-/2016 with a promotional $150.00 bonus. Their requirements were $500.00 direct deposits or billpay. I met the requirement via direct deposit on -/-/2016. I called the bank numerous times to ask, " when will I get my promotional bonus? '' Their responses were - ) - weeks after first billpay ( -/-/2016 ) - ) - days after first billpay ( promotion ) - ) go to in-store ( -/-/- )... |
U.S. Bancorp Bank account or service account opening, closing, or management December 22, 2016 - - - US Bank - - - - WI - Dear - : Please accept this letter as written direction to immediately redeem certificates - and - which were issued to - - - by US Bank on - -, -. I would also like to take this opportunity to express some concerns about my experience with US Bank : As we discussed, the renewal notice sent by US Bank had been unknowingly missed by our staff during a period of transition causing the certificates to auto-renew on - -, -. As soon as the oversight was discovered on - -, -, a call was made to US Bank. Duri... |
U.S. Bancorp Bank account or service account opening, closing, or management December 22, 2016 - My hole family is Fake and drug government workers my - then - - - timers a year - - shot Bipolar time - worked - Shot down WTC planes his Ex wife Husband - work - my Dad Installed Switches Nuclear Subs then ran - foot computer screen of - - - my - - Dad makes - email Launch and - Generator Blew up - - in - same - did - - - -, - 's - cleanup World Trade Center putting humane hearts in " - '' - Nuclear Reactors freezer Banks melt. I have only - Cousins close - my Age Berger-man, - - wife - ... |
U.S. Bancorp Bank account or service account opening, closing, or management December 17, 2016 - US BANK TOOK - FROM MY ACTIVE ACCOUNT DUE TO A FRAUDULENT ACCOUNT THAT WAS OPEN WITH OUT MY PERMISSION. - WAS OPEN BY A WOMAN NAMED - - WHO RESIDES IN - ILLINOIS. I INFORMED US BANK OF FRAUDULENT ACTIVITY AND I WAS UNDER THE IM- PRESSION THEY SETTLE THIS MATTER. THEIR WAS A CARD ALSO ASSOCIATE WITH THISFRAUDULENT ACCOUNT. WHERE THE OFFENDER - - USED THIS TO GAIN FUNDS. I NEVER GAVE HER OR PROVIDED HER WITH ANY OF MY INFORMATION NOR DID GIVE HER ACCESS TO MY SOCIAL OR ETC.... |
U.S. Bancorp Bank account or service account opening, closing, or management December 17, 2016 - I had opened the US Bank account with the promotion ( $150.00 promotion ) if i meet the required conditions ( like direct deposits of $500.00 or more etc.. ) - all the terms and conditions are met now. The promotion code was applied and the account was opened before the - - ( promotion deadline end date ). When i am inquiring about my promotional bonus - I am getting excuses from them that something is missing ( like account type is not the promotional account type ). The account type is silver checking which is covered. But i do n't see that bank is willing to offer the promotional ... |
U.S. Bancorp Bank account or service account opening, closing, or management December 15, 2016 - I hired a usbank mortgage banker to give us a mortgage for a house we bought in - California. Our mortgage banker recommended that we apply for a HELOC and use it to complete our down payment for our house. We told him for a period of - months that we do not need it and we would be okay just paying the balance before escrow closes. At the day of the closing, my mortgage banker told me to go and get a check for $29000.00 because the underwriter " goofed up '' and the HELOC will only be availbale After escrow is done. Even thought we did not really want the HELOC, we wanted to make sure... |
U.S. Bancorp Bank account or service account opening, closing, or management December 14, 2016 - I called numerous times about a supposed law suit US Bank has on me. I asked how am I frauding them. I called the recovery department and was told by - that according to my ssn I am not in system. I was - by - I closed my account in 2005 with a balance of $270.00 first time and he did n't know how much my balance was second time. Both times he said my balance could be a scam to seek legal help. He also said that balance was sold to a company that is now closed down and could not give me anything else on that balance. He even refused to offer me the old account number stating my acco... |
U.S. Bancorp Bank account or service account opening, closing, or management December 12, 2016 - I applied for USBANK checking account along with visa signature card since they were offering $150.00 bonus. Also they were offering $100.00 credit if you spend $500.00 within a month. I completed both requirements and to my dismay I was denied the promotions they were offering after I made a balance transfer and spend over $500.00 on the credit card. After writing to -/CFPB USBANK agreed to fix the credit card promotion. But I still do n't see $100.00 credit. But I was denied checking account promotion. I was told that I have n't opened the correct checking account. I called US... |
U.S. Bancorp Bank account or service account opening, closing, or management December 2, 2016 - In - I opened a business and, at the suggestion of a U.S. Bank agent, applied to U.S. Bancorp for a - sales system that would be administered through - -/Elevon, both divisions of U.S. Bancorp. This was under a four year lease and the fees as established come out to $52.00 a month along with a $ 25 yearly admin fee for -. I ended up not needing or using the system and have never done a sales through it in the three years that I have owned it. Instead I use a competitor system which was more comparable to my use. For three years I have paid on the lease without complaint as I d... |
U.S. Bancorp Bank account or service account opening, closing, or management December 2, 2016 - I enrolled myself in the U.S. Bank S.T.A.R.T program on -/-/- and met goals - and - by -/-/-. They sent out a - $ reward for meeting reward # 1 in a timely manner but upon meeting goal # 2 on -/-/- they have not sent out the - $ reward. As per the terms and conditions listed in the S.T.A.R.T program " : Reward ( s ) will be sent to the primary savings accountholder within 30 days of goal verification. " It says on my account and via confirmation over the phone and over email that I have indeed met the requirements. To quote an email " Thank you for writing to us a... |
U.S. Bancorp Bank account or service account opening, closing, or management December 1, 2016 - US Bank at - , branches are - run by - teller actions to discretionally deny service to customer and close their account. On -, I commented on a Sr. Teller/ about her unwilling to answer a quick question which she may not know, yet got offended, she shut out the window to my face and told me " You do n't talk to me like that. ". Then she further boycott me with her cohorts in another close branch to deny my service. Three months later, I went to pay my credit card with cash and was denied service which caused credit card fee from $27.00 to $290.00. Then the complaint was addres... |
U.S. Bancorp Bank account or service account opening, closing, or management November 30, 2016 - I signed up for a new checking account with US Bank on - - via an emailed promotional code ( pic attached ). The promotion promised a $150.00 bonus for completing - bill payments within 60 days of account opening. I completed the required bill payments on - - ( pic attached ). It 's been well over the stated 60 days since meeting the requirements for US Bank to honor the promotion. I have contacted US Bank via their - #, as well as visited their local branch multiple times to inquire about this and get resolution to no avail. It was confirmed to me by a local banker that I ... |
U.S. Bancorp Bank account or service account opening, closing, or management November 22, 2016 - I am administering my father 's estate who passed away in -. At my mother 's request and her estate planning attorney ( my parents had been married over 50 years at the time of my father 's death ), I am gathering information about their estate at the time of death. On - -, 2016, I wrote the corporate office of US Bank in - -, -, provided a copy of my father 's death certificate, my mother 's acceptance of trust as successor trustee of their marital trust, and her notice of power for myself to act as her agent. I requested the account statements for - - and - 2016 in... |
U.S. Bancorp Bank account or service account opening, closing, or management November 19, 2016 - I had fraud on my account -/-/- and my husband said he was taking care of it and it the meantime - or - accounts were open in my name that I was unaware of and - stayed open from -/-/- until -/-/-. My husband tried to deposit - checks in which one was deposited at around - in the afternoon and we were at the bank before they opened to make the deposit but it was already sent and returned overnight. The other was for a job he did and when he deposited it in his account they said it would be available the next day so he deposited a check in my account and it came ba... |
U.S. Bancorp Bank account or service account opening, closing, or management November 15, 2016 - I received a letter notice in the mail that both my checking and savings accounts were going to be closed within 10 days the only reason given : " in accordance with your deposit terms and conditions, please be advised that we have elected to close your deposit accounts with us. '' I have been a customer for over 10 years and always had accounts in good standing, never over-drafted or used money transfers or any other negative or risky activity. Several other family members and business associates have received the same notice the same day. How can they just close accounts, causing significant... |
U.S. Bancorp Bank account or service account opening, closing, or management November 14, 2016 - I set up a checking account with US Bank on Saturday -/-/2016 in -, KY. The bank was offering a promotional bonus at the time for new checking account customers and US bank credit card holders. So I close both of my local bank accounts that I have been a customer with for years to open my new accounts with US bank. The option I chose was setting up a checking account that had a $150.00 bonus and also opened a credit card which was an additional $50.00 bonus. When I set up the account at the branch the banker specifically informed me that I would receive this bonus within 60 days of se... |
U.S. Bancorp Bank account or service account opening, closing, or management November 11, 2016 - I was not allowed to purchase a - at my bank, with no valid explanation, and treated with disrespect and sarcasm.... |
U.S. Bancorp Bank account or service account opening, closing, or management November 9, 2016 - I tried to open a checking 's account with - Bank, and US Bank in - -, and I was denied a checking 's account with - banks because - is reporting innacurate information to the banks stated above, intervening with my future banking. This matter was cleared in -, should n't be reporting innacurate information to banks under any circumstances. Please clear this matter at your earliest convenience. I have already provided - with a police report from - Police Department regarding this matter.... |
U.S. Bancorp Bank account or service account opening, closing, or management November 4, 2016 - I have a business checking account with U S Bank for more than 10 years.The bank CHARGES E-CESSIVE FEES at the expense of the struggling, hardship and misery of a small businessman like me..I ask them to help me to process credit card transaction on my place of business last - -. After 9 weeks of no activity, people are not buying or spending anything and no transactions on credit card machine, I inform the bank that I can not continue to operate at loss every week, told them I will be GOING OUT OF BUSINESS. The bank told me FOR THE FIRST TIME after 9 weeks, that the credit card machine ... |
U.S. Bancorp Bank account or service account opening, closing, or management November 3, 2016 - The US Bank changed my Business account which had no fees to a savings account -/-/2016. This change included the right of the bank to take out fees if the account operated with a balance of $1000.00 or less. I tried to talk to their customer service person - and was told the bank did n't change the account at first, but in the end of the conversation he admitted they had changed the account. This account is now closed as it went into an overdue amount. We did not give the bank the right to change the account as we only intended the account to be used by our start up business. Kind ... |
U.S. Bancorp Bank account or service account opening, closing, or management October 28, 2016 - We have a home equity line of credit with US Bank and have just refinanced our home mortgage. In order for us to keep that home equity line of credit, we paid a fee of $250.00 so we did n't have to close it for the new mortgage and then reopen another line of credit again. The mortgage lenders with whom we financed, are selling our loan and needed to get a copy of the home equity line of credit agreement. It has taken them over - - - - weeks to finally get someone to help us. When my husband called, no one knew what to do or what area to possibly contact. Our mortgage lenders hav... |
U.S. Bancorp Bank account or service account opening, closing, or management October 25, 2016 - I went to the bank and was encouraged to open a platinum banking account, as I was told it was a more appropriate match for my banking needs. They left open the old account and opened a new one. I then learned -/-/- that the bank, without my written or verbal permission, at the same time also opened a line of credit directly linked to my bank account. Due to the multiple accounts and confusion with which account was being debited, there were charges which overdraft one of the accounts. Instead of covering the overdraft with another one of my bank accounts which had plenty of available fun... |
U.S. Bancorp Bank account or service account opening, closing, or management October 22, 2016 - FACT # - ) I have a secured credit card with US BANK. Every time I indicate to a " live representative '' he/she would ask " which savings account would I like to pay from ''. Oddly, because there 's ONLY ONE OPENED by me - associated with only - checking acct -. So TODAY, I inquired with a live agent " - '' about this. He says, " there 's - and I 'll transfer over to the department that handles this. '' To our surprise, US Bank secured credit card dept. lol. Then when I ask them please clarify the - - - - savings accounts whenever I wish to make a payment. -... |
U.S. Bancorp Bank account or service account opening, closing, or management October 17, 2016 - I leased a vehicle in - and the lease was serviced by US Bank. At the end of the three year lease I decided to purchase my vehicle. I took a car loan with - for the payoff amount and a check was issued to US Bank on -/-/- for the purchase price of the car plus the sales tax due on the purchase of the car. I knew I had purchased the vehicle ; however I never gave any thought to the title. Out of sight out of mind, as the saying goes. I decided to trade in my car this month as I have had major costly mechanical problems this year. At this point I realized I never received the tit... |
U.S. Bancorp Bank account or service account opening, closing, or management October 15, 2016 - I had a checking account with US Bank and I think they have stolen/lost $6000.00. I moved to New York and they did n't have any branches there. I needed to pay rent on an apartment and I could n't do a bank transfer because of cash withdrawal limits, so my plan was to order checks, write one out to myself, cash it at a local bank nearby, and get a certified check to pay rent. I asked the representative if they could waive the check fee, and they said they could n't, but a supervisor would help. The supervisor promised to waive the fee. When I called back about if the checks were mailed, they... |
U.S. Bancorp Bank account or service account opening, closing, or management October 10, 2016 - I opened a new checking account with US Bank in - of this year. I opened this account as a result of a promotional email I received from US Bank. The email stated I was eligible to receive a signup bonus of $150.00 for the account, after I completed a series of qualifying direct deposits. I completed all of the direct deposits, and confirmed this with the bank that I had satisfied the requirements. The bonus never arrived, and after I called the bank to inquire as to the status of the bonus, the bank informed me that the promo code was never attached to my account. I find this unacceptabl... |
U.S. Bancorp Bank account or service account opening, closing, or management October 7, 2016 - Thank you, first, for the opportunity of submitting this complaint. I have received a letter dated - -, 2016 from US Bank ( a bank I have maintained an account with for over twenty years together with my spouse ) telling me that the bank has elected to close my account. This came as a shock to me and after contacting the bank, I was informed that the reason for the intended closure was because the bank can no longer accommodate customers who - United States. I did not accept such justification but did not tell that to the bank. I am a United States citizen who maintained such accounts... |