U.S. BANCORP Bank Account Or Service Complaint

(CD) Certificate of deposit Account opening, closing, or management

U.S. BANCORP Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Illinois

Bank accounts ( CD & Money Markets ) w as opened by single account owner with - -

- - closed. The bank accounts wound up with - - , and now with U.S. Bank. Somehow during this time, an additional name was added to account, without original owner knowing or authorizatio n. U.S. Bank r efuses to correct error and refuses to produce the SIGNATURE CARDS. We have been trying to get cooperation fr om U.S. Bank for over six ( 6 ) months. We have contacted their Executive Offices and spoken to several persons in Fraud Department and Senior Banker a t ( - - - . Finally, one person to ld me to contact the - - branc h manager named xxxx, in - and that is where the signature cards are located. ( I have never previously conducted any business in this branch. ) Several calls were made, messages left, and could not get a call back response. Finally spoke to Assistant Branch Manager who told me to come into bank. She took my personal and all contact information and promised to get back to me. She did not. Then she was getting information from Corporate Office and they would send letter directly. Allotted time passed without any response. She became increasingly more hostile with each additional phone call. She finally said they do not have to give any information or put anything in writing. Later, I went to another branch, a suburban branch. Spoke to the branch manager, w ho listened, then said she would followup and get back in touch the next week. After not hearing back, I called, but was told she was busy. Left a message. After no call back and it was almost at the end of the business day, I contacted her. She said was waiting for information back from another source and In a very unfriendly voice stated she would contact me in two ( 2 ) days. Time pas sed without contact. I called again, left message. Called again and she had someone tell me she no information for me. With each contact person that I have spoken to over the las t six months, I told them there is a legal issue and the information is needed. Also, that I NEVER authorized anyone else to be on my accounts. They will not own up to AND refuses to correct the bank errors! However, they have given out incorrect information, which has caused a - legal issue, currently in court.

U.S. BANCORP customer in Illinois
Apr 22, 2017

* Source: CFPB Complaint Database

U.S. BANCORP response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact U.S. BANCORP

(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more